[Solved] Connection Issues

DrunkenSkitzo

After I choose my player to enter the ESO realm I am backed out to the main screen. Once there, the message states: "Unable to connect to game server. Please make sure you have a valid internet connection." Someone please help. I have disconnected my modem three times. I have restarted my Xbox One three times. I have checked my internet connection and everything appears fine. I even called my ISP and they did an analysis for me and claimed everything on their end and my end were fine.

Belthor_Moonblood

Are you running on an Ethernet cord or WiFi?

DrunkenSkitzo

I've tried both.

DrunkenSkitzo

It happens right at "Requesting character load."

Belthor_Moonblood

It's done it to me plenty of times. Yesterday however I was able to play perfectly; I made sure the game was force quit and then I unplugged my Ethernet so the WiFi took over. Then I plugged my Ethernet back in and then started the game up.

DrunkenSkitzo

I do not know what just happened, but now it's working!

hotol71

Haha.. Yes... My ESO play evening yesterday from my mind protocol but the server log's should be quite equal and should show all my logins yesterday.

1) Start to play...
2) Suffered after 15min related to a none shown Quest NPC.. Logoff, close the game, logon again..
3) Suffered after 5min during the try to enter a dungeon... Disconnect and "unable to connect to game server message", going back to the Xbox Menu again.. Close the game and starting it again.
4) After playing again for 20min the whole game crashes.. Great.. Console reboot and waiting...
5) Starting the game again... After 10min. suffering during enter the prophet's hide out.. Disconnect->connect again->suffer during entering the prophet's hide out again. Disconnect..
6) Now for several minutes i always got "unable to connect to the game server" again.
7) Login again an entering the prophet's hide out, playing for round about 10min again.. Suffering related to a not visible quest relevant NPC again, Nice.. Same procedure like mentioned with 2)
9) Unable to connect to server again for a few minutes, starting the game again... Finish the quest and collecting a couple of treasures just for fun for round about 20min, than i want to reconfigure my pad keys (getting Level 15 and weapon change). During the reconfiguration of the pad the game stoped working/freezed for round about 2min and the game crashed again. Nice, idle = stable game. :-)
10) Starting the game again and was able to play for 10min, than during a quest related fight the game freezed again. I was able to move around but nothing happens at all for ~4 minutes (new way of crash for me) and than i got an error that my client was sending out to much messages (WTF?!?). Yes it was a fight with a bunch of enemies (voice chat disabled), if any performed action is a message.. Yes, i got a lot to do at this moment (no chating or voice, just a lot of fighting...).
11) Connecting again... Played for a couple of time (20min or something like this) and the game disconnect's again during entering a dungeon or better the try to enter a dungeon.
12) Being pi**ed and going to bed.

I have no issues with other online games and a very fast 250mb/s connection, the Xbox is connected thru cable and a 1GB Switch. So i really don't believe that the connection issues are related to my network setup. Funny.. I always got the issues from time to time during the last days but yesterday was a pure nightmare. ~3 hours spend= 2h playing and 1h for troubleshooting, reboots and reconnects. My router do not show any issues and during the "forced" breaks other services worked fine for me.

Currently it seams to be more "Error Scrolls Online" and iam looking forward for the game session tonight...

Cheers
Michael

Belthor_Moonblood

Darn, now I'm having my usual disconnect from the server today. I wish they would at least tell is why it's happening.

Superfrogg1

I've spent more time troubleshooting this game than playing it. I feel like I should be getting paid to put up with it.

H2OSagesGamer

this is all i get and its really not comferting if your game was not finished why release it for frik sake

DrunkenSkitzo

I am still receiving the same message for the second consecutive day. ZOS please post an answer to my inquiry.

Gabriel_Froste

I am getting crashes and indefinite loading screens. Why? I do not know, but it might have something to do with data corruption of the game itself... since I had a power outage in the middle of playing a few times... data corruption DATA CORRUPTION!

WABBAJACK! WABBAJACK!

WABBAJACK WABBAJACK WABBAJACK WABBAJACK WABBAJACK!

jmiddleton

I am having the same issue and would greatly appreciate an answer as well.

ZOS_TristanK

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

Belthor_Moonblood

1: Xbox One
2: North American
3: I have been able to play
4: after several attempts after seeing this message I can get back on
5: I get kicked when trying to load in my character and also when I hit a loading screen in game (going to areas which need the loading screen to enter... i.e fastravel and getting into new zones)
6: I don't get on the EU server

So I have been kicked with this message multiple times every day since launch, however, I am still able to play for a little bit if it let's me in the game. The last couple days I have even been able to play for a few hours straight after letting my console connect to WiFi then back to Ethernet before opening the game. This does not completely fix it however because I still experience the disconnect fairly often. When I hit a loading screen it is a 50/50 chance I will actually be able to stay connected to the server. It's not my connection because no other game gives me much trouble.

C0dyburr

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

Xbox
NA
Yes
Yes I am but most times only for like 10-15min or less
kicked from the game with that message
Yes

jmiddleton

1.) Xbox One
2.) NA
3.) Yes and then get the error after playing 10 minutes
4.) Yes after going through the Que
5.) While playing
6.) Yes

I can login, choose my character, play 10 minutes, get the error, and start the process all over again.

Dareloth

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

Xbox 1
North america
Yes, earlier today and yesterday i was playing with no interruptions.
After starting the game again i can, only for a few minutes.
The first time i was kicked i saw it, every other time now it just kicks me fully out of the game back to xb1 start up screen with no explanation.
I changed servers to Eu to check and i was disconnected after a few minutes, same problem. Was able to play but not for long.

Thank you for looking into this.

pyromechanic24

1.) Xbox One
2.) NA
3.) Yes and then get the error after playing 10 minutes
4.) Yes after going through the Que
5.) While playing
6.) haven't tried

this has happened while I'm in a group chat with friends and the xbox group chat is not dropped so i know that the internet is fine. this has also happened several other time by myself.

Belthor_Moonblood

And now I can't even get past the character selection screen; I keep getting the error when trying to load up my character for the last hour or so

H2OSagesGamer

1.) Xbox One
2.) N.A.
3.) Yes and then get the error after playing 10 minutes
4.) Yes after going through the Que
5.) While playing
6.) haven't tried
just getting tired of it...all the people i know IRL are not having this problem and all of them have the same internet connection as i do

sarge10

And here we go again play for 3 minutes and boot

sarge10

About done with this game

sarge10

I can't even express the anger I have right now 5 time. I want my money back!! How do I make this happen?

dueyg99

Xbox one
Na
Getting kicked
Restarted 6 or more times
Invisible npcs
Coming out of doors into water in sky hold and getting stuck in water
As soon as I log in can't move
What the heck is going on
I have had little trouble the past couple days and was starting to believe that these issues were being addressed but after tonight I'm starting to think otherwise.
It is becoming very frustrating to go through all this to play for 5 mins or less.

Belthor_Moonblood

I thought the servers were getting better too, and then today happened.

bmb0815

ZOS_TristanK wrote: »

Thanks for the reports, folks! We wanted to ask a few questions. Those who are seeing "Unable to connect to game server. Please make sure you have a valid internet connection."

1. What platform are you on?
2. What server are you logging into?
3. Have you been able to play before?
4. Were you able to play after seeing this error?
5. Are you getting kicked from the game with this message or seeing it upon your login attempt?
6. Are you able to successfully log in on a different server?

We know this is a lot of information, but we appreciate your assistance!

Xbox One
NA server
Yes but usually only for 30 minutes or less (finally played for 1 - 2 hours nonstop but just got kicked due to maintenance)
Yes but usually after the first 30 minutes or so I 're log in and only get to play for about 5 minutes (except for the last time mentioned above)
Kicked from the game while playing in the open no load screen areas
Haven't tried lately but was unable to get in game on EU server before

Robbie575

hotol71 wrote: »

Haha.. Yes... My ESO play evening yesterday from my mind protocol but the server log's should be quite equal and should show all my logins yesterday.

1) Start to play...
2) Suffered after 15min related to a none shown Quest NPC.. Logoff, close the game, logon again..
3) Suffered after 5min during the try to enter a dungeon... Disconnect and "unable to connect to game server message", going back to the Xbox Menu again.. Close the game and starting it again.
4) After playing again for 20min the whole game crashes.. Great.. Console reboot and waiting...
5) Starting the game again... After 10min. suffering during enter the prophet's hide out.. Disconnect->connect again->suffer during entering the prophet's hide out again. Disconnect..
6) Now for several minutes i always got "unable to connect to the game server" again.
7) Login again an entering the prophet's hide out, playing for round about 10min again.. Suffering related to a not visible quest relevant NPC again, Nice.. Same procedure like mentioned with 2)
9) Unable to connect to server again for a few minutes, starting the game again... Finish the quest and collecting a couple of treasures just for fun for round about 20min, than i want to reconfigure my pad keys (getting Level 15 and weapon change). During the reconfiguration of the pad the game stoped working/freezed for round about 2min and the game crashed again. Nice, idle = stable game. :-)
10) Starting the game again and was able to play for 10min, than during a quest related fight the game freezed again. I was able to move around but nothing happens at all for ~4 minutes (new way of crash for me) and than i got an error that my client was sending out to much messages (WTF?!?). Yes it was a fight with a bunch of enemies (voice chat disabled), if any performed action is a message.. Yes, i got a lot to do at this moment (no chating or voice, just a lot of fighting...).
11) Connecting again... Played for a couple of time (20min or something like this) and the game disconnect's again during entering a dungeon or better the try to enter a dungeon.
12) Being pi**ed and going to bed.

I have no issues with other online games and a very fast 250mb/s connection, the Xbox is connected thru cable and a 1GB Switch. So i really don't believe that the connection issues are related to my network setup. Funny.. I always got the issues from time to time during the last days but yesterday was a pure nightmare. ~3 hours spend= 2h playing and 1h for troubleshooting, reboots and reconnects. My router do not show any issues and during the "forced" breaks other services worked fine for me.

Currently it seams to be more "Error Scrolls Online" and iam looking forward for the game session tonight...

Cheers
Michael

Had this happen to myself as well. It was pretty upsetting. But it stopped. Also, there's nothing here on the forums about their server maintenance that's going on right now. Usually there's a notification banner.

Belthor_Moonblood

Anyone still experiencing this still even after the maintenance?

ZOS_JessicaFolsom

Hi folks,

We're interested in knowing if anyone is still experiencing this issue after this morning's maintenance on the Xbox One megaservers. If you are, please let us know?

Thanks!

jmiddleton

I was able to play for over 3 hours straight with no issues at all. Appreciate the fix!