Maintenance for the week of April 20:
• [COMPLETE] NA megaservers for patch maintenance – April 20, 3:00AM EDT (7:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – April 20, 7:00 UTC (3:00AM EDT) - 17:00 UTC (12:00PM EDT)
To be clear, you don't have to wait 10 mins, mine is usually in my inbox by the time I've seen the dialog pop and I've ALT-TABbed to my browser to get it, ZOS are simply giving a bit of time to allow the mail to arrive before someone assumes it's got 'lost' and clicks RESEND.