Stuttering graphics since update

milesrodneymcneely2_ESO · September 2015

So, on a related note: will this game ever support DirectX 12?

I just installed Windows 10 on my machine and haven't noticed much difference.

I'm running an i5-3750K (4 cores @3.4 GHz) with a GeForce GTX770 and I'm wondering if it's possible to keep my FPS at 60 in heavily populated areas. I can normally get 70 FPS in the open world, but I drop to 35-40 in cities.

And how does ESO work with resect to processor usage? Is there a way to force the game to draw on more resources?

I apologize if these questions are elementary. I genuinely know next to nothing about tweaking software.

Thanks in advance!

tino.antoninieb17_ESO · September 2015

First day after dlc launch i had huge problems. Basically had fps swings from 80 - 2 fps. Had graphic stuttering as well.
Since then i turned off most of my addons and was switching on one by one and finally i found my self in good spot without minimap and all addons with combat text. I have changed usersettings file as well. Now my combat is fluid ( fps in fights like new dungeons , trials and pvp is on low end 30 fps + ) , dont have stuttering ) . My computer is really low end. Basically it means that in most cases your rig is not reason why u have problems .

Rohaus · September 2015

I too have been experiencing this stuttering issue. Also, I have tried many of the steps prescribed within this post and nothing has truly resolved the stuttering issues.

So, now, when the stuttering kicks in... I /reloadui and problem goes away. I have to do this every 20 to 30 minutes.

The stuttering reminds me of the days I used to play games with SLI and CrossFire. Microstutter drove me away from SLI and Crossfire.

This stuttering issue is brand new for me. I have been playing ESO since it was released and even before that in beta and never experienced this stuttering until IC was released.

Hopefully a fix is in the works but I suppose that will be dependent on whether ZOS can identify the cause of this issue.

My system is the following:

i7-4770K
Asus Maximus Hero VI Z87
32GB DDR3 memory
512GB SSD
GeForce HoF 780 videocard
Windows 10 Pro 64 bit

Rohaus · September 2015

After yesterdays patch, I played for a few hours. I still had to do a /reloadui but only once during that session. Keep in mind, I just did PvE last night as compared to actually doing IC. IC and Cyrodiil are the zones where I have experienced the most of this stuttering issue.

I hope to do some hardcore PvPing this weekend so we shall see.

Peace be with you,

Rohaus

Seravi · September 2015

I tried the "fix" from CS about removing the folder, etc. Didn't work for me. I don't use addons, never have. Sent all of my info back to CS in the ticket. Hopefully they will find the problem and fix it soon.

wackattacka · September 2015

I have the same experience as Rohaus. In PVP (Cyrodiil or IC),;after playing for a couple of hours the game starts to stutter. The FPS indicator does not drop (stays around 30-40 in heavy combat even), but the stuttering is noticeable, whether or not I'm around other players. If I /reloadui the stuttering goes away for a couple hours. This happens on multiple Windows 10 machines, with and without add-ons.

nyrkkipaula · September 2015

Reloadui fixes the stuttering for me as well but after a while it comes back. I've also noticed that each time I swap weapons the game stutters a bit. First it isn't that noticeable, but after 15-30min, depending what I'm doing, weapon swapping causes huge frame skips while fps stays constant.

newtinmpls · September 2015

Hookgrin wrote: »

Not sure if this is what you all are experiencing... I get a brief pause every second or so. Was also experiencing it on PTS, assumed it was the messed up add-ons. But now on Live running updated add-ons it is still happening.

It starts out subtle, if I run in a straight line it stands out more.

This is exactly what is happening to me. Addons, out of date or none makes absolutely no difference. EU or NA makes no difference. Haven't tried PTS.

Gilvoth · September 2015

ZOS_MollyH wrote: »

Thanks for all of the data regarding the FPS drops and stutters! If you are experiencing issues that aren't resolved with normal troubleshooting steps, please be sure to contact our support team at https://help.elderscrollsonline.com for a one-on-one agent to assist you and your system directly.

One thing that has helped resolve some of the stuttering and FPS drops is to delete the ShaderCache.cooked file located in Documents/Elder Scrolls Online/Live (or Live EU)

Thank you again

thank you again for this comment and good idea about the ShaderCache, i just want to book mark this so i can remember.

snakekill · September 2015

25/09/2015. Please fix it.

newtinmpls · September 2015

Still happening

Rexlupis · September 2015

No patch this coming week and this issue is still very apparent.

Monitoring my system, I see that one core of my CPU is almost always at 100% load playing the game while my actual CPU utilization is =>20%. This would be an explanation for the stutter most are experiencing; because of the 32 bit architecture of ESO's client, it can only utilize one logical core. This core is being pushed to its maximum capacity, and since it can not utilize any other cores, all processes must be done procedurally by this core rather than in parallel by a different core. Hence, the client is waiting for the core to finish one procedure before it performs the next, causing the frame-drops and stutter.

My GPU never reaches above 70% utilization while playing in most scenarios (large amounts of AoE in 12 man trials sometimes push it to 90%) but stuttering and sudden drops in frame-rate are still present. The obvious bottle-neck is the CPU, which is only being bottle-necked because of the 32 bit client not being able to utilize 80% of my processor's capabilities since it can only use one core.

I've been a proponent of a 64 bit client since the beta. If this is indeed causing the issue, as it certainly seems to be, then a 64 bit client is no longer a want, but a need.

snakekill · September 2015

Its not there server, its every ones pc.

Skorol007 · September 2015

Still happening to me too... never had this kind of issue before IC update. I used to be able to play in ultra. Now i have to play in medium to avoid constant crashes. I can now play without crashes but after 10/15 mins my fps drops to less than 5. I then have to reloadui to fix the issue for 5/10 minutes.

i5 2500k oc to 4.5ghz
gtx 970
8gb of ram

Skorol007 · October 2015

Can we get some feedback from Zos on this issue?
Thanks

RinaldoGandolphi · October 2015

Honestly, I have come to the conclusion that its just poor game code/optimization. The majority of the CPU work on ESO is being done on 1 core and the majority of the game work is being done on a single thread. It will use a few other cores/threads, but 90% of everything is being done on 1 thread and this is the root of the issue.

AMD and Intel made CPU's with more cores...well..so they could be used obviously! Intel is 10-12% better in single core, but that don't matter when it only equals 1-2 FPS.

An example of a well optimized game is Ryse Son of Rome by Crytek....it will use all 8 of my cores of my CPU at 70-80% utilization and will peg my Crossfire GPU's at 95-97% and i can maintain 52-60 FPS @ 1440p resolution at max settings. Ryse is the new Crysis 3 and its the most demanding and GPU and CPU taxing game on the market. The fact that a similar powered system is lucky to hold 35-40 FPS in ESO plagued with constant stutters is just poor optimization plain and simple.

Its doubtful this is really ever fixed anytime soon. They will probably fix the stutters eventually, but don't expect it to utilize all those CPU cores AMD and Intel obviously want used, not anytime soon anyways...

if you want more FPS...i suggest you overclock, go on Newegg and buy yourself a decent CPU cooler....

The console version of the game already uses multipe cores, but i don't expect us PC users to get that anytime soon...the fact a patehtic 1.6 GHz cpu with 8 cores on the consoles runs this game better then an i5-4690k is all you need to know...consoles have a multi-threaded game executable AFAIK it appears ZOS has no interest in giving us PC gamers the same.

Skorol007 · October 2015

"

RinaldoGandolphi wrote: »

if you want more FPS...i suggest you overclock, go on Newegg and buy yourself a decent CPU cooler....

I already overclocked my i5 from 3.30ghz to 4.5ghz and guess what? no improvement in ESO whatsoever while i noticed improvements in other games I play.

Although i have a really good PC and nice GC (gtx 970), I am running with about 40FPS on medium settings with shadows off...

I can play recent games on ultra with over 60 fps...

I completely agree with Rinaldo, I don't see ZOS fixing this anytime soon

snakekill · October 2015

still going on.

SapphireThunder · October 2015

At this rate, the only players in ESO will be the console players. PC will die off completely due to poor performance.

Oddball666 · October 2015

After trying so many things - I finally gave up and submitted a ticket. This is the answer I got (which opens up a whole new ball game as I have no idea how to change the settings) .......

It looks like your system is having a hard time communicating with the game server. I would like for you to ensure that you have the proper port ranges open for your network. You will need to open the following ports for ESOTU itself:
• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 24300 through 24331
• TCP Port 80
• TCP Port 433
If you have any questions or concerns about opening these ports, please get in contact with your Internet Service Provider for advice and assistance.

Theonly_Brian · October 2015

Oddball666 wrote: »

After trying so many things - I finally gave up and submitted a ticket. This is the answer I got (which opens up a whole new ball game as I have no idea how to change the settings) .......

It looks like your system is having a hard time communicating with the game server. I would like for you to ensure that you have the proper port ranges open for your network. You will need to open the following ports for ESOTU itself:
• TCP / UDP Ports 24100 through 24131
• TCP / UDP Ports 24500 through 24507
• TCP / UDP Ports 24300 through 24331
• TCP Port 80
• TCP Port 433
If you have any questions or concerns about opening these ports, please get in contact with your Internet Service Provider for advice and assistance.

Done all that makes no difference whatsoever