Welcome back question

Silverdrake

I was really happy to see the Welcome Back invitation in my email. Thank you. Thought I'd post this in case other recipients have the same questions.

I finished all the downloads and updates. Went to test my login -- expecting to get an error about the account not being active, but otherwise good to go for tomorrow -- and instead was told my login information was incorrect. I reset my password and still got the same thing. I'm guessing that it's because the account isn't really activated until tomorrow.

While I was searching for that information, though, I came across this thread: "My account turned into trial account" Is this the type of account activation that the invited Beta Testers will have for the weekend?

ZOS_GinaBruno

Hey @Silverdrake - have you tried to log into your account page on the website? If you can get in there, you should be fine for tomorrow.

borkyborkborkb14_ESO

Wasn't impressed at all with the beta but thought I'd give it another chance...

The "Welcome Back" email says jack about how to download the f'n game...

It just links to a "blog post" which says jack about how to download the f'n game...

Which then links to this forum which says jack about how to download the f'n game.

Meh... I'll just consider the game still crap and save myself a few hours.

pppontus

Good.

Vedauwoo

I am having issues as well....downloads went fine and have been able to log in to bother the account site and the forums site and have even reset passwords....

But nothing works to login to the game....Every possible pw I enter comes back as incorrect....even clicked the link in the game launcher to "reset my PW" and the PW i just reset to will not work either.....

So far, not too impressive.....

torombolo89_ESO

Vedauwoo wrote: »

I am having issues as well....downloads went fine and have been able to log in to bother the account site and the forums site and have even reset passwords....

But nothing works to login to the game....Every possible pw I enter comes back as incorrect....even clicked the link in the game launcher to "reset my PW" and the PW i just reset to will not work either.....

So far, not too impressive.....

I am having the same issue.... took me 2 Days to download the client on my Mexican 3 MBS speed.... and im greeted with this....

ZOS_GinaBruno

@Vedauwoo and @torombolo89_ESO, can you confirm you're using your UserID to log in (rather than your email address)?

dennis20676peb18_ESO

Hi, did download, but all that happens is a black screen and then a shut down, whit message that the game good not communicate anymore with windows???

Please help, beta did not impress me did never had the change to go out off the prison, so please help and maybe i reconsider

torombolo89_ESO

ZOS_GinaBruno wrote: »

@Vedauwoo and @torombolo89_ESO, can you confirm you're using your UserID to log in (rather than your email address)?

I can confirm i used the ID that is listed on my account page.

torombolo89_ESO

dennis20676peb18_ESO wrote: »

Hi, did download, but all that happens is a black screen and then a shut down, whit message that the game good not communicate anymore with windows???

Please help, beta did not impress me did never had the change to go out off the prison, so please help and maybe i reconsider

http://forums.elderscrollsonline.com/en/discussion/64179/black-screen

Could be a gfx card drive issue

ZOS_MollyH

Hi @torombolo89_ESO and @dennis20676peb18_ESO !

We have created a support ticket for each of you. A Support Agent should be reaching out to you soon to gather some more information about your system to help you directly. Thank you for your patience!

torombolo89_ESO

ZOS_MollyH wrote: »

Hi @torombolo89_ESO and @dennis20676peb18_ESO !

We have created a support ticket for each of you. A Support Agent should be reaching out to you soon to gather some more information about your system to help you directly. Thank you for your patience!

Umm i don't have any issue with the client (just the login) i was just giving Dennis some links so he can try and fix his issue :P

ZOS_MollyH

My mistake! We've corrected your ticket information to reflect the problems logging in instead of with the launcher. Thank you!

dennis20676peb18_ESO

Ok, thanks think self it has nothing to do with gfx, because beta was running, only i good not get out of the prison
I will wait for reaction from customer support.

dennis20676peb18_ESO

Hope i get help before the weekend is over

Kupoking

WELCOME BACK

dennis20676peb18_ESO

Was hoping for a better welcome, first try wasnt good to, but i stay patient

torombolo89_ESO

dennis20676peb18_ESO wrote: »

Was hoping for a better welcome, first try wasnt good to, but i stay patient

im trying to catch up on classes, builds and weapons while i wait.

Kirjan

Returning Beta:

Download Client: Check

Login name and password up to date: Check

Access Code request upon Login: Check

Enter Code Access on log in: Confused Tried entering the one in email that first told me account was reactivated for Welcome Back Weekend, did not work. I do not know what email/code it is looking for since I only received the one email/code.

Obviously any assistance would be appreciated.


UPDATE: Nevermind, another email with a code showed up few minutes after posting this.

torombolo89_ESO

Got an email from support resetting my password again.... still cannot log in into the game. already emailed them back...

torombolo89_ESO

Day 2 of the welcome back weekend... still cant play

dennis20676peb18_ESO

Same here, did download the client again, still waiting to finish. But i think will help nothing and support is to busy now i think to solf this problem.