[Solved] Connection Issues

Belthor_Moonblood

I am still experiencing this issue sometimes.

Danny231

It does this some times on the EU severs sometimes, it's not just NA.

bmb0815

ZOS_JessicaFolsom wrote: »

Hi folks,

We're interested in knowing if anyone is still experiencing this issue after this morning's maintenance on the Xbox One megaservers. If you are, please let us know?

Thanks!

Yes the issue is still happening as of earlier today was actually acting better for the first time since launch last night about an hour or two before the maintenance. Today the login was fast but within 30 minutes I was kicked out of the server. Logged in again same thing login was fast kicked out of server within 30 minutes. Logged in again, fast but was kicked out within 10 to 15 minutes then tried to login again but kept kicking me from queue and was taking too long so I gave up. Was between 12 and 2 pm. Xbox One NA server.

Ulaidian

I have no idea why, but at about 2200hrs BST the game rebooted right out, and I haven't been able to get as far as selecting my character since!
XB1 Euro Server.

bmb0815

Tried again and am now constantly getting kicked from queue with "server conection timed out please try again" message or something similar as well as longer load times overall. The 3 times I made it into the game, before I got frustrated and gave up, I was kicked out of the server within 10-15 minutes while walking around in Stonefall or whatever the first city out of the wailing prison is called. Xbox One NA server.

critter17

I get kicked off both servers after 5 to 20 mins my internet connection is fine everything else is working it lets me log right back in with no problem but kicks me off 5 to 20 mins later shows me that damn message again

ramtin90

ZOS_JessicaFolsom wrote: »

Hi folks,

We're interested in knowing if anyone is still experiencing this issue after this morning's maintenance on the Xbox One megaservers. If you are, please let us know?

Thanks!

im still getting "unable to connect to servers" erroe 318 and game crashes. and today has been much more frequent then i the past days-

Turv3y

I keep getting unusually long load times for the past 2 days

C0dyburr

Still getting kicked from the server over and over again!

ChrisM41

Im still having problems. I keep getting getting the message "disconnected from game server connection has timed out" or something similar.
Xbox one
NA
Yes
Yes but the game was very laggy
I select the Server then it times out.

Belthor_Moonblood

Same here; it's still a big issue with me. I hope they are at least trying to figure it out.

C0dyburr

It seems like on my original character (lvl 26 Khajiit Nightblade) it's happening over and over but I switched to a new character I made a dark Dragon Knight lvl 10 and I played on him for like 4 hours straight no disconnect.

C0dyburr

C0dyburr wrote: »

It seems like on my original character (lvl 26 Khajiit Nightblade) it's happening over and over but I switched to a new character I made a dark Dragon Knight lvl 10 and I played on him for like 4 hours straight no disconnect.

Dark elf DK*

bmb0815

Still getting kicked.

swag85

I keep getting error 301 (3:1:620:10051) unable to connect to server what do I do

ZombieTech

For awhile my connection wasn't too bad and typically great (for the past week or so when I first started playing the game, up until today), but today I can't log in and stay in. Longest I've been in is for 5 minutes, out of an attempted 20+ times to connect to the game. Longest times before that were perhaps in one to two minute spurts.

If it's not being dropped, I'm often times getting odd errors while logging in right after entering my password, or loading the game from character-select and then getting dropped, etc.

Even though I'm connecting via WiFi (running a hardline to this part of the house would be tricky and need a lot of cabling), I've run numerous speed-tests and have solid down/up speeds, reset both my cable-modem and router, checked for any firewall discrepancies or anything else (though, nothing's changed since yesterday) great latency, can web-browse, watch videos, even play other games fine. Just can't seem to get on and stay on ESO.

EDIT: Whoops, just noticed this is the Xbox One Tech-Support, I'm using PC. Found this thread by means of forum-search, as I wanted to see if anybody else is having issues. So whatever's going on, it seems to be effecting PC players as well.

bmb0815

ZombieTech wrote: »

For awhile my connection wasn't too bad and typically great (for the past week or so when I first started playing the game, up until today), but today I can't log in and stay in. Longest I've been in is for 5 minutes, out of an attempted 20+ times to connect to the game. Longest times before that were perhaps in one to two minute spurts.

If it's not being dropped, I'm often times getting odd errors while logging in right after entering my password, or loading the game from character-select and then getting dropped, etc.

Even though I'm connecting via WiFi (running a hardline to this part of the house would be tricky and need a lot of cabling), I've run numerous speed-tests and have solid down/up speeds, reset both my cable-modem and router, checked for any firewall discrepancies or anything else (though, nothing's changed since yesterday) great latency, can web-browse, watch videos, even play other games fine. Just can't seem to get on and stay on ESO.

EDIT: Whoops, just noticed this is the Xbox One Tech-Support, I'm using PC. Found this thread by means of forum-search, as I wanted to see if anybody else is having issues. So whatever's going on, it seems to be effecting PC players as well.

Yeah it seems to be effecting everyone on every platform yet still no fix or even saying they are working on one.

C0dyburr

I hope this maintenance on the 23rd is a fix because this is getting rediculous. I can't even do a dungeon!

Belthor_Moonblood

I can't PvP either which is like half the game.

roh_86

I've been in a loading screen for half an hour...

devail

Why does it keep kicking me off every ten minutes

devail

Email from ESO support direct


Thank you for contacting The Elder Scrolls Online Tamriel Unlimited Team. I am very sorry that you are experiencing these issues with the game.

This issue is usually caused by the Xbox onboard cache becoming filled with information that it no longer needs. You should clear the Xbox cache files out from the system. The full instructions are located here: http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/clear-system-cache.

The quick instructions are as follows:

1) Press the Guide button on your controller
2) Go to Settings
3) Select System Settings
4) Select Storage or Memory
5) Highlight the storage device and press 'Y' on the controller (you can select any storage device)
6) Select Clear System Cache
7) When prompted to confirm storage device maintenance, select Yes

I hope these steps help, if not please let us know and we will be happy to further investigate this issue for you.

Have a nice evening!

With warm Regards,
Sarah
The Elder Scrolls Online Tamriel Unlimited Team

Hearn96

Xbox One
NA
No i haven't been able to play a single time.

I bought this game at launch and now nearly two weeks later i still have not been able to play at all. Through countless hours of troubleshooting and switching network settings around and even bringing my system to friends houses to test their connection, i think the cause of my issue could be that i do not have a static IP address. But i don't know for sure so i wanted to ask the forum.

Anybody with a dynamic IP like me been able to play? Any reply would be appreciated. (Especially one from ZOS)

bmb0815

devail wrote: »

Email from ESO support direct


Thank you for contacting The Elder Scrolls Online Tamriel Unlimited Team. I am very sorry that you are experiencing these issues with the game.

This issue is usually caused by the Xbox onboard cache becoming filled with information that it no longer needs. You should clear the Xbox cache files out from the system. The full instructions are located here: http://support.xbox.com/en-US/xbox-360/settings-and-initial-setup/clear-system-cache.

The quick instructions are as follows:

1) Press the Guide button on your controller
2) Go to Settings
3) Select System Settings
4) Select Storage or Memory
5) Highlight the storage device and press 'Y' on the controller (you can select any storage device)
6) Select Clear System Cache
7) When prompted to confirm storage device maintenance, select Yes

I hope these steps help, if not please let us know and we will be happy to further investigate this issue for you.

Have a nice evening!

With warm Regards,
Sarah
The Elder Scrolls Online Tamriel Unlimited Team

I didn't know this was even an XBOX 360 game these people are geniuses if that is what they sent you. They don't even know what platform their fricking game is for.

amca68

I have been having this problem all day

SwynxNL

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

1. XBOX ONE
2. European Server
3. YES
4. NO
5. YES Valid internet connection message at home screen
6. YES, and other character on european server

topede

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

XBOX
EUROPE
YES
YES, on the Noth america server (no on europe)
when i log in to europe server
YES

amca68

1 xbox one 2 Europe 3 yes 4 yes until area transition 5 both 6 yes with new character

Garret

just got home from work to play and cant login

Xbox one

European megaserver

was playing last night

cant play now because I keep getting this error

just started experiencing this today, could play fine up until now

logged onto north America server where I had to make a new character, cancelled out of that because I don't want to make a new character.

Yaden101

This needs to be fixed pronto. It's happening to so many people!