Class balance and bug fixes are not DLC features

Update 46 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/676209
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  • Turelus
    Turelus
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    The thing is everyone wants the Developers to listen to them, they want communication and explanations.
    However the moment one says something like "one idea was AP caps" the community turns into a pitch fork and torch wielding mob throwing insults and rude comments out.

    The community has also demanded developers lose their jobs because they're "incompetent" many times. If you want the developers to actually listen to you and respect you start acting like someone (or a community) which deserves that respect. Additionally your view and the views of these forums are still only a fraction of this games player base, maybe we're the more vocal and invested members but that doesn't mean we have all the information required to understand what's happening.

    Simply enough start looking at making constructive threads and give feedback and information in a way which developers like Wrobel can come and look at it, see what you're talking about and walk away without filtering through all the hyperbol and rage without actual factual evidence to back it up.

    There is a link in my signature to a post I made early on in ESO's release. It's taken from the EVE Online forums and is a breakdown from a developer about what makes a post useful to him. If you really want to provide feedback which get looked at and listened to read that and try to post that way.

    Lastly, just because they don't go with your idea doesn't mean they're not listening, end of the day this is still their game and they can make the choices they want. If you're really not happy with that go and find another MMO which satisfies your needs more.

    /endrant
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • WalkingLegacy
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    Turelus wrote: »
    The thing is everyone wants the Developers to listen to them, they want communication and explanations.
    However the moment one says something like "one idea was AP caps" the community turns into a pitch fork and torch wielding mob throwing insults and rude comments out.

    The community has also demanded developers lose their jobs because they're "incompetent" many times. If you want the developers to actually listen to you and respect you start acting like someone (or a community) which deserves that respect. Additionally your view and the views of these forums are still only a fraction of this games player base, maybe we're the more vocal and invested members but that doesn't mean we have all the information required to understand what's happening.

    Simply enough start looking at making constructive threads and give feedback and information in a way which developers like Wrobel can come and look at it, see what you're talking about and walk away without filtering through all the hyperbol and rage without actual factual evidence to back it up.

    There is a link in my signature to a post I made early on in ESO's release. It's taken from the EVE Online forums and is a breakdown from a developer about what makes a post useful to him. If you really want to provide feedback which get looked at and listened to read that and try to post that way.

    Lastly, just because they don't go with your idea doesn't mean they're not listening, end of the day this is still their game and they can make the choices they want. If you're really not happy with that go and find another MMO which satisfies your needs more.

    /endrant

    Good points and my pitchfork was in the shed for this post :)
  • AlnilamE
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    I think there is a distinction between bug fixes and balance changes.

    Bug fixes should absolutely be taken care of in incremental patches as soon as possible. I mean, if it's not working as intended, fix it.

    Balance changes on the other hand can be a bit more delicate and what sounds like a great idea in a forum post to balance a skill/class and make it comparable to others may not actually work that well in practice, so I'm ok with them bunching them up with DLC updates. They are not part of the DLC per se, but the DLCs come with major patches, and I think having balance changes in major patches makes sense.
    The Moot Councillor
  • Resipsa131
    Resipsa131
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    sAnn92 wrote: »
    Agreed, a balance patch at least every month would be healthier.

    I think it costs a lot of money to do patches

  • Animal_Mother
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    ZOS - DLC sells subs. Patches don't. You'll have your Thieves Guild and like it.
  • WalkingLegacy
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    Resipsa131 wrote: »

    I think it costs a lot of money to do patches

    Why would you think that?
  • WalkingLegacy
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    ZOS - DLC sells subs. Patches don't. You'll have your Thieves Guild and like it.

    A great, squared away game brings more players, and more players bring more income.
  • istateres
    istateres
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    I believe users are the testers, so most changes will only be rolled out with a DLC because that is the only time we the users test changes on the PTS.

    Time and again we see "simple" changes either not work or cause other problems. I believe their approach is not unreasonable based on historical problems and performance. That does not mean I like it.

    I would suggest that they paper trial balancing and class changes BEFORE dropping them to the PTS. By this I mean, communicating to the users what they are thinking of doing to get our feedback BEFORE HAND.
  • WalkingLegacy
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    istateres wrote: »
    I believe users are the testers, so most changes will only be rolled out with a DLC because that is the only time we the users test changes on the PTS.

    Time and again we see "simple" changes either not work or cause other problems. I believe their approach is not unreasonable based on historical problems and performance. That does not mean I like it.

    I would suggest that they paper trial balancing and class changes BEFORE dropping them to the PTS. By this I mean, communicating to the users what they are thinking of doing to get our feedback BEFORE HAND.

    They would have to evolve their PTS structure. They have a lot of things they are doing internally based on how Wrobel talks on the ESO lives...and that doesn't do anything for anyone. We have seen how the devs play their own game, and there is no way to put this nicely, but they're not very good.

    You throw it on the PTS, watch us break it, and fix it, turn around and patch again until it looks good. Push it live.

    This does not take 3-4 months or 8-24 months to do.
  • sadownik
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    Turelus wrote: »
    He also said exactly why they're large releases and not small patches.

    Because they go through extensive debate/testing both by ZOS and us before they go live. That wouldn't be as thorough is they were in the incremental patches.

    You are kidding right? I mean if they would be less thorough than now... i dont know they would have to break something on purpose and release it?
  • Lysette
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    Turelus wrote: »
    He also said exactly why they're large releases and not small patches.

    Because they go through extensive debate/testing both by ZOS and us before they go live. That wouldn't be as thorough is they were in the incremental patches.

    Well, CCP, who run EVE online do that as well very carefully and there is even a board of elected players who work together with the Devs - this is ok for bigger changes, which have to be done with care and have a longer development cycle (as in weeks) - but bug fixes have to be done a lot quicker and are done by CCP in a very responsive way - this makes us players feel as if they care and they actually do - I do not have the same feeling with ZOS, otherwise simple bugs would be fixed within days and medium ones within a week. But of course, if a company does not care about a quality product, nothing will help.
    Edited by Lysette on February 17, 2016 4:37PM
  • Turelus
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    Lysette wrote: »

    Well, CCP, who run EVE online do that as well very carefully and there is even a board of elected players who work together with the Devs - this is ok for bigger changes, which have to be done with care and have a longer development cycle (as in weeks) - but bug fixes have to be done a lot quicker and are done by CCP in a very responsive way - this makes us players feel as if they care and they actually do - I do not have the same feeling with ZOS, otherwise simple bugs would be fixed within days and medium ones within a week. But of course, if a company does not care about a quality product, nothing will help.

    The CSM have to my knowledge never been effective in stopping bad changes, nor been involved in balance changes.

    Take the nerf to nullsec bounties and the "extra cash maker" structure, or the recent SP injectors where most CSM members said they were horrible ideas but CCP rolled them out any way.

    I fully agree CCP has better communication and speed on issues, however they also have much bigger teams and a different development/company structure to my understanding. CCP reports to CCP, ZOS reports to Zenimax.
    Again it took CCP a long time to reach where they are now, and only after the slap in the face which was the Incarna/Monocle debatable.

    EVE Online also benefits from daily downtimes, meaning they're able to release a patch every day without additional downtimes, if ZOS were to release a patch more than once a week people would scream bloody murder (as we see any time a server restart/emergency patch is released).

    Don't get me wrong here, I would LOVE to see ZOS work the same way as CCP however I feel they're far too different as companies and developers. Still, ZOS have listened to some of the feedback offered from us about how CCP have successfully done thing, for example the lists of changes threads we now see for expansions testing.

    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • Zyle
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    I agree changes need to happen in a reasonable time period. Only problem is we seem to be dealing with this kind of ZOS mentality:

    61796810.jpg

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  • WalkingLegacy
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    Turelus wrote: »

    The CSM have to my knowledge never been effective in stopping bad changes, nor been involved in balance changes.

    Take the nerf to nullsec bounties and the "extra cash maker" structure, or the recent SP injectors where most CSM members said they were horrible ideas but CCP rolled them out any way.

    I fully agree CCP has better communication and speed on issues, however they also have much bigger teams and a different development/company structure to my understanding. CCP reports to CCP, ZOS reports to Zenimax.
    Again it took CCP a long time to reach where they are now, and only after the slap in the face which was the Incarna/Monocle debatable.

    EVE Online also benefits from daily downtimes, meaning they're able to release a patch every day without additional downtimes, if ZOS were to release a patch more than once a week people would scream bloody murder (as we see any time a server restart/emergency patch is released).

    Don't get me wrong here, I would LOVE to see ZOS work the same way as CCP however I feel they're far too different as companies and developers. Still, ZOS have listened to some of the feedback offered from us about how CCP have successfully done thing, for example the lists of changes threads we now see for expansions testing.

    Yes but releasing a new game, next gen if you will, with the mentality of yesteryears then you're only hurting your game.

    There are other MMOs other than EVE where hotfixes and back end client fixes are pushed without any down time or player side patches. (I'm not saying they should do this to fix the current issues - just an example of what is possible)


    Stacking up fixes and waiting 3-4 months or more than 12 months in ZOS case, is not acceptable for a healthy MMO.

    I'm not making excuses for mediocrity to succeed. I'm asking the team to look at this problem and fix it.
  • Resipsa131
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    Why would you think that?

    To patch a game on console, ZOS has to pay a lump sum of money to PlayStation and Xbox. By consolidating they save money.
  • cote-bmsb16_ESO
    cote-bmsb16_ESO
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    Why cant we just get fed small patches, let us chew on it, test it out.. Instead of cramming huge patches down our throats, and making us wait for DLC updates..
  • gw2only1b14_ESO
    gw2only1b14_ESO
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    Sharkano wrote: »
    Lol, in this chain the there is the following quote used about ZOS fixes: "they go through extensive debate/testing both by ZOS and us before they go live." That ZOS debate/testing process consists of:

    "Eric, they are yelling about all the bugs they found on the PTS again."

    "Whiners. Just tell 'em we'll be on it in an upcoming patch, Gina, but don't say which one. Then pass me the pizza, babe."

    Actually fits more in line with:
    "Now you have a million game designers, a million arm chair developers, a million CEOs [telling us what to do],"



    to those not aware of other mmos woes:

    http://www.gamespot.com/articles/star-citizen-creator-wishes-hed-explained-games-de/1100-6434856/
  • WalkingLegacy
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    Actually fits more in line with:
    "Now you have a million game designers, a million arm chair developers, a million CEOs [telling us what to do],"



    to those not aware of other mmos woes:

    http://www.gamespot.com/articles/star-citizen-creator-wishes-hed-explained-games-de/1100-6434856/

    The vast difference is Star Citizen is still in Alpha!!! ESO is live...

    And Cloud Emporium, a brand new Dev team, is quick to patch and fix bugs now that they understand their own back end tech.

    Plus, they have weekly 'wtf is going' updates. They have a great one on one with their community.

  • gw2only1b14_ESO
    gw2only1b14_ESO
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    The vast difference is Star Citizen is still in Alpha!!! ESO is live...

    And Cloud Emporium, a brand new Dev team, is quick to patch and fix bugs now that they understand their own back end tech.

    Plus, they have weekly 'wtf is going' updates. They have a great one on one with their community.

    Kinda why it was posted....
  • WalkingLegacy
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    Kinda why it was posted....

    Agreed, just giving my thoughts since I bought into Star Citizen back in 2012 or 2013...whenever it was on kickstarter.
  • MikeB
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    Um.... You do know it takes more than a day or week to rebalance and program a entire MMORPG game right? So 2 months or 3 months for balancing and game changes in a MMORPG is pretty common.

    U do know other companies do bug fixes and updates every month and some weekly if it's a huge bug or imbalances.
  • J2JMC
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    You're assuming and trying to persuade us that their incremental patches are thorough, when they aren't.

    There's taking time, and taking too much time. It is starting to become a trend on the experience of their QA team (if they even have one) and the skills and experience of Wrobel's team. The point of the thread is that bug fixes (broken skills, quests, animations, items, etc etc) balance changes (such as two similar skills but one is more favorable over the other or broken skills like Templar Charge) are NOT DLC contents.

    Patch notes example on what class nerfs/buffs/fixes should look like:
    1462198242985166989.png


    Blizzard is starting a good trend with Developer comments on why they do something. This is something that other companies should mimic. I realize this a double edged sword though and listening to Wrobel's reasoning may cause a deep desire of head to keyboard smashing.

    League has been doing this for awhile and of course it causes negative feedback from people who don't agree with the change but it allows for understanding and communication. If people disagree with a change, but don't know why it was implemented, they can't make sound arguments as to why the change was wrong or right. When devs actually explain their position, people can more effectively counter or accept the develop position. I suspect tESO don't want discussion from anyone except the secret guild meetings they hold with PC players.

    As far as the actual topic of the post goes, I agree bugs need to be addressed significantly faster. BALANCE(balance does not equal bug) changes on the other hand should not happening left and right. Ideally, the game wouldn't need balance changes if it was done right the first time but that's obviously not possible. Balance changes should be tentative because the smallest tweak in numbers can have a huge negative impact. However, issues that are clearly not intended(bugs) need to be acknowledged and removed ASAP.
    Knee Jerk, L2P, Obtuse, Casual, Entitled, All The Best, unnecessary mention of CoD

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  • WalkingLegacy
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    J2JMC wrote: »

    League has been doing this for awhile and of course it causes negative feedback from people who don't agree with the change but it allows for understanding and communication. If people disagree with a change, but don't know why it was implemented, they can't make sound arguments as to why the change was wrong or right. When devs actually explain their position, people can more effectively counter or accept the develop position. I suspect tESO don't want discussion from anyone except the secret guild meetings they hold with PC players.

    As far as the actual topic of the post goes, I agree bugs need to be addressed significantly faster. BALANCE(balance does not equal bug) changes on the other hand should not happening left and right. Ideally, the game wouldn't need balance changes if it was done right the first time but that's obviously not possible. Balance changes should be tentative because the smallest tweak in numbers can have a huge negative impact. However, issues that are clearly not intended(bugs) need to be acknowledged and removed ASAP.

    I agree with class balance and class changes, I don't mean for them to just throw those to live. I edited my OP to reflect this.

    But to have to wait to see these changes for DLC patches is absurd.
  • AshTal
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    Its not just that the balance fixes come out so rarely that's annoying. Its when they do they throw down 200 of them at once. They take an ability that is a bit too power down grade that, then up grade a lot of others, and then completely change the mechanics and wonder why the slightly over powered ability is now worthless or 10 times worse than it was before.

    Balance issues should be rolled out a small number at a time and see how they effect things, not 100's at once and the we have to wait months when they got their number wrong and its even more unbalanced.
  • Lysette
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    Yes but releasing a new game, next gen if you will, with the mentality of yesteryears then you're only hurting your game.

    There are other MMOs other than EVE where hotfixes and back end client fixes are pushed without any down time or player side patches. (I'm not saying they should do this to fix the current issues - just an example of what is possible)


    Stacking up fixes and waiting 3-4 months or more than 12 months in ZOS case, is not acceptable for a healthy MMO.

    I'm not making excuses for mediocrity to succeed. I'm asking the team to look at this problem and fix it.

    Well "downtime" in EVE is basically - shutting down the server and starting them again - most of the time it takes like 8-10 minutes and they are back up again. It is sheduled for 30 minutes, but it does rarely take that long. So an EVE downtime is not the same experience as an ESO downtime - in EVE you go and make a sandwich and when you are back, downtime is over.
    Edited by Lysette on February 19, 2016 10:18PM
  • Lysette
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    Turelus wrote: »

    The CSM have to my knowledge never been effective in stopping bad changes, nor been involved in balance changes.

    Take the nerf to nullsec bounties and the "extra cash maker" structure, or the recent SP injectors where most CSM members said they were horrible ideas but CCP rolled them out any way.

    I fully agree CCP has better communication and speed on issues, however they also have much bigger teams and a different development/company structure to my understanding. CCP reports to CCP, ZOS reports to Zenimax.
    Again it took CCP a long time to reach where they are now, and only after the slap in the face which was the Incarna/Monocle debatable.

    EVE Online also benefits from daily downtimes, meaning they're able to release a patch every day without additional downtimes, if ZOS were to release a patch more than once a week people would scream bloody murder (as we see any time a server restart/emergency patch is released).

    Don't get me wrong here, I would LOVE to see ZOS work the same way as CCP however I feel they're far too different as companies and developers. Still, ZOS have listened to some of the feedback offered from us about how CCP have successfully done thing, for example the lists of changes threads we now see for expansions testing.

    I appreciate the changes CCP has done in the last 2 years - those were major changes, which helped to get the stall situation in nullsec fixed - to me these are amazing changes, but of course a lot are complaining - because they belong to big alliances and the dominance of those alliances got a decent nerf, so clearly they will complain, but that does not make it a bad change - it is just not good for them, but good for the game overall.

    Edit: And yeah, I have still hope that ZOS might understand that it is unprofessional to let bugs in the game for such a long time - seriously - months or even years - that is just unacceptable and not any professional.
    Edited by Lysette on February 19, 2016 10:36PM
  • WalkingLegacy
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    What's with letting exploits exist for so long too?
  • magnusthorek
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    The main problem, IMHO, is that ZOS don't seem to play their own game or then their "official" Beta Testers are not doing a very good job or don't care about the unbalancing of classes.

    Also, although every product any company creates aims profit, ZOS seems to be more concerned about their own gains rather than attend their customers.

    PvP players complain about extreme lag in Cyrodiil. ZOS answers that the major issue is with players spamming AoE abilities at same time and they can't fix all of this issue in their controlled environment. I don't honestly believe it!

    We had huge loading screens for months and the company's "engineers" didn't have a clue of what could be the cause. If their testing team were capable enough (or at least played the other titles, since it's a recurring issue) they would notice that long loading screens were happening after several quests being completed. They said it was fixed, but recently the problem is back and worse, even for fresh started characters (I tested myself).

    All games and applications I'm involved with have a x64 architecture, required or not. Hell... Skyrim's players asked for one years ago.

    The company IS aware (sidenote: assuming ZOS and Bethesda are the same) and only now, many more years later we'll have it in ESO.

    In this meanwhile TONS of, IMHO again, useless different pets, costumes and items that make the first weeks of the game much easier than needed (gems and potions) -OR- that takes away all the purpose of hard work (motifs) are available in Crown Store.

    OK, without those items the company could not maintain themselves, but it's more and more stuff I don't want to see in zone that only lags my end (again, proved, today I had my first barely playable time in Wrothgar due huge FPS drop that never happened before). The same in trials...

    Not to mention latency that's not only high for those in the southern part of the globe but also because goes higher for no reason (sometimes even if we're standing still alone in an island)

    And last but not least, an inefficient help desk and the lack of transparency. I stopped reporting bugs in-game (/bug) because all I've created so far are still opened (mostly cosmetic issues) and in my Account Overview, impossible to understand (what I write in report's body goes to the subject, chopped) and those I create manually, relating something that really affects me (in small scale though) not resolved yet too.

    We debate things here and there and sometimes we need a touch from the company with small details more accurate and they completely abstain themselves. I'm not saying that an "engineer" should come here and say technical stuff (although it would nice for some) but just don't hide everything
    Edited by magnusthorek on February 23, 2016 9:01PM
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  • themdogesbite
    themdogesbite
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    Turelus wrote: »
    The thing is everyone wants the Developers to listen to them, they want communication and explanations.
    However the moment one says something like "one idea was AP caps" the community turns into a pitch fork and torch wielding mob throwing insults and rude comments out.

    The community has also demanded developers lose their jobs because they're "incompetent" many times. If you want the developers to actually listen to you and respect you start acting like someone (or a community) which deserves that respect. Additionally your view and the views of these forums are still only a fraction of this games player base, maybe we're the more vocal and invested members but that doesn't mean we have all the information required to understand what's happening.

    Simply enough start looking at making constructive threads and give feedback and information in a way which developers like Wrobel can come and look at it, see what you're talking about and walk away without filtering through all the hyperbol and rage without actual factual evidence to back it up.

    There is a link in my signature to a post I made early on in ESO's release. It's taken from the EVE Online forums and is a breakdown from a developer about what makes a post useful to him. If you really want to provide feedback which get looked at and listened to read that and try to post that way.

    Lastly, just because they don't go with your idea doesn't mean they're not listening, end of the day this is still their game and they can make the choices they want. If you're really not happy with that go and find another MMO which satisfies your needs more.

    /endrant

    Yes i agree, but at a certain point its a bit to obvious that we are getting more or less ignored. 81+ pages of templar feedback and it took 75 pages before there was a proper developer response basically saing "wait for the next DLC".. People are getting really really frustrated with how things are going right now, upset comments and threads are to be expected at this point.
    :]
  • Inarre
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    Can you inagine if class balance changes were pushed out at rabdom every couple of days?

    How would you ever track that? Things would be effed up my friend.

    I agree 5 months is a bit extreme but i do understand there does need to be a period of testing to gather data and to ensure youre not tipping to the opposite end of the scale. Pushing out hotfixes for game balance issues every week would be chaos.

    Skill fixes though, i can definitely get behind.
    Edited by Inarre on March 8, 2016 3:03PM
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