Is the Access Code email system working?

Blackhorne

Tried to log into ESO today. Got the "not authorized" message even though this is the only machine I use. Checked my e-mail for the access code: nothing.
Went to the account page. Got the "new device or browser" message even though this is the only machine and browser I use. Checked my e-mail for the access code: nothing.

Went to the support page. Can't file a support request without logging in. Can't log in if the Access Code e-mail system isn't working.

And, before you ask, it's not a spam filter -- I have my e-mail set to show all messages, including spam.

pssyfngr3

Good luck resolving that issue.

An ESO support tech told me all I needed was verification that I owned the account and then they would change my email address, because the recommended fixes did not work for me. Now a week has passed and my issue is still not resolved. Instead I was directed to different techs who gave me computer generated responses and then promised my issue would be sent to their advanced team. Four days later and still no response. I am frustrated, but glad I canceled my subscription months ago. ESO Support is terrible now.

As for filing a ticket, I used the compromised account option because the other two options did not generate a response from ESO.

Blackhorne

@pssyfngr3 , thanks for that.
I'll give ZOS employees 24 hours to respond, then escalate the issue.