Maintenance for the week of March 3:
· [IN PROGRESS] NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
· ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
· [IN PROGRESS] NA megaservers for maintenance – March 5, 4:00AM EST (9:00 UTC) - 11:00AM EST (16:00 UTC)
· [IN PROGRESS] EU megaservers for maintenance – March 5, 9:00 UTC (4:00AM EST) - 16:00 UTC (11:00AM EST)
· ESO Store and Account System for maintenance – March 6, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
No access code received
silentsoulsb16_ESO
Soul Shriven
I have tried to log on to the game, and it is asking me for a code i got in my email.
I had one yesterday, and i filled that in, (and it was correct) and played the whole evening,
Today, after the patch failed, and redownloaded the game, its asking me for a code again.
This time no code is sent to me. Email works perfectly nothing in spam or deleted. i even have an email just arrivced from the second anneverary barge when i logged on to the forum.
If i try to log on to the help page, i get the same thing, no code, so i cannot ask for help there. This is frustrating.
I just payed for a subscription as well.
I had one yesterday, and i filled that in, (and it was correct) and played the whole evening,
Today, after the patch failed, and redownloaded the game, its asking me for a code again.
This time no code is sent to me. Email works perfectly nothing in spam or deleted. i even have an email just arrivced from the second anneverary barge when i logged on to the forum.
If i try to log on to the help page, i get the same thing, no code, so i cannot ask for help there. This is frustrating.
I just payed for a subscription as well.
0
-
MissCharmSoul ShrivenI have the same problem ,very annoying that you cannot even contact them because you need to login on the webpage for support!! handy very handy !
Not sure what to do ..
Edited by MissCharm on July 5, 2016 11:04PM0 -
viggys✭I have same issue thxs for making post thought i was going crazy. Pretty scary being there is no other way to get help unless you can login. Can't make a email ticket or call them anymore. I got same badge email also.0 -
MissCharmSoul ShrivenI looked up what we need to do !!
What can I do if I don’t receive my verification e-mail when logging in from a new device?
Updated 07/29/2015 03:20 PM Published 03/17/2014 04:34 PM
If the verification e-mail never arrives, try one or more of the following steps:
1. Check the spam folder ( did that )
2. If the address is from a Gmail account, check the Social and Promotion folders. (No Gmail)
3. If using a firewall or antivirus, disable these temporarily before requesting a new code. ( it is off)
4. Add donotreply@mail.elderscrollsonline.com and donotreply@elderscrollsonline.com to the e-mail account's allow list to avoid having it automatically deleted or moved to a spam folder. ( both where/are added )
If the steps above do not resolve the issue, please contact Customer Support for further assistance.
(Contact Costumer support HOW ????? If we cannot login ) ....Sigh0 -
viggys✭I am sure it will work its-self out by tomorrow don't stress. It always works out... eventually0
-
MissCharmSoul ShrivenI am sure it will work its-self out by tomorrow don't stress. It always works out... eventually
No stress No stressss !!! aaahhh im going crazy here ,i am banging my head against the wall ..NO ESO !!! Oh noes
Na i am kidding
.... I hope so ,i am going to sleep as it is almost 2:00 am here will be a early night for me today ,will check tomorrow ,but hopefully someone from zenimax will see this post and they will change the contact support option ,so it is accessible even if you are not logged in .
Night night
0 -
ZOS_JessicaFolsomCommunity ManagerWe wanted to make sure those of you in this thread saw the post we made in another thread about this issue:ZOS_JessicaFolsom wrote: »Hey folks, we have identified an issue that is currently preventing game related and billing-and-account emails from going out. If you are not receiving an access code email and haven't recently changed your email address, this is likely why. We're investigating and will resolve the issue as soon as possible.
0 -
viggys✭Thank you for responding so quick ZOS but no luck just tried right now same thing no email received and yes i checked spam.0
-
Darksire✭✭ZOS_JessicaFolsom wrote: »Could those of you who were running into this issue tonight please try logging in again now?
Just did, no luck0 -
ZOS_JessicaFolsomCommunity Manager@Darkshire, to clarify is this when you're trying to log into the game, the Support center, or your account on the website? If one of the latter two, are you able to log into the game?0
-
viggys✭Thank you i can get back in game now it did not ask for access code. It is fixed for me now.0
-
ZOS_JessicaFolsomCommunity Manager
Apologies for the misspell of your username. Is that also your UserID in-game?0