Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Bank Assistant - No access to Guild bank!!! ZOS please resolve CStore text and resolve dispute
MacCait
✭✭✭✭✭
✭
✭
So, I thought the 5,000 for a Bank Assistant was a bit pricy, but what the hell, the convenience is good and I bought crowns in the sale. I was expecting access to both my bank and guild banks... I pulled out the assistant to check what he looked like and have litterally just discovered that he only provides access to your bank, NOT any guild banks. So if you are like me and use a guild bank to store those veteran 16 drops for deconstruction on a crafter, this banker wil not help you. Suffice to say, I am feeling pretty ripped off right now after just paying 5,000. If I could ask for a refund I would!
Is there any chance you will add access to guild banks ZOS?
What does the community feel about this?
Edited by MacCait on April 1, 2016 6:55PM Is there any chance you will add access to guild banks ZOS?
What does the community feel about this?
4
-
Reverb✭✭✭✭✭
✭✭✭✭✭This was discussed at length in these forums before launch. The bank assistant has no access to guild banks. The merchant assistant does not repair gear. I feel that those features should exist, especially at the current price.
These limitations are among the reasons I won't be buying these. I'm sorry you are disappointed, you should have done your research.Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche7 -
MacCait✭✭✭✭✭
✭Not often angry about stuff in ESO, but this has made me angry. I've had to warp to a town to access a bank so I can deposit the items in my guild bank. I only ever use my guild bank as my normal bank is totally full with crafting materials. This has been a complete waist of 5,000 crowns. I will still need to warp to towns to use a guild bank2 -
Mcwoods55✭✭✭Yes it was discussed at great lengths prior or release.
I feel like everyone should have boycotted it and maybe they would have made some changes. I really wanted repair feature.1 -
MacCait✭✭✭✭✭
✭They should advertise that in the crown store before purchase. (does not access guild bank) (does not repair gear)
Not every player uses the forums, most do notEdited by MacCait on March 31, 2016 6:48PM5 -
Reverb✭✭✭✭✭
✭✭✭✭✭They should advertise that in the crown store before purchase. (does not access guild bank) (does not repair gear)
Not every player uses the forums, most do not
No company is going to advertize the things its product doesn't do. Ever. They describe what it does do. Often vaguely enough to handwave shortcomings. Zeni is no different than any other for-profit in that regard, and I don't hold that against them. Caveat Emptor.Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche3 -
Jayne_Doe✭✭✭✭✭
✭✭As others mentioned, this was known prior to them being available in the Crown Store. Also, the description for the banker specifically mentions access to your personal bank, so that should have been another clue.
In my opinion, the limitations they placed on these assistants (no guild bank/store access for the banker and no items for sale/repair option for the merchant) makes the price point even steeper. The 5,000 Crown ($50 USD!) price point should be the offset for the convenience, not the further limitations introduced.
The announcement specifically stated that the 5,000 Crowns was "to reflect their unique convenience, group-wide utility, and practical services." Well, unique convenience, yes, but it's a limited convenience since there's no access in Cyro/IC. Group-wide utility - at $50, the person who purchased this will certainly feel like a chump when all his groupmates use his banker/merchant for free. And as for practical services, well, that's limited as well to just your personal bank or just selling items. With these limitations and dubious benefits (group-wide access), a 2,500 price point seems more fair.
Also, I've found traveling merchants convenient for selling unwanted items and repairing my gear in between quests, so it seems really a waste to spend $50 for one just for the convenience of selling items. I could see more use for the banker, as when I pick up writs, I sometimes forget to pick up the rune I need for the enchanting writ when I'm at the bank. Or, if I'm at guild traders and don't have enough gold on-hand. Or, if I need to trade items between alts. In those instances, summoning your personal bank would be nice. But not for $50.Edited by Jayne_Doe on March 31, 2016 6:57PM1 -
Abeille✭✭✭✭✭
✭✭✭✭✭Called it
I'm sorry for your waste of money. I knew that it would happen to people that do not check out the forums much.They should advertise that in the crown store before purchase. (does not access guild bank) (does not repair gear)
Not every player uses the forums, most do not
No company is going to advertize the things its product doesn't do. Ever. They describe what it does do. Often vaguely enough to handwave shortcomings. Zeni is no different than any other for-profit in that regard, and I don't hold that against them. Caveat Emptor.
They usually do, at least in my country, when for some reason their advertising offer a legitimate expectation that the product doesn't actually meet. You know, like superhero toys that are advertised to kids and carry a disclaimer "[superhero toy] does not fly", or "batteries not included" (but my country's law works with caveat venditor instead so maybe that's why this situation bothers me more than it should).
There are banker/merchant npcs in the game and we know what services they provide already. When ZOS offers one for sale, it stands to reason that their costumers will expect them to have the same functionality of the ones already in game. Because of that, they should make it clear that the npcs they are selling do not offer the same services that the ones we are used to do.Edited by Abeille on March 31, 2016 7:06PMJust so that everyone knows, my Altmer still can't have black hair. About a dozen of Altmer NPCs in the game have black hair. Just saying.
Meet my characters:Command: Do the thing.
Zadarri, Khajiit Fist of Thalmor: The thing was done, as commanded.
Durza gra-Maghul, Orc blacksmith: The thing was done perfectly, in the most efficient way.
Tegwen, Bosmer troublemaker: You can't prove I didn't do the thing.
Sings-Many-Songs, Argonian fisher: Sure, I'll do the thing... Eventually. Maybe.
Aerindel, Altmer stormcaller: After extensive research, I've come to the conclusion that doing the thing would be a waste of resources.
Liliel, Dunmer pyromancer: Aerindel said I shouldn't do the thing. Something about "resources".
Gyda Snowcaller, Nord cryomancer: I will find a way to do it that won't waste resources and make Aerindel proud of me.
Beatrice Leoriane, Breton vampire: I persuaded someone else into doing the thing. You are welcome, dear.
Sahima, Redguard performer: Doing the thing sounds awfully unpleasant and really not my problem.
Ellaria Valerius, Imperial priestess: I'll pray to the Eight for the thing to be done, if it is Their will.8 -
MacCait✭✭✭✭✭
✭Called it There are banker/merchant npcs in the game and we know what services they provide already. When ZOS offers one for sale, it stands to reason that their costumers will expect them to have the same functionality of the ones already in game. Because of that, they should make it clear that the npcs they are selling do not offer the same services that the ones we are used to do.
Yh this is what I naturally expected.
Lesson learned. I did not expect to be ripped off, but I guess I should now expect it and will do research in future. Right now though I feel like a mug, and very dispaointed for perhaps the first time in ESO!1 -
Jayne_Doe✭✭✭✭✭
✭✭Called it
I'm sorry for your waste of money. I knew that it would happen to people that do not check out the forums much.They should advertise that in the crown store before purchase. (does not access guild bank) (does not repair gear)
Not every player uses the forums, most do not
No company is going to advertize the things its product doesn't do. Ever. They describe what it does do. Often vaguely enough to handwave shortcomings. Zeni is no different than any other for-profit in that regard, and I don't hold that against them. Caveat Emptor.
They usually do, at least in my country, when for some reason their advertising offer a legitimate expectation that the product doesn't actually meet. You know, like superhero toys that are advertised to kids and carry a disclaimer "[superhero toy] does not fly", or "batteries not included" (but my country's law works with caveat venditor instead so maybe that's why this situation bothers me more than it should).
There are banker/merchant npcs in the game and we know what services they provide already. When ZOS offers one for sale, it stands to reason that their costumers will expect them to have the same functionality of the ones already in game. Because of that, they should make it clear that the npcs they are selling do not offer the same services that the ones we are used to do.
Yes, I also agree that it should be more explicit. They do mention it vaguely in the announcement of what they do - access to "personal" bank, so it's inferred, but not explicit. Not sure what it says for the description in the Crown store, but it should definitely say it doesn't have access to the guild bank/store. I know I posted previously that it was known what the assistants do/do not do, but I didn't think about all the players that don't actually read the forums or even the announcements. This should be clear in the Crown Store.1 -
DjSolJAH✭✭✭Here at ZOS we appreciate these...
Zee blues are coming!!!! Always.... Always coming...0 -
Moozzie✭✭How can you guys all have your own guild bank. A guild bank requires 10 people to unlock right?1 -
Tyrion87✭✭✭✭✭
✭✭Yeah... this is pretty much how I expected it to be. I let myself quote my post from the other thread:
It seems I am a clairvoyantOne more thing. I feel very sorry for people who will eventually buy these assistants in the belief that they provide the same services as any other banker/merchant. And then they will open their services' windows and see what they have bought for 5k crowns... So my advice to ZOS is, if you really wish to set your prices that high, in the pop-up window/crown store provide players with accurate and not misleading information regarding which services are NOT included and do NOT call these assistants as 'bankers' or 'merchants'. Otherwise players, who don't read the forum or blog articles, will feel like they were deceived and misled.
3 -
Ashtaris✭✭✭✭✭
✭✭So, I thought the 5,000 for a Bank Assistant was a bit pricy, but what the hell, the convenience is good and I bought crowns in the sale. I was expecting access to both my bank and guild banks... I pulled out the assistant to check what he looked like and have litterally just discovered that he only provides access to your bank, NOT any guild banks. So if you are like me and use a guild bank to store those veteran 16 drops for deconstruction on a crafter, this banker wil not help you. Suffice to say, I am feeling pretty ripped off right now after just paying 5,000. If I could ask for a refund I would!
Is there any chance you will add access to guild banks ZOS?
What does the community feel about this?
And that sir is the main reason I haven't purchased an assitant yet. You should feel ripped off!
1 -
starlizard70ub17_ESO✭✭✭✭✭
✭✭How can you guys all have your own guild bank. A guild bank requires 10 people to unlock right?
You start a guild, get 10 or more people to join it, create guild bank. Then either people stop playing, quit the the guild or you kick them out, you keep the guild bank."We have found a cave, but I don't think there are warm fires and friendly faces inside."2 -
Moozzie✭✭starlizard70ub17_ESO wrote: »
Ohw thanks so i just ask around for people to join me for a hour
thanks! 0 -
Moozzie✭✭starlizard70ub17_ESO wrote: »
Mmm found on le internet
" If a guild's membership drops below a certain threshold, members will no longer be able to place items into the guild bank, but guild members with appropriate permissions will always be able to remove items. It is wise for guild leaders to set permissions responsible to protect valuables in the guild bank."
So creating a personal guild and invite people for just an hour does not work. The banking feature is disabled when you do not have enough users
0 -
MacCait✭✭✭✭✭
✭starlizard70ub17_ESO wrote: »
Mmm found on le internet
" If a guild's membership drops below a certain threshold, members will no longer be able to place items into the guild bank, but guild members with appropriate permissions will always be able to remove items. It is wise for guild leaders to set permissions responsible to protect valuables in the guild bank."
So creating a personal guild and invite people for just an hour does not work. The banking feature is disabled when you do not have enough users
This is isn't a discussion on creating a guild bank for own personal use. My guild bank is for guild crafting reserves. The discussion is about the bank assistant0 -
WaTeR-aBuSeR✭✭✭✭Crown store just says all personal banking services. This is way too vague.
1. Only provides one service
2. What about guild store (those are my personal listings)
3. Personal yet anyone around can access it not just grouped members...
I like the banker even though it's waaaaay overpriced, but everyone knows what is to come. Repair, guild bank, and guild trader assistants 5k a pop...The whole point to purchase these are for convenience but will take more time and work to shuffle through 5 pet npcs just so you don't have to run 10 ft. I see this becoming a chore already. I already find him too much work to summon since he disappears every time you travel. Is there a way to hotkey a summoned pet if not WTB and not for 5k crowns.1 -
Balibe✭✭✭✭
Too vague? Guild Banks are not personal, they are part of a group with multiple people so it is not vague.WaTeR-aBuSeR wrote: »Crown store just says all personal banking services. This is way too vague.
Right or wrong, it has been known for awhile they would not access a guild bank. It is not ZOS's fault you did not research your purchase before buying. Are you going to buy a car, new tv or a cell phone without research on what you are purchasing? Yes the amount of the purchase is not the same as a tv, but come on people. How can you play a game and not keep up on the patch notes, information on new items available, etc ..... All it would of taken was a quick search on google.com to find out what the assistant would and would not do before the puchase.0 -
OrphanHelgen✭✭✭✭✭
✭✭ESO is full of bad information. example is the skill morph tooltips and what different races does in character creation.PC, EU server, Ebonheart Pact
Finally a reason not to play League of Legends1 -
MacCait✭✭✭✭✭
✭
Too vague? Guild Banks are not personal, they are part of a group with multiple people so it is not vague.WaTeR-aBuSeR wrote: »Crown store just says all personal banking services. This is way too vague.
Right or wrong, it has been known for awhile they would not access a guild bank. It is not ZOS's fault you did not research your purchase before buying. Are you going to buy a car, new tv or a cell phone without research on what you are purchasing? Yes the amount of the purchase is not the same as a tv, but come on people. How can you play a game and not keep up on the patch notes, information on new items available, etc ..... All it would of taken was a quick search on google.com to find out what the assistant would and would not do before the puchase.
Sorry but cannot agree with this. Out of everyone I play with I check stuff out more than anyone else, others check almost nothing. Same in most games I've played. Most adult gamers have limited time, and that time is spent playing. I know no one else who uses the forums, and I use it minimally based on play time I have free when too tired to play. We cannot expect everyone to just know "it has been discussed", as the majority of player DO NOT use the forum!
When you say banking assistant, I made the mistake of assuming it worked the same way as the banks all over the game. Why would it not! At 5k you certainly expect it to! It never even occurred to me for 1 second to ask myself 'oh a banking assitsant, I had better go online and do research to find out what it does'... I never thought for a second "I had better check in case its a rip off!" I just naturally assumed it was a "banking assistant". Its 'personal' as it belongs to the player and the player can call it at their whim. That title does not specifically explain it only operates bank storage and NOT guild banks as other bank npc's do. It should have been better labelled.
In the UK we have Trading Standards for products. Under those regulations you could ask for a refund of a product for not doing what it insuates it does. You would get a refund. Obviously gaming products bought via an in game store probably are not controlled by such regulations and so a refund would be out of the question. But if refund was available, I would take it! If it was a product from a shop in the UK I would be contacting Trading Standards
2 -
TheBrownWiener✭✭✭I can "kinda" see why vendors don't repair. ( It could make repair kits less valuable)
But the lack of guild bank on the banker doesn't make much sense.
I don't see any possible down-side at all.
I did buy the banker, and to be honest, I love it, but I rarely sell anything to vendors, besides junk and ornate.
Only reason is I guess they don't want to make it so we never have to go back to town. /shrug
Now portables crafting stations, that's another story.Edited by TheBrownWiener on April 1, 2016 3:25AM0 -
Enodoc✭✭✭✭✭
✭✭✭✭✭I mentioned this in the official feedback thread when the assistants were on PTS.I think it needs to be further clarified in the tooltips before purchase the limitations of these assistants, otherwise you may get people buying them expecting all the standard services from this sort of NPC, and not receiving them.- It needs to explicitly state that the Merchant does not have any items for sale, and does not offer repair services.
- It needs to explicitly state that the Banker cannot access the Guild Bank or Guild Store.
Sorry OP, I guess ZOS decided not to take that feedback on board. I can see why (as Reverb said, no company is going to advertise the things its product doesn't do), but it would have avoided situations like this one.UESP: The Unofficial Elder Scrolls Pages - A collaborative source for all knowledge on the Elder Scrolls series since 1995
Join us on Discord - discord.gg/uesp0 -
VodkaVixen1979✭✭✭Can't tell wether the banker was poorly implemented, or if this is a marketing ploy to add upgrades later. Just theorizing, but they could be planning on a guild access bank upgrade, just 2,000 crowns or other such nonsense, to appear in the store later.... I am a stingy codger, so I will walk a mile without shoes in the desert heat to put my own crap in the bank.0 -
Arkvoril✭✭✭Yeah... this is pretty much how I expected it to be. I let myself quote my post from the other thread:
It seems I am a clairvoyantOne more thing. I feel very sorry for people who will eventually buy these assistants in the belief that they provide the same services as any other banker/merchant. And then they will open their services' windows and see what they have bought for 5k crowns... So my advice to ZOS is, if you really wish to set your prices that high, in the pop-up window/crown store provide players with accurate and not misleading information regarding which services are NOT included and do NOT call these assistants as 'bankers' or 'merchants'. Otherwise players, who don't read the forum or blog articles, will feel like they were deceived and misled.
This was mentioned multiple times in multiple topics on these assistants! We told ZOS that they should make it very clear that their functions was limited and that this should be told at the MarketPlace before purchase. I checked the first day to see if they mentioned the repair and Guild options not being available and guess what!?! It did NOT say these were limited functional Assistants. I only knew because I have been on the forums, but anyone that was just going off the store info, Didn't get them memo.....because it wasn't there!
This was done on purpose in my eyes. The community WARNED ZOS that they needed to list this in the info before buying said assistants.
Shame on you ZOS.NA/PC
Arkvoril
Level 50 Altmer Sorcerer
A Vampire with a Werewolf Companion.
Master Alchemist and Enchanter;1 -
emily3989✭✭✭✭✭So, I thought the 5,000 for a Bank Assistant was a bit pricy, but what the hell, the convenience is good and I bought crowns in the sale. I was expecting access to both my bank and guild banks... I pulled out the assistant to check what he looked like and have litterally just discovered that he only provides access to your bank, NOT any guild banks. So if you are like me and use a guild bank to store those veteran 16 drops for deconstruction on a crafter, this banker wil not help you. Suffice to say, I am feeling pretty ripped off right now after just paying 5,000. If I could ask for a refund I would!
Is there any chance you will add access to guild banks ZOS?
What does the community feel about this?
For someone that came running to the forums to complain, I find it shocking that you could not already have known this.Thasi - V16 Magblade Vampire PC/NA1
