SONY refunded my ESO Plus

andreasranasen

Cancelled my ESO Plus 3 month Subscription and had SONY refund me for two months since ESO is currently unplayable on PS4 with major lag both in PvE and PvP with ZOS having no plans on actually fixing it until next year (they said they won't do a maintenance patch until 2017). Hopefully SONY will reach out to ZOS and tell them what's up.

I suggest people do the same thing. Hit ZOS where it hurts. Love this game, but not going to pay for a broken product. Guild Wars 2 Winters Day it is!

Pandorii

Was this the 3 month sub that gives you the 4500 crowns up front? To be eligible for the refund, did you have to return 3000 of the crowns?

andreasranasen

They didn't say anything about that. I still have my Crowns. I am getting my money back to my card within 3-5 business days. SONY said I am not the only one who have sent in complaints.

Delta1038

I don't blame you really but I am going to keep supporting ZOS and just keep my fingers crossed that things will get taken care of. I only have Xbox to play on so ESO is basically my only mmo to really play. And sadly with the lackluster game releases out there, this is still one of my only real options. If I could find out whether Oblivion and Skyrim are working well enough to warrant getting I will likely switch to them but so far I have heard mixed reviews on both. But congrats on getting some money back.

Hodicus

Sony gives money back for game server issues? I'm having a hard time believing this.

raglau

Hodicus wrote: »

Sony gives money back for game server issues? I'm having a hard time believing this.

If the OP is in the EU then Sony certainly would, as they'd be deemed the supplier because ESO Plus is bought in the Sony PS store, and in the EU, the retailer is the accountable party in law. And server/access issues are strongly protected in EU law since 2014, when digital content was given precisely the same protection as tangibles.

Hodicus

Is the game actually unplayable, or just not good gaming standards?

andreasranasen

Pibbles wrote: »

Hodicus wrote: »

Sony gives money back for game server issues? I'm having a hard time believing this.

If the OP is in the EU then Sony certainly would, as they'd be deemed the supplier because ESO Plus is bought in the Sony PS store, and in the EU, the retailer is the accountable party in law. And server/access issues are strongly protected in EU law since 2014, when digital content was given precisely the same protection as tangibles.

Living in the United States playing on NA server. But bought using my Swedish (European) Credit Card.

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

It's really unplayable. I have over 100mbps internet with Spectrum (TimeWarner). So there's no issues on my end. Ever since these past two patch updates a few days ago game has been the worst. No idea going in Cyro, as even the lowest population campaigns has crazy lag. PvE is currently extremely laggy, mostly due to NLF. Dungeons are bad as well. And it's totally unacceptable that ZOS hasn't addressed these issues at all or even acknowledge them. + they announced they won't have another maintenance patch until next year...

Dark_Lord_Kuro

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

I had next to no problem this morning on ps4

Aurielle

Dark_Lord_Kuro wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

I had next to no problem this morning on ps4

Ditto. No problems whatsoever for me on PS4 NA, playing in eastern Canada... I get frame rate drops in towns sometimes (20-25 FPS or so), but I'd hardly call that unplayable or game breaking.

andreasranasen

Aurielle wrote: »

Dark_Lord_Kuro wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

I had next to no problem this morning on ps4

Ditto. No problems whatsoever for me on PS4 NA, playing in eastern Canada... I get frame rate drops in towns sometimes (20-25 FPS or so), but I'd hardly call that unplayable or game breaking.

Maybe it's a west coast thing? All my friends in California are experiencing the same thing.

alexkdd99

Can't imagine the refund would come from zos. More than likely Sony is footing that. Can't see zos paying for a refund that another company authorized.

I would not try getting a refund anyways as I couldn't imagine playing without a craft bag. I don't even cancel my sub when I take a break from the game. Just come back with a stockpile of crowns.

Aurielle

andreasranasen wrote: »

Aurielle wrote: »

Dark_Lord_Kuro wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

I had next to no problem this morning on ps4

Ditto. No problems whatsoever for me on PS4 NA, playing in eastern Canada... I get frame rate drops in towns sometimes (20-25 FPS or so), but I'd hardly call that unplayable or game breaking.

Maybe it's a west coast thing? All my friends in California are experiencing the same thing.

Could be. I haven't even had any issues with the New Life festival. I literally had ONE loading screen that hung there for about 30 seconds (and I expect that was partially because I'd never been to that area of the map with my character before, and was porting directly to a guild mate), but otherwise, no performance problems after that point. Slight FPS drops around the quest giver every time I went back to her, but that's to be expected when you have this many players on your screen:



Wasn't like it was a slide show, or anything. Everything loaded in within a few seconds.

danno8

They didn't refund you your ESO+. Only ZoS can do that.

They compensated you for your troubles. This doesn't hit ZoS in any way.

olsborg

lagg and crashes has been part of ESO since forever, just a sad fact.

DigitalShibby

andreasranasen wrote: »

Aurielle wrote: »

Dark_Lord_Kuro wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

I had next to no problem this morning on ps4

Ditto. No problems whatsoever for me on PS4 NA, playing in eastern Canada... I get frame rate drops in towns sometimes (20-25 FPS or so), but I'd hardly call that unplayable or game breaking.

Maybe it's a west coast thing? All my friends in California are experiencing the same thing.

Nope. I live on the west coast of America and play PC EU server, don't have any issues. Before that I played PS4 EU server. No issues. Sometimes a little lag spike that ends quickly.
There are more people enjoying the game and playing with minimal issues than there are people having problems. It only appears like majority have problems because people don't come to the forum and create new threads about how things are working as normal.

RavenRoxie

andreasranasen wrote: »

They didn't say anything about that. I still have my Crowns. I am getting my money back to my card within 3-5 business days. SONY said I am not the only one who have sent in complaints.

So...... Let me get this straight...... Those who play on PS4 can just.... get a 3 month sub and a bucket of crowns, turn around and cry to Sony, get the sub cancelled but keep the crowns? ..................... Yea... Okay...

ArchMikem

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

The game is playable, some people just like to have more dramatic fits than others.

The game has problems, but not nearly bad enough to join a ZOS Hate bandwagon.

Rohamad_Ali

Sorry to hear you are having that many issues . I waited half the day before loging in because I knew it would be bad early . I had no issue getting the holiday quest and XP buff but I did get some lag spikes and one disconnect .

I'm on the PC account today . I knew Ps4 would be worse .

raglau

DigitalShibby wrote: »

There are more people enjoying the game and playing with minimal issues than there are people having problems. It only appears like majority have problems because people don't come to the forum and create new threads about how things are working as normal.

This evening, I was playing ESO with my son in the same gaming room, on the same switch, the same router, over the same FTTP 80Mb/s connection, and I was having no issue at all and yet he was getting disconnected constantly, massive lag issues, the never-ending loading screens etc. etc. He just gave up and played something else in the end, it was that bad. But all the while no issue for me.

More or less same PCs, a 6800K and a 6700K, both GTX980Ti etc., usually we have good gameplay together, but there's definitely something weird happening since the last patch, or the festival activity is causing spurious overloads.

Prof_Bawbag

danno8 wrote: »

They didn't refund you your ESO+. Only ZoS can do that.

They compensated you for your troubles. This doesn't hit ZoS in any way.

Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.

So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?

Vaoh

I have yet to log in @andreasranasen

But I'm kinda curious.... could I get a 6 month sub and then refund via Sony while keeping the Crowns? Not saying I would do it of course. I'm just...curious...if it works.

lagrue

andreasranasen wrote: »

They didn't say anything about that. I still have my Crowns. I am getting my money back to my card within 3-5 business days. SONY said I am not the only one who have sent in complaints.

You're gonna run the risk of getingt banned if you don't have the crowns to deduct. Just because Sony customer service isn't 100% aware or able to deduct crowns, doesn't mean ZOS isn't.

Your experience is anecdotal at best. I have lag, and disconnects - that's undeniable. But the game is far from unplayable.

I also have a hard time believing this overall because Sony doesn't refund any digital products... like ever. The only time I managed to ever squeeze a refund from them is because it renewed against my will, and they had the data on their side to show I turned off the feature for auto-renewal and it still went. They technically stole form me - the only reason I got this refund is because it was a literal legal issue if they didn't.

I've tried to get refunds for false advertising - which they even admitted they did advertise something, and they denied refund still because it's a digital product. Back on PS3 I also accidentally left something in my cart bought it with a bunch of other games and called them the second the purchase went through, once again denied. They don't do refunds on digital, so your story seems a little hard to believe.

DannyLV702

ArchMikem wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

The game is playable, some people just like to have more dramatic fits than others.

The game has problems, but not nearly bad enough to join a ZOS Hate bandwagon.

Do you take part in vet trials or competitive pvp? That's where I experience all my unplayable issues. I agree dungeons and while doing writs I have only a few problems, but still playable. But how can you say people are being dramatic when we are being constantly kicked out of the game or stuck in sudden load screens mid battle after every time I use a gap closer, only to be dead after the load screen ends. I guarantee you, we are NOT being over dramatic. We just want a playable game that can handle more than casual game play

BruceLeeroy91

ArchMikem wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

The game is playable, some people just like to have more dramatic fits than others.

The game has problems, but not nearly bad enough to join a ZOS Hate bandwagon.

^ this

And yes, I have completed every piece of content in this game except vMoL and while there may be some errors on occasion this game is far from unplayable and OP has been posting complaint threads for days now...

Unsent.Soul

BruceLeeroy91 wrote: »

ArchMikem wrote: »

Hodicus wrote: »

Is the game actually unplayable, or just not good gaming standards?

The game is playable, some people just like to have more dramatic fits than others.

The game has problems, but not nearly bad enough to join a ZOS Hate bandwagon.

^ this

And yes, I have completed every piece of content in this game except vMoL and while there may be some errors on occasion this game is far from unplayable and OP has been posting complaint threads for days now...

Let's all bash OP!!!! LIES THEY SPEW, LIES!!!

Seriously though, things may work for some, and be complete shite for others, it's a reality. I've had issues on xbox for the better part of a month with lag, game freezes, console crashes, load screens that don't end, the list goes on... other xbox players may not experience what I do, no reason to nail them to the stake and be jackasses...

Good luck OP.

STEVIL

Lag isdues today right after the festival started pcna in eastmarch.

Expected.

Then things settled down, ran four festival quests, soloed a dungeon, did a delve, pledges, craft stuff, ran down half dozen maps... all no prob.

SirDopey

Pibbles wrote: »

DigitalShibby wrote: »

There are more people enjoying the game and playing with minimal issues than there are people having problems. It only appears like majority have problems because people don't come to the forum and create new threads about how things are working as normal.

This evening, I was playing ESO with my son in the same gaming room, on the same switch, the same router, over the same FTTP 80Mb/s connection, and I was having no issue at all and yet he was getting disconnected constantly, massive lag issues, the never-ending loading screens etc. etc. He just gave up and played something else in the end, it was that bad. But all the while no issue for me.

More or less same PCs, a 6800K and a 6700K, both GTX980Ti etc., usually we have good gameplay together, but there's definitely something weird happening since the last patch, or the festival activity is causing spurious overloads.

I dare say the problem would be at your end if one of you is having no problems. My guess, he either had a stealth windows update going on or your router QOS isn't setup properly

Vorcil

I remember a time when support and customer service actually did something.

Now we just get ignored and ignored and ignored

MissKiwiana

I guess I am different then the majority of MMORPG players out there.

Game has been out what 2 years and some there are still existing bugs that have been around since day one.
One that springs to mind for me is spells that will lock up and keep spamming away any given spell, totally random doesn't happen every time I play but it does happen.

There are still bots in this game ZOS has really taken care of the infestation and now you barely see one. That I am grateful for I hate cheats and when I see one I just want to wring their flammin' neck and ban them from game right there and then.

There are a multitude of bugs, some have existed for a long time a really long time. There is also more then one platform the game can be played on and that means double the trouble when it comes to bugs.. server issues.. new content.

The DEVs can't be everywhere and fixing every little bug and creating new content they have lives out side of the game. Things take time, some more then others to fix. (apparently)

I don't ever expect a refund for a MMORPG or some type of stress package, lets face it not being able to play the game you enjoy/love is stressful. Shi*tty servers can be all part of the parcel. I'm not a tech I am not sure of what it takes to make a MMORPG run like silk.

Sure I have had crashes and getting a few errors of late as well. Its frustrating particularly when with a group and you lag out or crash its super annoying. But its what I have come to expect from any mass online game. Nothing will ever be perfect.

But I won't go cry back to my supplier for a refund.

It can't be easy being green..

danno8

Prof_Bawbag wrote: »

danno8 wrote: »

They didn't refund you your ESO+. Only ZoS can do that.

They compensated you for your troubles. This doesn't hit ZoS in any way.

Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.

So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?

@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.

I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund.

edit: Further to that, why not go after the ISP since they are even further down the line to you? It makes no sense.