Sorry if I posted in another sections. My friend is trying to recover his account since last week. He tried to request the verification code but the website said he s accessing from a new device and when he contacted the support he received not useful answers. I m here cause he cannot log in the forum . Here the ticket id 170117-001962 , here the email marco.tarantino909@virgilio.it , here the nick MarcoLoZenghero on eso. Thx