The Elder Scrolls Online

Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
We are currently investigating issues some players are having on the North American megaservers. We will update as new information becomes available.

Character No Longer Able to Use Wayshrines!

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Nova Sky
Nova Sky
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I've gotten this error twice in a row now. The second one came immediately after I quit out of the game and the launcher, waited 5 minutes, then went back in.

It only occurs when I attempt to use a way shrine, but it sure as heck puts a damper on gameplay. I've attached a screenshot for your perusal, Zeni and other interested folks.

n3mto5x9zkyg.png
"Wheresoever you go, go with all of your heart."
  • KhajitFurTrader
    KhajitFurTrader
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    This error is not specific to the Mac platform, and there's a support knowledge base article on it. It basically states that you should try to repair the game via the Launcher's Game Options dropdown menu (the one with the cogwheel).

    If that doesn't work, it gives somewhat broken instructions on how to try another repair, or rather, re-download of the game client's depot files on the Mac. There is no such folder as stated (User/Applications/Zenimax Online/Launcher.app), and the depot isn't in the Launcher.app folder as well. You'll either want to move

    /Applications/ZeniMax Online/The Elder Scrolls Online/depot (NA MegaServer)

    or

    /Applications/ZeniMax Online/The Elder Scrolls Online EU/depot (EU MegaServer)

    Once you've done this, the Launcher will download the latest game files form the CDN, hopefully fixing any issues that crept up with patching.



    @ZOS_MollyH, could someone please have a look at the FAQ in question and correct it?
    Edited by KhajitFurTrader on May 8, 2015 9:10AM

    Mac 64-bit client FAQ
    Maintenance Announcements - Meldungen zu Wartungsarbeiten
    Patch Notes & Hotfixes - Patchnotizen & Hotfixes
    Known Technical Issues (Mac) - Bekannte technische Probleme und Lösungen (Mac)
    Mac Technical Support - Technischer Kundendienst Mac
  • ZOS_MollyH
    ZOS_MollyH
    mod
    Hey @KhajitFurTrader !

    Thanks for letting us know! Just to clarify, the launcher.app should be located in the User/Applications/Zenimax Online/ folder, and right-click / show package contents should properly open up the location including the depot folder.

    It can also be reached using the alternate instructions you've provided. We'll be happy to take a look to clarify the wording a little further in the FAQ
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Delsskia
    Delsskia
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    ZOS_MollyH wrote: »
    Hey @KhajitFurTrader !

    Thanks for letting us know! Just to clarify, the launcher.app should be located in the User/Applications/Zenimax Online/ folder, and right-click / show package contents should properly open up the location including the depot folder.

    It can also be reached using the alternate instructions you've provided. We'll be happy to take a look to clarify the wording a little further in the FAQ


    The default location for the Zenimax Online folder is not in User/Applications, it's in Applications.

    Also, there is no Depot folder in the Launcher.app contents package, it's in Applications/Zenimax Online/The Elder Scrolls Online.
    NA-PC
    Fantasia
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