Server lag

Running

Thornblade:

Who is your ISP?
(UPC Cable)
Is it constant or intermittent?
(Intermittent)
What time frame / date were you seeing this problem, if it isn't constant?
(Both during the days on weekend and weekdays from 7-10pm, normal play hours)
Is it only in specific areas of the game, if it isn’t constant?
(Daily in Cyrodiil)
Are you connecting to the Internet through a wired or wireless connection?
(Wired)
Are you using a Firewall or Antivirus software, if so what are the program names?
(Windows Defender)
Have you tried using another computer at the location?
(Nope)
Do you have any other programs running in the background (streaming, downloading, etc.) during the times you're experiencing connectivity issues?
(Nope)


Yesterday 20:00pm, giga lag 5-10 min and client crash:


2014.11.12. 20:30pm, giga lag 5-15 min + server crash:

Nacario

I have fiberoptic internet with high enough hardware to run this game smoothly. Lag happens when large amount of players pile up, perhaps add some aoe.

It scares me a little to see such a thread because it makes me feel that there isnt really much focus on optimizing cyrodiil.

Koensol

Orchish wrote: »

With respect, please do not tell us to restart our computers and routers as if we are 6 years old. This is a server side issue. We all get this lag at the same time in Cyrodiil, it's easy to tell because zone chat explodes with angry players wondering why they still pay to play for game in this state(PvP).

Not only that, but server crashes and scrollbacks as they have become known as it's so common now. We get this on a daily basis and largely when the server is at medium to high pops. It only takes a couple of groups to stack up and your server takes a massive dump. The ping can reach 999! I am on EU, we have people from all across Europe and countries outside of Europe playing on Thornblade, are you seriously suggesting the lag and performance issues we all experience at the exact same time is down to our computers/ISP? No, it is on your end and has only gotten worse over recent patches.

Some of the major issues are performance and latency lag. Sound effects stop playing, graphical animations stop working and do not recover even after the lag/performance has recovered causing us to relog each time. PvP has some major issues. I logged off last night because of the insane lag on EU Thornblade and decided to watch a stream by a guy called Defatank on Twitch TV. At the time he happened to be in PvP on the NA server and guess what? he was experiencing the exact same issues i just had on the EU server. This is a problem both mega servers experience when it comes to PvP.

This basically. FFS stop telling us to reboot the game/pc or more of that stuff to "fix" the problem. Nothing is more demotivating than having to reboot your pc while you are in an awsome battle and it should not be our job to go through all that bs. I am having serious, SERIOUS doubts about if you guys actually play your own game. Everyone has lag, everyone!

I really love your game and have more fun with it that any other mmo, but this constant unplayable bs in Cyrodiil is driving me nuts. I'm not bothering with PvP all that much anymore. Please, stop giving us the idea you are just totally oblivious of the game and it's state. It will make sure people will not take you seriously anymore. If you played your own game, stuff should be crystal clear as to what is happening and which issues people have.

jnjapexb14_ESO

jnjapexb14_ESO wrote: »

This is not a client issue - other MMO's run just fine.
-

•Who is your ISP? ATT DSL (North Carolina)
•Is it constant or intermittent? intermittent, spikes last 2-5 minutes
•What time frame / date were you seeing this problem, if it isn't constant?
Both during the days on weekend and weekdays from 7-10pm, normal play hours
•Is it only in specific areas of the game, if it isn’t constant?
All areas, empty PvE zones and packed cyrodill, both the same
•Are you connecting to the Internet through a wired or wireless connection? wried
•Are you using a Firewall or Antivirus software, if so what are the program names? Norton 360
•Have you tried using another computer at the location?
No - no other computer to try
•Do you have any other programs running in the background (streaming, downloading, etc.) during the times you're experiencing connectivity issues?
nothing - I made sure nothing else is running except windows, removed all addons as well

Again this is now infecting empty PvE zones as well, not just PvP.

How come I don't get a "We have contacted customer support" thingee? All tickets I have submitted go into the black hole - I have never been contacted by anyone.

frozywozy

It always amuses me when I see people blaming a group stacked together casting spells to defend their home keeps when there is even more players of the opposite faction around trying to bring them down. It's not the fault of any player if the server lags.

And if people spam healing springs or impulse, it's their right to do so no matter their intentions. There is no rule which state "Don't spam this ability more than X times if you are stacked with more than X players". People do what they gotta do to survive and win.

The lag will keep happening as long as the server performances aren't fixed. The lag has nothing to do with the ISP, wire connection, computer or anything.

Who is your ISP?
Videotron - Download: 30mbps / Upload : 10mbps

Is it constant or intermittent?
Intermittent

What time frame / date were you seeing this problem, if it isn't constant?
7:00 to 10:00pm (EST primetime)

Are you connecting to the Internet through a wired or wireless connection?
Wired

Are you using a Firewall or Antivirus software, if so what are the program names?
Norton - There is an application exception in the firewall for ESO

Have you tried using another computer at the location?
Yes i7 4770k 16gb ram - gtx 780... still drop from 80fps to 25fps

Do you have any other programs running in the background (streaming, downloading, etc.) during the times you're experiencing connectivity issues?
No

Gorthax

ZOS_LenaicR wrote: »

As players on ESO ourselves, we know how latency can be very harmful. Thank you all for your understanding and patience.

I think @ZOS_LenaicR‌ and the others are probably playing a different version of ESO. Possibly on a private server lag free where it is everyone in house fighting in pvp. So thats what 10 AD vs 10 EP vs 10DC? No wonder you guys at ZoS who "also play ESO" never have lag.......

How much longer will you pathetically try to get us to look the other way? Especially in this day and age where people are not taking this crap anymore.

here is my check list for you ZoS:

***I took the liberty of filling in the answers for you since, you know, I also pay to be a tester on the PTS(as messed up as that is)***

- Are all skills working properly in game? (not balanced just working) NO
- Are all animations properly playing out? NO
- Did you check the funds of the company to see about buying better servers?
NO
- Does Q&A department actually test anything?
NO ( we players do better testing but you STILL DONT LISTEN)
- If they dont properly test anything, is being fired a possibility?
NO
- Have you (ZoS) tried turning it off and back on again?
NO
- Have you (ZoS) contacted your server hosting company about latency issues?
Its not us (ZoS) it's YOU (players)
- Have you (ZoS) contacted your ISP to check for bad connections?
Its not us (ZoS) it's YOU (players)
- Have you (ZoS) tried turning it off and back on again (second time)?
NO
- Now that that is all checked, is everything close to being balanced?
NO
- Since everything is never going to be balanced, what are your plans?
Continue to break things repeatedly while blaming the consumer
- Do you even ESO BRO!?!?!?!?!?!
Clearly we do not because we do not have ANY of the issues the consumers
have

Valnas

I've changed providers (Time Warner -> Verizon FiOS) with no improvement and of late, significantly worse performance.

I basically stay away from keeps or pvp between 7-11pm est. for large portions of it my skills don't respond, gap closing abilities and anything with a cast time is unusable. Pings in excess of 1000ms.

It is when there are 50/60/100/??? bodies casting in 1 location. The server stops turning around combat data fast enough to update client/ avoid timeouts. Nothing registers and this can go on for hours until a faction tires of it or someone bows out. But it effects the whole game when this happens, not just the localized area.

Either beef up the megaserver or find a way to keep people from being that densely stacked

Slurg

I can't link it on my device but there are patch notes for 1.5.5 dated 11/14 in the patch notes section saying they've fixed the Cyrodiil combat crash issue with this patch. So it's a known issue despite all the official advice to power cycle and "it's not us it's you users".

Edit: oh wait here you go:

http://forums.elderscrollsonline.com/discussion/140042/patch-notes-v1-5-5#latest

Sleep

•Who is your ISP?
China Telecom

Magdalina

ZOS_LenaicR wrote: »

Thanks for your report @Magdalina, sorry to hear about this issue while you were in dungeon. When stating "freezing", was it latency or stuttering for you?

Latency: Nothing is moving in the world but your FPS is fine
Stuttering: the World is okay but you have really low FPS

Feel free to provide us with the information requested above so we can create a ticket for investigations. Do you remember the date and time when it happenned?

It was latency.

EDIT: Lots of people are talking about PvP now, I don't even want to mention PvP because there I get magic freezing and crashing every hour on average(more often if we have big active fights going on). But at least there is somewhat of an excuse of all those 100500 people running around trying to take poor Arrius or whatever. Now seeing it with a team of 4 in a dungeon...that was a first.

ESO_Maya

Grim13 wrote: »

ZOS_LenaicR wrote: »

Thank you for reporting this issue to us. To assist you all with ruling out the most common causes we would like you to first complete the below process.


Thank you for your understanding and patience while we're investigating further the latencies you are experiencing.

Sorry, what's that? You're a bit muffled...

ROFL! that's a great one grim. I have to laugh hard, since it appears the blame it on the players setup is widespread. I hope everyone in this thread can get their trouble resolved soon ^_^

JaJaLuka

I had an incident today where I was alone and attacking 1 guard, I was unable to cast abilities properly and upon toggling my ultimate I was able to fire off meteor five times consecutively without recharging my ultimate.

After the guard died from them, I moved towards other NPCs one of which attacked me, the rest ignored me and I could not even fight back.

There was no heavy particle effects happening at that time to cause the lag, and no large groups, everyone in chat was complaining about lag and chat was updating in real time (therefore my internet connection was not the cause of this incident).

rynetsb14_ESO

This has started since the last patch. Randomly it will cause everything around me to stop moving and all skills to not respond. I can still move around but after the 10 second or so delay I will either be dead from fighting something, or I will rewind to a previous spot. Example: I was deconstructing bows and all of a sudden it reloaded and I was at a horse stable. Example: I was fighting something and all of a sudden the NPC freezes and no skills are usable and when they unfreeze I am either dead or very low on life.

Who is your ISP? Comcast
Is it constant or intermittent? Intermittent
What time frame / date were you seeing this problem, if it isn't constant? All Day
Is it only in specific areas of the game, if it isn’t constant? All Areas
Are you connecting to the Internet through a wired or wireless connection? Wired
Are you using a Firewall or Antivirus software, if so what are the program names? Bit Defender
Have you tried using another computer at the location? No
Do you have any other programs running in the background (streaming, downloading, etc.) during the times you're experiencing connectivity issues? No

Running

Cryodiil standard day, standard fight:
Red zergball, and 10 min lag, no damage, laggy skills, etc...


Another day: (Yellow zergball, with pulsar, batswarm, healing spam)

Spangla

This has got absolutely nothing to do with user internet connection etc and everything to do with the server.

I'd suggest that the euro servers have not had the same amount of investment as the NA ones as they dont seem to have these problems as often.

tplink3r1

Spangla wrote: »

This has got absolutely nothing to do with user internet connection etc and everything to do with the server.

I'd suggest that the euro servers have not had the same amount of investment as the NA ones as they dont seem to have these problems as often.

Cyrodiil lags every night in the NA server.