Refunding Time Left

Haenk

I fail to see a huge change in the subscription model. Other than offering some extra benefits for your subscription payment.
When the F2P system kicks in, I'll judge whether to continue my paid subscription (and take the extra benefits) or continue with the unpaid subscription - considering I'm only a casual player, both options might be suitable.

ZOS_JanS

Hey folks! We understand that discussions get heated and everyone wants their opinion to be heard, but please keep our forum rules in mind when you're posting and make sure you're constructive and helpful. If you don't have anything to add to a topic, consider not posting - as much as you may feel the need to do so.

Stonesthrow

Nazon_Katts wrote: »

@Stonesthrow they point you to their legal department. If you want a refund, you'll need a lawyer.

Ok, missed that from earlier probably. Oh well, once again.. good luck to any on this endeavor.

Ethona

grimjim398 wrote: »

ZOS_GaryA wrote: »

Hey there folks,

This question is answered in the FAQ, which is located here.

The remaining subscription time will automatically transition to ESO Plus membership. You will receive the applicable allotment of crowns as described above. No refunds will be offered on existing subscriptions.

At last something from Zenimax you can believe. When they say they're not giving you money back, you can definitely trust that statement.

LOL

---

This why I buy game time cards, and pay in small batches. However, if you're within 60 days than you will get a refund through the bank (credit card). Just keep in mind that once you get your refund back through the bank your account may be banned or locked. Most game studios will make this known to you but if they don't I wouldn't trust it. If you think you may come back to the game as a B2P user than grab a copy of ESO for 20 dollars (some stores have it that cheap) and xfer much as you can to the new account. Always look at the consumer laws and that of your bank (credit card) before letting other people convince you that you're helpless. I'm very much happy about the B2P just much as I'm happy that I only pay for 2 months at a time with a time card. The only thing that sucks for me is waiting a month after my pre-paid time dies. Whatever though, because LOTRO and Elite Dangerous are good games that will hold me over. However, the deal that is being offered with the sub+ is decent if you think you'd still play the game. Stay safe folks.

darthbelanb14_ESO

You agreed to the TOS, so Zenimax is in the right. In the long run, charging back to your CC only hurts you by dinging your credit score.

Sallington

Fissh wrote: »

EinionYrth wrote: »

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

Or you could, you know, kind of ignore the thread.

Hard to ignore. Toxic threads everywhere. Besides, while you anti-ESO people who hang in a ESO forums and complain, the pro community is here to defend. The news isn't even 24hrs old and you seem to want class action suits. Silly? Yes, very.

I used to defend ZoS too, and then they pulled a 180 and went completely against their word. Have fun trusting whatever they say, and then turning the other cheek when they change their mind again.

If I had 4 months of game time left that I paid for I'd be livid.

Ethona

darthbelanb14_ESO wrote: »

You agreed to the TOS, so Zenimax is in the right. In the long run, charging back to your CC only hurts you by dinging your credit score.

It does nothing to your credit score. I have NEVER had it lower my credit score!

clocksstoppe

Stonesthrow wrote: »

[WALL OF NON RELEVANT TEXT]
Not being a jerk, but good luck.

If someone bought a 180 day sub and the product is completely changed 3 months in then it can probably be classified as a bait and switch by most COUNTRY laws which supress any part of that wall of text you posted.

Vis

darthbelanb14_ESO wrote: »

You agreed to the TOS, so Zenimax is in the right. In the long run, charging back to your CC only hurts you by dinging your credit score.

You're confused. Disputing accounts on your credit score can hurt your score. However, disputing charges on an account is handled internally by the company/bank and unless you lose and still refuse to pay, it will never affect your credit score.

Hope this helps.

darthbelanb14_ESO

Ethona wrote: »

darthbelanb14_ESO wrote: »

You agreed to the TOS, so Zenimax is in the right. In the long run, charging back to your CC only hurts you by dinging your credit score.

It does nothing to your credit score. I have NEVER had it lower my credit score!

Do it enough times and see what it does. It's the same when you cancel a CC, it effects your credit score when you do it enough times.

Bouvin

ZOS_GaryA wrote: »

Hey there folks,

This question is answered in the FAQ, which is located here.

The remaining subscription time will automatically transition to ESO Plus membership. You will receive the applicable allotment of crowns as described above. No refunds will be offered on existing subscriptions.

If you read the OPs post, you'd see that he doesn't believe that is fair compensation.

It's actually called bait and switch.

Vis

Bouvin wrote: »

ZOS_GaryA wrote: »

Hey there folks,

This question is answered in the FAQ, which is located here.

The remaining subscription time will automatically transition to ESO Plus membership. You will receive the applicable allotment of crowns as described above. No refunds will be offered on existing subscriptions.

If you read the OPs post, you'd see that he doesn't believe that is fair compensation.

It's actually called bait and switch.

Exactly. And if we let it slide, it will continue to become the industry norm.

Not asking for a full refund, just a pro-rate, what is considered fair. Even if you lose your dispute, the legal costs/time/transaction fee increasses ZOS would face against the CC companies, would hopefully be a strong enough deterant to try another bait and switch in the future.

SteveCampsOut

Let me put it to you simply. If you want a refund, call your lawyer. Posting here isn't doing you or anyone else any good. If you feel you have a case, by all means, pursue it but we honestly, don't need to hear your arguments here for or against it. It's between you and ZOS. Or more succinctly, between your lawyer and theirs.

jamesharv2005ub17_ESO

SteveCampsOut wrote: »

Let me put it to you simply. If you want a refund, call your lawyer. Posting here isn't doing you or anyone else any good. If you feel you have a case, by all means, pursue it but we honestly, don't need to hear your arguments here for or against it. It's between you and ZOS. Or more succinctly, between your lawyer and theirs.

You dont need to call a lawyer lol. How much you think the lawyer would charge? Id guess a minimum of $500 just to start. So ya thats not a good idea and you dont need one anyways. Call your credit card company explain you are no longer getting what you originally paid for. Your card company will work with you. Just remember if you do that probably they will perm ban your acct. So no free to play for you.

Vis

jamesharv2005ub17_ESO wrote: »

SteveCampsOut wrote: »

Let me put it to you simply. If you want a refund, call your lawyer. Posting here isn't doing you or anyone else any good. If you feel you have a case, by all means, pursue it but we honestly, don't need to hear your arguments here for or against it. It's between you and ZOS. Or more succinctly, between your lawyer and theirs.

You dont need to call a lawyer lol. How much you think the lawyer would charge? Id guess a minimum of $500 just to start. So ya thats not a good idea and you dont need one anyways. Call your credit card company explain you are no longer getting what you originally paid for. Your card company will work with you. Just remember if you do that probably they will perm ban your acct. So no free to play for you.

Bingo. Credit card companies and banks have armies of lawyers who strong arm merchants for you. Some charge annual fees based on their reputation of being tough enforcers of your complaints (i.e. Amex).

Not asking for a refund on the forums anymore. I asked if there would be one. Was told no. Filed the dispute. And posted why I felt justified in doing so. Nothing need be done/said here by anyone from ZOS.

ashlee17

Zos the way you went about this conversion wasn't very honest or forthright. Op paid for a 6 month ESO subscription in good faith assuming he needed one to play. Offering refunds on prepaid subs beyond the conversion date will not have a large effect bottom line, but it will be another hard blow to your reputation as a company.

Do the right thing, 0P put his faith in you by buying a 6 month sub. Show them you deserved it.

Kraven

Fissh wrote: »

Hard to ignore. Toxic threads everywhere. Besides, while you anti-ESO people who hang in a ESO forums and complain, the pro community is here to defend. The news isn't even 24hrs old and you seem to want class action suits. Silly? Yes, very.

Ahh Fissh,
To really claim yourself as "the pro community" is not only self aggrandizing but since I was in your guild, just plain inaccurate.

It really doesn't affect me, I only had 7-8 days left when I cancelled my sub, but anyone with months of subscription time left should absoluty fight it. The service you paid for is no longer available, what's left is Free.

While people with holier than thou attitudes or an over inflated sense of self importance, can go right back to playing the game they feel the need to be so defensive of.

Something was pointed out to me, it's not even F2P yet but the players that are saying over and over that they're staying are already the ones being insulting proving already how toxic F2P is. They're so defensive and butt hurt that people actually think ZOS made a horrible business decision, they choose to come and say "How dare you disagree with me! You must be whining over nothing! You're stewpid! Neener neener!" and all it is doing is cementing the fact that the remaining community isn't worth being a part of anymore.

SteveCampsOut

jamesharv2005ub17_ESO wrote: »

SteveCampsOut wrote: »

Let me put it to you simply. If you want a refund, call your lawyer. Posting here isn't doing you or anyone else any good. If you feel you have a case, by all means, pursue it but we honestly, don't need to hear your arguments here for or against it. It's between you and ZOS. Or more succinctly, between your lawyer and theirs.

You dont need to call a lawyer lol. How much you think the lawyer would charge? Id guess a minimum of $500 just to start. So ya thats not a good idea and you dont need one anyways. Call your credit card company explain you are no longer getting what you originally paid for. Your card company will work with you. Just remember if you do that probably they will perm ban your acct. So no free to play for you.

Well, I was merely talking to all the ones who were claiming the "Law" was on their sides. But yeah. My point still stands. Posting threads like this aren't serving their needs unless their needs are just to be seen crying in public.

Bouvin

jamesharv2005ub17_ESO wrote: »

SteveCampsOut wrote: »

Let me put it to you simply. If you want a refund, call your lawyer. Posting here isn't doing you or anyone else any good. If you feel you have a case, by all means, pursue it but we honestly, don't need to hear your arguments here for or against it. It's between you and ZOS. Or more succinctly, between your lawyer and theirs.

You dont need to call a lawyer lol. How much you think the lawyer would charge? Id guess a minimum of $500 just to start. So ya thats not a good idea and you dont need one anyways. Call your credit card company explain you are no longer getting what you originally paid for. Your card company will work with you. Just remember if you do that probably they will perm ban your acct. So no free to play for you.

Exactly. It's called a Charge Dispute.

Now.. for those paying with PayPal.. I'm wondering what options they have. Probably the same.

Bouvin

ashlee17 wrote: »

Zos the way you went about this conversion wasn't very honest or forthright. Op paid for a 6 month ESO subscription in good faith assuming he needed one to play. Offering refunds on prepaid subs beyond the conversion date will not have a large effect bottom line, but it will be another hard blow to your reputation as a company.

Do the right thing, 0P put his faith in you by buying a 6 month sub. Show them you deserved it.

And now we know the truth about why they removed the 6-month subs.

It's too bad they had to lie to the whole community and tell us it was only because the 6-month option was unpopular.

Lynnessa

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Over a game, you will fight for your principles?

That seems a little melodramatic to me. Do you fight this hard when your tax dollar doesn't go to what it should? I guarantee your tax money isn't being used for what you were told it was.

Vis

Lynnessa wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Over a game, you will fight for your principles?

That seems a little melodramatic to me. Do you fight this hard when your tax dollar doesn't go to what it should? I guarantee your tax money isn't being used for what you were told it was.

It takes 2 minutes to file a dispute. Literally, 2 minutes. I would not compare asking for a refund (on principle) with tax reform.

mamericus

SteveCampsOut wrote: »

Let me put it to you simply. If you want a refund, call your lawyer. Posting here isn't doing you or anyone else any good. If you feel you have a case, by all means, pursue it but we honestly, don't need to hear your arguments here for or against it. It's between you and ZOS. Or more succinctly, between your lawyer and theirs.

But it does do good though, because as many people in the thread have pointed out, this is an immoral and quite possibly illegal business practice carried out by ZoS/Bethesda (referring specifically to not refunding customers whose subscriptions will still be active after the switch and were not made aware of the change, not referring to the B2P change itself). So if by posting here, the OP can inspire others to stand up for their rights and fight for refunds, the company might be deterred in the future to continue such practices, in whatever small measure. We have to stand up for principle, even if many don't like it.

SteveCampsOut

Vizier

I hate the change as much as the next guy that hates the change, but people screaming about refunds need to get a grip. You paid for access to their game which they reserved the right to change at anytime and the billing of the said game with a 30 day notice.

EULA and TOS will not grant you anything other than a friendly EFF U. That's what you paid for. The Game as is meaning as they provide it day to day...shrug.

I don't like it but it is what it is. The question now really is, is it worth it? I guess we'll find out. aren't TES 6 and Fallout 4 on the way? :-)

mamericus

Haenk wrote: »

I fail to see a huge change in the subscription model. Other than offering some extra benefits for your subscription payment.
When the F2P system kicks in, I'll judge whether to continue my paid subscription (and take the extra benefits) or continue with the unpaid subscription - considering I'm only a casual player, both options might be suitable.

Here's what the huge change is, exactly:

Before B2P/F2P Pay $15 a month, get ALL content available in the game (excluding the Palomino horse and vanity pets available through toy purchases)

After B2P/F2P Pay $15 a month OR not, and do NOT get all content available in the game by a longshot, either way

It's really a matter of tastes. If you are the kind of person who is not inclined to purchase every little piece of fluff, outfit, pet, game-breaking game-unbalancing items that will come later on, etc. they throw your way, it is not a big change indeed. In fact, it even makes the deal better because you get to play whatever content you do have for free (much like Candy Crush). Sadly though, a lot of us gamers have a little bit of OCD in us and live for achievements and having everything in the game we possibly can get our hands on. In which case, this change to B2P/F2P/Cash Shop means we are in for a long shopping list.