Refunding Time Left

Vis

ESO Plus =/= Current Subscription

Most of us did not agree to purchasing a "premium" service when we continued our 6 month subscriptions.

How and when will ESO be pro-rating those of us who do not want to be automatically enrolled in ESO Plus?

Or are we going to have to just refute the payments through our credit cards?

Reverb

I was wondering this too. I have more time left than I thought.

Vis

I am sitting on 120 days. If you are going to use a credit card dispute, be sure to do so before the 60 day grace period (as given by law) has passed. You win most disputes, nothing to lose.

ebunts14_ESO

Already clearly said that there will be no refunds

Vis

ebuntsb14_ESO wrote: »

Already clearly said that there will be no refunds

Meh, Amex is good about putting merchants in their place.

Just means I will have to wait a couple weeks.

Reverb

I opened a dispute with American Express. To be clear, I am not asking to be refunded for any of the time up to now. ZoS provided the service I paid for. But yesterday's announcement fundamentally altered the product itself, and the service no longer exists in the format I contracted for.

If I bought 2 suits and received 1 suit a pair of jeans and a hat, I would be entitled to reject the jeans and hat, and be refunded the price of the 2nd suit. Some people might argue "but it's all still clothing, it's not a big deal", but it is.

AmEx > ZoS

Naivefanboi

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

Fissh

What you are getting for what you paid for is the same. Only "fundamental" change here is an immediate overreaction. Cancel payment with your credit card server and move on. Forums is no place for this, you only wish to be part of the toxic behavior already here.

Debate of your financials has no place here, except to be destructive. Take your wallet concerns to the phone numbers you have and leave the community already. We dont want you here.

Reverb

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Fissh

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

EinionYrth

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

Or you could, you know, kind of ignore the thread.

mamericus

Fissh wrote: »

What you are getting for what you paid for is the same. Only "fundamental" change here is an immediate overreaction. Cancel payment with your credit card server and move on. Forums is no place for this, you only wish to be part of the toxic behavior already here.

Debate of your financials has no place here, except to be destructive. Take your wallet concerns to the phone numbers you have and leave the community already. We dont want you here.

Sorry but I agree with the OP here. There IS a fundamental change in the product here and he is absolutely entitled to a refund. And this is definitely a place to demand an answer to this. Now I'm glad I decided to pay month-to-month, can't imagine how much more angry I'd be if I were in this situation.

Let me illustrate the situation with another analogy: Here is a company that makes chocolate ice cream that you love so much and think is so good that you sign up for a 6 month supply of it and pay in advance. Two months later that same company drops the option to get 6 month supplies of their chocolate ice cream; you question why and all they reply is "most people didn't choose that option so we removed it". You think "ok, no big deal, I still get 4 more moths of my chocolate ice cream". A month later, the company says it will stop making chocolate ice cream in a month, it is now vanilla ice cream. Except you didn't pay for vanilla, you paid for chocolate, and you f****** hate vanilla.

ZOS_GaryA

Hey there folks,

This question is answered in the FAQ, which is located here.

The remaining subscription time will automatically transition to ESO Plus membership. You will receive the applicable allotment of crowns as described above. No refunds will be offered on existing subscriptions.

Fissh

EinionYrth wrote: »

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

Or you could, you know, kind of ignore the thread.

Hard to ignore. Toxic threads everywhere. Besides, while you anti-ESO people who hang in a ESO forums and complain, the pro community is here to defend. The news isn't even 24hrs old and you seem to want class action suits. Silly? Yes, very.

grimjim398

ZOS_GaryA wrote: »

Hey there folks,

This question is answered in the FAQ, which is located here.

The remaining subscription time will automatically transition to ESO Plus membership. You will receive the applicable allotment of crowns as described above. No refunds will be offered on existing subscriptions.

At last something from Zenimax you can believe. When they say they're not giving you money back, you can definitely trust that statement.

Iago

grimjim398 wrote: »

ZOS_GaryA wrote: »

Hey there folks,

This question is answered in the FAQ, which is located here.

The remaining subscription time will automatically transition to ESO Plus membership. You will receive the applicable allotment of crowns as described above. No refunds will be offered on existing subscriptions.

At last something from Zenimax you can believe. When they say they're not giving you money back, you can definitely trust that statement.

here I thought they didn't know how to be honest

Feidam

nor should they read the TOS.

ashlee17

You may have more rights depending on the strength of consumer laws in your country.

http://forums.elderscrollsonline.com/discussion/147309/australians-you-are-entitled-to-a-refund-because-of-b2p#latest

Varicite

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

Not your job to mod the forums. Your behavior has been every bit as toxic as those you seek to defame on the forums.

I don't want you here either, but your time in-game allows you to spew all of the nonsense you like, so keep at it, I guess.

ashlee17

Sry for your situation op. Not the way companies should treat a valued customer.

EinionYrth

Fissh wrote: »

EinionYrth wrote: »

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

Or you could, you know, kind of ignore the thread.

Hard to ignore. Toxic threads everywhere. Besides, while you anti-ESO people

I've actually been fairly even handed about the whole thing. SO that's a fairly large conclusion you're leaping to.

Fissh wrote: »

who hang in a ESO forums and complain, the pro community is here to defend. The news isn't even 24hrs old and you seem to want class action suits. Silly? Yes, very.

Class action suits? I want them? I don't believe I've said that, perhaps you could quote me as having said so, just to refresh my memory?

The tl;dr of it is that while all of the complaint threads will probably not lead to anything good, complaining about the complaint threads is just plain daft.

Reverb

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

I'm not suffering, and I don't think you truly believe that you are either. And I'm not fighting for money, I'm standing on principle as I said above.

OP asked for a response from Zeni, which now has been given, so this should be considered answered/resolved.

I will point out that the official statement says they won't be offering refunds. Offering one, and responding to the demands of a global finance firm are very different things

wiz12268b14_ESO

Youre actually getting more than you paid for if you look at it from the glass half full perspective.

A sub now just gets you the game and everything in it. A sub after the transition will get you the game, everything in it, bonuses to whatever (look them up) and 1500 credits/crowns per month.

The game isnt changing that fundamentally. You have 110 days left, how much of an expectation did you have that you would be seeing new content before that time ran out? Regardless as long as that subscription is active you still have access to it. If no new content is released then its a moot point anyway because youre still getting what you paid for...access to the game world.

In a buy to play set up like this EVERYONE is going to pay for updates and DLCS. No one is going to have an advantage over someone else. There will be some obviously who play here and there or dont buy everything who will be able to see it all for less than people who just keep a sub running continuously or buy everything, but in the end everyone still gets what they pay for.

Stonesthrow

Go read Terms of Service that you agreed to in order to create an account and actually play the game. People never read these things...

Look under the financials/updates sections:

5. PAID SERVICES
Some Services require payment of a fee. You must have an Account and pay the applicable fees to participate in those Services. For information about subscription and other fees for particular Services, visit Your particular Service’s product page or Customer Services at support.bethsoft.com.

FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, ARE NOT REFUNDABLE IN WHOLE OR IN PART.

ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes. Your continued use of the Service thirty (30) days or more after ZeniMax provides such notice of the changes means that You accept such changes. If any change is unacceptable to You, You may cancel Your subscription at any time, but ZeniMax will not refund any fees or prorate fees for any subscription. Depending on the country where You reside, including if You live in the EEA, Norway, Switzerland or Australia, the law may require different provisions to apply which will be specified when You subscribe and/or in the specific notice provided to You.

If Your use of the Services is subject to applicable governmental charges (including but not limited to sales tax, value added tax (VAT), goods and service tax (GST) or other taxes), then You will pay for those charges. Your total price may include such charges or such governmental charges may be separately identified from Your Paid Service(s) fees as shown during the payment process. Failure to invoice You for any such charges does not relieve You of the liability to pay such charges.

As the Account holder, You are responsible for all charges incurred on Your Account, including, but not limited to, applicable taxes, and all purchases made by You or anyone that uses Your Account, including, but not limited to, Your family or friends… (there is a ton more)

6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or geographic locations, at any given time, or that it will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law, ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content, for any reason.

ZeniMax may patch, update, or modify at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law, You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, User-Generated Content and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.… (there is a ton more)


Not being a jerk, but good luck.

EinionYrth

FEES ARE PAYABLE IN ADVANCE AND, EXCEPT AS OTHERWISE REQUIRED BY APPLICABLE LAW, ARE NOT REFUNDABLE IN WHOLE OR IN PART.

Just need to find an applicable law, this may be possible; I'm not a commercial solicitor but there are some out there.

wiz12268b14_ESO

ZeniMax reserves the right to change the fees or billing methods at any time upon notice to You through Your Account. If You pay a periodic (e.g., monthly) subscription for a Service, ZeniMax will provide You with at least thirty (30) days advance notice of any such changes.

That part screws them a little bit if they let people renew 6 month subs not too long ago. Which is obviously why they removed that option for most people. But I think they took an educated risk in thinking guys who had *** once and renewed it again liked the game enough to not make a stink about it.

But then they add this little beauty in that same paragraph...

If any change is unacceptable to You, You may cancel Your subscription at any time, but ZeniMax will not refund any fees or prorate fees for any subscription.

ashlee17

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Glad to see that some people still have honor. Zenimax do the decent thing. Show members subbed in advance just a little goodwill- after this bombshell it could do your reputation wonders.

Stonesthrow

Have you tried asking them?

Not saying it would work but worth a shot. This is a pretty big change and maybe they have a plan for people who want to bail just because of this one thing.

I'm a little biased, I have no issue with any of it at the moment. I'll be one of those people still subbing and I did re-up for 6 months a ways back, but again… best of luck.

Nazon_Katts

@Stonesthrow they point you to their legal department. If you want a refund, you'll need a lawyer.

Fissh

Varicite wrote: »

Fissh wrote: »

Reverb wrote: »

jjf42001_ESO wrote: »

hell yea nice to see people stand up for their selves, but yea im sure theyre gonna try and just compensate with their crown nonsense.

They can try, but crowns are not what I paid for any more than jeans are a suit. If Zeni wants to go to the mat over $55.01 I will gladly join them. We will each be fighting for something we hold dear, I for my principles and they for the almighty dollar. I don't have a history of backing down.

Good for you. Just wish us, ESO community, didn't have to suffer you 55$ battle with you. Leave forums with your financial woes.

Not your job to mod the forums. Your behavior has been every bit as toxic as those you seek to defame on the forums.

I don't want you here either, but your time in-game allows you to spew all of the nonsense you like, so keep at it, I guess.

Ditto! See how that works?

Belidos

It's all well and good saying "dispute it" and "get your money back", but one fundamental thing you are all forgetting is, they have the right terminate your account at any time for any reason. A standard practice in mmo's is to suspend or ban accounts that dispute payments through their credit companies, this is mainly to safeguard the company against fraudulent purchases, but it will very likely be automatically applied in these cases and you will have to go through the hassle of disputing a ban as well, do you really want that?