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SONY refunded my ESO Plus
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raglau✭✭✭✭✭DigitalShibby wrote: »There are more people enjoying the game and playing with minimal issues than there are people having problems. It only appears like majority have problems because people don't come to the forum and create new threads about how things are working as normal.
This evening, I was playing ESO with my son in the same gaming room, on the same switch, the same router, over the same FTTP 80Mb/s connection, and I was having no issue at all and yet he was getting disconnected constantly, massive lag issues, the never-ending loading screens etc. etc. He just gave up and played something else in the end, it was that bad. But all the while no issue for me.
More or less same PCs, a 6800K and a 6700K, both GTX980Ti etc., usually we have good gameplay together, but there's definitely something weird happening since the last patch, or the festival activity is causing spurious overloads.
I dare say the problem would be at your end if one of you is having no problems. My guess, he either had a stealth windows update going on or your router QOS isn't setup properly
No, the machines are all managed via SCCM for out of hours updates. And routers, well, what I don't know about networking is not really worth knowing: Enterprise technology architect of 25 years and now owner of a multi-million $ Cisco/Microsoft/VMware/Amazon/Citrix/every-major-technology-company-going top tier partner, so we only have the very best equipment and configs. Anyway, if it were a QOS profile issue it would affect us both, as we are both members of the same object set.
Crucially, the game has been working largely fine for us both since beta. This is the first time either of us have experienced any of these significant issues people talk about on the forum (we of course regulary experience the usual broken quest, bug-laden ride that is the quaint hallmark of all TES games) . The point is, just because some (very probably the majority) do not experience issues, does not mean others are immune. ESO has always been a fabulous game maintained by mbeciles, we should not be so quick to cut down those who experience issues.0 -
raglau✭✭✭✭✭Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund.
edit: Further to that, why not go after the ISP since they are even further down the line to you? It makes no sense.
Is it not the case, and please correct me if I am wrong here as a PC and XB1 owner, that ESO+ is purchased through the PS store? Which makes Sony the retailer with whom the contract therefore lies, if so. And that is why they'd simply refund, because they are not going to risk a breach of contract case from a credit card company over an issue lying with ZOS.
https://store.playstation.com/#!/en-gb/games/addons/eso-plus/cid=EP1003-CUSA00086_00-ESOPLUSMEMBERSHP
"Download of this product is subject to the PlayStation Network Terms of Service" - I've not followed the workflow but this appears to mean the contract is with Sony, as they are applying PSN terms and only a party to a contract can apply terms.
The ISP can be considered a publisher in some scenarios (generally defamation), but there is no direct contract for goods, content or services with them, so it would be untenable to involve them in this case.1 -
BlanketFort✭✭✭✭Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund.
edit: Further to that, why not go after the ISP since they are even further down the line to you? It makes no sense.
But we (console) -do- buy ESO+ through Sony and Microsoft. Think of Sony and Microsoft as your Walmart, and ESO is the defective Radio you purchased.
EDIT: kept it short, deleted wall of textEdited by BlanketFort on December 16, 2016 10:02AM0 -
Pops_ND_Irish✭✭✭✭✭For PS4 players that are leaving:
Post your in game name here:
I will send you a postage paid mail to send your stuff back to me !
Thank you for your donation2 -
Doctordarkspawn✭✭✭✭✭
✭✭✭✭✭If I had the power, I'd do this. Let ZOS know their current level of performance is unacceptable.0 -
shadowwraith666✭✭✭✭Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund
all purchases on console go through the platform holder ie. ms or sony, not directly from the developer- Vicktor Bloodtail - L42 Argonian Magblade, Werewolf - EP
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PS4 EU
Vicente Valtiere, Dark Brotherhood, OblivionSpill some blood for me dear brother0 -
TheSeer✭✭✭Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund.
edit: Further to that, why not go after the ISP since they are even further down the line to you? It makes no sense.
Actually the Retailer is always the person you buy it from, the manufacturer is the one who makes the product. ESO+ is purchased through Microsoft's Store or Sony's Store, payment goes through them to ZoS.
• Alliance: Alderi Dominion / Ebonheart Pact •
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• Platform: Xbox One •
• Server: NA •0 -
Suter1972✭✭✭✭This is interesting as im in the UK and before I buy anything rom PSN store it comes up with a huge warning that there is no cooling off period and buying digital product is a final purchase.
Ive never managed to get a refund from sony for anything.
Was - Breton DC ( GIRL - Guy In Real Life toon) Magika Templar Healer/ 5-8 trait Crafter - currently CP290 and learning now starting again on xbox…...
xbox suter1972 - Character name - Hota Woskeef
Xbox EU ESO+ Mature (40+) UK casual gamer0 -
EnviousStruggle✭✭✭interesting!
so i can subscribe for 6 months
and then ask my bank to refund
and i will have free 9k crowns?
time to test!Edited by EnviousStruggle on December 16, 2016 10:26AM0 -
danno8✭✭✭✭✭
✭✭✭✭✭BlanketFort wrote: »Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund.
edit: Further to that, why not go after the ISP since they are even further down the line to you? It makes no sense.
But we (console) -do- buy ESO+ through Sony and Microsoft. Think of Sony and Microsoft as your Walmart, and ESO is the defective Radio you purchased.
EDIT: kept it short, deleted wall of text
Alright, that was the missing info I didn't have. Thanks. So they obviously have a contract of sorts in place where they act as the retailer in this situation.0 -
danno8✭✭✭✭✭
✭✭✭✭✭shadowwraith666 wrote: »Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund
all purchases on console go through the platform holder ie. ms or sony, not directly from the developer
Quick question. What about crown store purchases?0 -
Prof_Bawbag✭✭✭✭✭
✭✭✭shadowwraith666 wrote: »Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund
all purchases on console go through the platform holder ie. ms or sony, not directly from the developer
Quick question. What about crown store purchases?
ZoS are the retailer in that case as crown items are bought in-game, not via the marketplace. Other than the crowns, MS and Sony don't sell them. Crowns, the digital game and the membership are the only items you can buy directly from Sony and MS.Edited by Prof_Bawbag on December 16, 2016 1:49PM0 -
L2Pissue✭✭✭✭✭SONY felt pity on you as a player who plays ESO
thus they compensated you
i bet they prayed for you to play other game where you don't have to complain about lag in 20162 -
RavenRoxie✭✭✭✭andreasranasen wrote: »They didn't say anything about that. I still have my Crowns. I am getting my money back to my card within 3-5 business days. SONY said I am not the only one who have sent in complaints.
You're gonna run the risk of getingt banned if you don't have the crowns to deduct. Just because Sony customer service isn't 100% aware or able to deduct crowns, doesn't mean ZOS isn't.
Your experience is anecdotal at best. I have lag, and disconnects - that's undeniable. But the game is far from unplayable.
I also have a hard time believing this overall because Sony doesn't refund any digital products... like ever. The only time I managed to ever squeeze a refund from them is because it renewed against my will, and they had the data on their side to show I turned off the feature for auto-renewal and it still went. They technically stole form me - the only reason I got this refund is because it was a literal legal issue if they didn't.
I've tried to get refunds for false advertising - which they even admitted they did advertise something, and they denied refund still because it's a digital product. Back on PS3 I also accidentally left something in my cart bought it with a bunch of other games and called them the second the purchase went through, once again denied. They don't do refunds on digital, so your story seems a little hard to believe.
This. I actually don't understand what the point of this thread even was.... I mean.. Other then the OP throwing himself under the bus...Phantogram DC | Wood Elf | Magicka Nightblade/ | DPS | 856cp
False Paradox | AD | Wood Elf | Non Combative Nightblade | Crafter | 856cp
@RoxieParadoxx | Twitch | Twitter0 -
idk✭✭✭✭✭
✭✭✭✭✭This is likely not a ESO issue. Having 100G out the front door doesn't mean the data isn't running into issues between the game server and the home.
Being the OP is paying with a European CC it very possible he/she is in Europe. This means the path his data takes is long and meets many switches and other infrastructure that all affect his game play.
If this was an ESO issue the forums would be so alight with threads on the subject, more than the regular high level of complaints about every little thing.0 -
generalmyrick✭✭✭✭✭
✭if i cancel my eso plus do i get to use it until it expires?"The red pill and its opposite, the blue pill, are a popular cultural meme, a metaphor representing the choice between:
Knowledge, freedom, uncertainty and the brutal truths of reality (red pill)
Security, happiness, beauty, and the blissful ignorance of illusion (blue pill)"
Insight to Agree to Awesome Ratio = 1:6.04:2.76 as of 1/25/2019
Compared to people that I've ignored = I am 18% more insightful, 20% less agreeable, and 88% more awesome.1 -
xSkullfox✭✭✭✭✭
Groupfinder:
The worst part is when it finally puts you in a group, your healer turns into a werewolf, your tank has 14k HP and the dps is heavy armor, using a restro staff and a two handed sword on the backbar. Then comes the 15 minute penalty before the cycle starts anew.
Rulz of Morrowind:- The first rule of Morrowind is: You do not talk about Morrowind.
- The second rule of Morrowind is: You do not talk about Morrowind.
- Third rule of Morrowind: Someone yells NDA stuff, uploads images, streams, the game is over.
- Fourth rule: only invited players can test.
- Fifth rule: one invite at a time, fellas.
- Sixth rule: crying or bashing on pts.
- Seventh rule: NDA will go on as long as they have to.
- And the eighth and final rule: If this is your first invite at Morrowind, you have to play.
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monktoasty✭✭✭✭✭Prof_Bawbag wrote: »They didn't refund you your ESO+. Only ZoS can do that.
They compensated you for your troubles. This doesn't hit ZoS in any way.
Not sure where you live, but here in the UK it's the retailer (Sony and MS) that refunds you, not the manufacturer (which is ZoS in this case). Pretty sure this will be the case in most EU countries too. The retailer then gets that money back from the manufacturer.
So I'm assuming where you come from i.e. N America etc your contract is with the manufacturer rather than the retailer?
@Prof_Bawbag No that's pretty much how it is in NA too. For example, returning stuff to Walmart (retailer) is pretty standard practice. Very rarely do you go through the manufacturer directly, unless it is a Warranty issue.
I guess I have a hard time seeing Sony or Microsoft as the retailer in this case. I mean you don't buy your ESO+ through them do you? Then how are they the retailer for ESO+ in this case? You buy it from ZoS, so ZoS would be the one to give you a refund.
edit: Further to that, why not go after the ISP since they are even further down the line to you? It makes no sense.
To buy eso plus..you have to buy it via Microsoft or ps online stores.
Although there is no precedent in the United States for such refunds..it depends on Microsoft and sonys contracts with zos and it's publishers..if they have a c9ntractual right to refund with no arbitration from ZOS.
So it's not hard to understand that you can go to two different entities for refunds..directly ro.your credit for a charge back or the retailer which as stated before is ms and sony0 -
Jade1986✭✭✭✭✭
✭✭✭Sony gives money back for game server issues? I'm having a hard time believing this.
If the OP is in the EU then Sony certainly would, as they'd be deemed the supplier because ESO Plus is bought in the Sony PS store, and in the EU, the retailer is the accountable party in law. And server/access issues are strongly protected in EU law since 2014, when digital content was given precisely the same protection as tangibles.
Can we move ZoS to the EU, pretty please? Maybe we will get more responsible devs.1 -
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[Deleted User]Soul ShrivenHello everyone,
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