The Elder Scrolls Online

Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

PLEASE READ BEFORE POSTING IN THE SUPPORT SECTIONS

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ZOS_AlanG
ZOS_AlanG
admin
Hello,
If you’re experiencing an issue with ESO, please follow these basic rules before posting a question. This will ensure you are able to get help as fast as possible:
  1. Search our Knowledge base: This is the best way to find the solution to your issue
  2. Search our forums for your issue. Also check the resource links at the end of this post.
  3. Ask a question in the proper Help Forum – Do you have a technical issue on PC? Mac? Xbox One? PlayStation®4? Or a General issue? Please allow for some time for the community to answer you.
  4. Finally if none of the above worked, you can contact our Customer Support. Please be thorough in your report and give as much detail as you can.
  5. Our support agents hours of operation are as follow: Monday to Friday from 9:00am to 10:00pm EST.
Here are some resources on this forum:
Game Performance Terminology

Edited by ZOS_AlanG on May 31, 2016 2:04PM
Forum Rules | Promoting Constructive Discussion | Code of Conduct | Terms of Service | Help Site

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