After a frustrating exchange with the customer support team, I've decided to bring this topic to the attention of people who might actually be able to answer it. As such: @ZOS_GinaBruno
, please read my message and save me from this terrible state of unknowingness. Thank you in advance.
Now follows the harrying tale of a player attempting to communicate with someone who can reply to her question, presented to you in the form of emails. (Names of the CS team have been removed for their privacy, even though they're probably fake.)
Email Nr. 1.
Dear Customer Support person,
I have an issue with one of my characters, who has become increasingly more annoyed with me as a result of the following.
Dinara cut her hair, but the haircut she got is unfortunately still not released. I was wondering if we were ever going to get an ETA on the Portside Shave haircut? Dinara looks really good with it and would like to sport that dashing do in the game, rather than just in my imagination. Thank you.
ps. Keep up the good work
Email Nr. 2, the reply.
Hail and well met, Keylara
Thank you for taking the time to contact us at The Elder Scrolls Online Team. My name is Sarah and I would be happy to help guide you today, my friend ~ !
We are sorry to hear that you may have possibly ran into some problems with your Elder Scrolls Online game. We would be glad to help you out with any troubles that you could be having to ensure you are pleased with your game time.
However, in order for us to ensure we provide the best help to you we must find out some more information on your situation! With your next reply back to us again here, if you could please inform us with a detailed description of your troubles you have encountered. I know you have mentioned that your beloved character has had a haircut, but you informed that this is not a released hair cut in the game? Could you please provide more details on this matter or a possible screen shot?
Looking forward to your reply,
Thank you for your patience and support!
Email Nr. 3, my reply: The story of Dinara.
So, enclosed are links to several images. These will illustrate my situation as I go along.
Here is Dinara. She used to have really long hair which she braided tightly. She's a warrior born into a family within House Redoran, though being infected with Lycantrophy had her fleeing to Daggerfal to hide her affliction. She doesn't dare to go back, even though her family doesn't know, because she's too ashamed to let them know she's a Werecreature now.
Here is Dinara and her Lycan form, which is a fox. Not one of the known forms, but I felt it suited her better.
At some point, Dinara had a pretty nasty run in with an Ancient Vampire. He clawed her up badly, as can be seen from the clawmark scratches in the following picture:
As you can see if you look at the left side of her head, part of the scars cover that. Her friend, Zariah, had to shave off her hair on the left side of her head in order to heal the scars. Resulting in that particular haircut, which can also be seen here:
In this work in progress here:
and here: http://i.imgur.com/8ZanIQ8.jpg
Now, on the Public Test Server, the following has been available for months now:
Do you not agree, that not only does her story warrant the change of haircut, but also she looks pretty glorious with it? I mean. She was badass before, but with that haircut, that I've been waiting for for months now, she'd look even better!
It's called the Portside Shave and I'd really like to know when I can actually expect to see it in game because... I need this in my life like my hot chocolate needs marshmallows. I could do without, but why should I have to?
Player of Dame Dinara R'athil, Dunmer Werewolf and Knight of the Barony of Elnwick & Saliah, Redguard Mages Guild Apprentice and former Necromancer.
Email Nr. 4, their reply. The beginning of frustration.
Hey there, Keylara and Dinara
Thank you for taking the time to contact The Elder Scrolls Online support team. My name is JD. It would be my pleasure to help guide you today, my friend.
First I want to thank you for all the information about Dinara and her life. And the great art as well. But As of right now we do not have any information on this hair style. But we will love for you to share this with the devs and other ESO Players.
The fastest way to let our developers know, is to submit feedback by using the /feedback command in the in-game Chat Box.
We also encourage you to take part in the discussions taking place on the official Elder Scrolls Online forums at www.forums.elderscrollsonline.com. I you do not have a Forums account please let us know so we can help you set you up with one.
Please let me know if you have any further questions or concerns.
We look forward to hearing back from you.
Whilst the emails that followed were increasingly more frustrating and less helpful, I shall spare you the spam and simply summarise them:
I was told to use the /feedback option. This does not allow for information to be copied from outside the game. I informed them of this and was told to try attaching my pictures to said email. Upon informing them that I was using the in game feedback option, I was told once again to use the forums. Hereby I am using the forums. Please answer my question?
I would really like an answer.