so about 2 days ago I ran White Gold Tower with a pug group. It took a decent amount of time to complete due to the fact that a few of us were first timers. We finally get to the final boss, get her down to about 10% and my client crashes to a ESO crash report. I quickly sign back in and when I do I'm outside the throne room. So I start making my way back to loot the boss, I enter the throne room and go to the side door and the open option is greyed out. can't get back in no matter what you do.
We spent about an hour and a half running the dungeon and now i can't get back in to get the fruits of our labor. So i decide to put in a ticket asking for help as in previous games a moderator will IM you within 10 or 20 mins. So I wait....and wait.....and wait....nothing. So I leave the instance and think maybe they are just busy and will get back to me later. Just a few mins ago I receive this email....
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
i am in the gold tower and wasnt able to loot the boss. now i cant get back to her. i need
Response By Email (Kenzie) (09/08/2015 03:40 PM)
Greetings,
Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.
Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.
Additionally, other great resources for in-game mechanics can be found via our forums: http://forums.elderscrollsonline.com/en
There are also many wonderful community wikis:
http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/
Please note, we have also recently released a new patch for PC/Mac including our first DLC game pack: Imperial City! Review the patch notes for all of the recent changes here: http://www.elderscrollsonline.com/en-us/news/category/patch-notes
Best Regards,
The Elder Scrolls Online: Tamriel Unlimited Team
WTF does this have to do with anything.
And its not just this time. I've had multiple issues with the game in the past and received only generic responses. Or I've created forum posts for issues and the only help I get is from some moderator deleting posts or telling us to we have violated the code of conduct in some way. (obviously they make up any excuse they can to remove a post that shows the many many many negatives this game has.) And this has happened a lot. But this...this is def the straw that broke the camels back. why on earth would you design a dungeon where you can't get back in for this very reason?
lag, exploits, awful design decisions, disconnects, load screens, unable to log in, falling through the floor to my death, and now this...been playing since beta with hopes that all of this will change but I see now it never will.
I just wanted to rant a little bit and say, ZOS you have finally convinced me beyond all doubt that you will never improve, you have absolutely no idea what your doing and you simply don't care. You will never get another dollar from me again. ever.
Edited by Vatter on September 9, 2015 3:17AM