Paying customers can't update/launch the game!

Wolfess

@AlexDougherty No worries!

Chadwing

Well, this is an amazing game, though I didn't realize it was a forum simulator.

Wolfess

Lol! Good one, @Chadwing :P

AshySamurai

Chadwing wrote: »

Well, this is an amazing game, though I didn't realize it was a forum simulator.

Made my day! I loled! Anyway, we have nice conversarion here .

ZOS_AmeliaR

Thanks for the reports, everyone. We're investigating this now and will come back to you as soon as we have additional information. Thank you for your patience!

Wolfess

@ZOS_AmeliaR Thanks for letting us know. I hope it gets fixed soon, people can't play their new game and it's been going on for 3 days

AshySamurai

ZOS_AmeliaR wrote: »

Thanks for the reports, everyone. We're investigating this now and will come back to you as soon as we have additional information. Thank you for your patience!

It's nice at least once per day get dev's response.

ZOS_AmeliaR

In order to get this resolved as quickly as possible, we ask that anyone encountering this issue please submit a Game Consultant file and host.developer file to our Support Team.

Step-by-step video instructions for using the ESO Game Consultant can be found here (if you prefer written instructions, visit this article in our knowledge base).

Instructions for finding your host.developer file are available here.

Once you've created the report.txt file from the Game Consultant and located your host.developer file, head over to our support page to submit a ticket.

Describe the issue you're encountering, and under the Attach Documents section, click Choose File to attach both your Game Consultant and host.developer files (you'll need to attach them one at a time, but you will be able to attach both files to the same ticket).

Thank you in advance for providing these, as the information provided in them will help immensely to resolve this issue.

Note: For your security, please do not provide these files on the forums.

ThisOnePosts

Wolfess wrote: »

Trion was worse, that's a fact.. But ArcheAge is also partially f2p, so in a way it's more easy to forgive that kinda stuff.

This game costs a -lot- for these things to occur..

Some people paid more for ArcheAge in one swoop buying a founders pack, not finding land, having the game removed from Steam and so on. Trion is a bunch of thieves and their game is doing horribly. What I find hysterical are the claims to ArcheAge being some amazing game that people are so sure of and now it is suffering horrendously. People are complaining very much of things that would not go on if the game were NOT F2P.

ESO has issues sure, but if you've played other MMOs the first year, you'd realize they are many times (not always, but often enough) much worse off than ESO seems to be. ArcheAge is a good example of that.

Quoriah

ZOS_AmeliaR wrote: »

In order to get this resolved as quickly as possible, we ask that anyone encountering this issue please submit a Game Consultant file and host.developer file to our Support Team.

@ZOS_AmeliaR‌ - done. To find it faster, ticket reference code is 141112-000867

Wolfess

@ViciousWayz True, true. ArcheAge is pretty horrid, and so is Trion. I never said they aren't

Wolfess

Quoriah wrote: »

show previous quotes

ZOS_AmeliaR wrote: »

In order to get this resolved as quickly as possible, we ask that anyone encountering this issue please submit a Game Consultant file and host.developer file to our Support Team.

@ZOS_AmeliaR‌ - done. To find it faster, ticket reference code is 141112-000867

@ZOS_AmeliaR @Quoriah - Done too, ticket reference code is 141112-000869

AshySamurai

Yep. Ticket #141112-000873
Ticket numbers pretty close.

ZOS_AmeliaR

Awesome! Thanks for the follow-up, everyone. We'll make sure these ticket numbers get over to the right folks.

ThisOnePosts

Wolfess wrote: »

@ViciousWayz True, true. ArcheAge is pretty horrid, and so is Trion. I never said they aren't

Yeah I know, just clearing that up incase someone wanders in and says "F THIS waiting for fixes --- I'm going where everything is peachy!!" Then makes a huge mistake

Don't get me wrong, there are some okay things about the game but ouch.. at least ZOS does literally work hard on things, Trion doesn't seem to give a crap and bots, bots, BOTS... they ban them and many players in the process of trying to get the bots.

That is why a subscription is a beautiful thing, it's more manageable. ESO no longer has that infestation it had when the game launched, due to it being so manageable and we actually got to see GMs run over with real "ban hammers" and smack the bots with it as they exploded and were banned. Ahh the epicness, gives ZOS a bro-nod you're all right.. you're all right

Wolfess

Thanks @ZOS_AmeliaR

@ViciousWayz Ahah, nope, that would be a huge mistake Reason I was freaking out over this issue is because my guild and myself quit ArcheAge (due to the complete lack of any proper CS, among other things such as what you all mentioned) and we came here, and then I buy the game and it doesn't work. I was like "Seriously?" xD

ThisOnePosts

Wolfess wrote: »

Thanks @ZOS_AmeliaR

@ViciousWayz Ahah, nope, that would be a huge mistake Reason I was freaking out over this issue is because my guild and myself quit ArcheAge (due to the complete lack of any proper CS, among other things such as what you all mentioned) and we came here, and then I buy the game and it doesn't work. I was like "Seriously?" xD

ahhh, I see.. well, Welcome! The game usually does work, this is the first major issue like this and it only affected EU (I'm on NA). Not that it is a good thing, it's not.. however ZOS replies as seen above and will fix it so it will certainly make up for itself.

Also you'll find yourself MOSTLY free of botters/spammers which is a wonderful thing these days that I'd pay 2x the monthly fee for. LOL

Wolfess

ViciousWayz wrote: »

show previous quotes

Wolfess wrote: »

Thanks @ZOS_AmeliaR

@ViciousWayz Ahah, nope, that would be a huge mistake Reason I was freaking out over this issue is because my guild and myself quit ArcheAge (due to the complete lack of any proper CS, among other things such as what you all mentioned) and we came here, and then I buy the game and it doesn't work. I was like "Seriously?" xD

ahhh, I see.. well, Welcome! The game usually does work, this is the first major issue like this and it only affected EU (I'm on NA). Not that it is a good thing, it's not.. however ZOS replies as seen above and will fix it so it will certainly make up for itself.

Also you'll find yourself MOSTLY free of botters/spammers which is a wonderful thing these days that I'd pay 2x the monthly fee for. LOL

Thanks, hehe It's okay, I mean, they're fixing it now ^^ What mostly annoyed me was that we just didn't get any proper "we're on it" response, y'know?

Oh, grand! I absolutely hate botters and spammers, AA was full with 'em >.<

Chadwing

Ticket submitted, my reference number is 141112-000904

AshySamurai

YEAH, it's very frustrating, especially if it's your first expirience with this game, but mostly it works fine.

Chadwing

Something to keep you going while you wait for the fix. https://youtube.com/watch?v=pFRFRwkDsog

ThisOnePosts

Wolfess wrote: »

show previous quotes

ViciousWayz wrote: »

Wolfess wrote: »

Thanks @ZOS_AmeliaR

@ViciousWayz Ahah, nope, that would be a huge mistake Reason I was freaking out over this issue is because my guild and myself quit ArcheAge (due to the complete lack of any proper CS, among other things such as what you all mentioned) and we came here, and then I buy the game and it doesn't work. I was like "Seriously?" xD

ahhh, I see.. well, Welcome! The game usually does work, this is the first major issue like this and it only affected EU (I'm on NA). Not that it is a good thing, it's not.. however ZOS replies as seen above and will fix it so it will certainly make up for itself.

Also you'll find yourself MOSTLY free of botters/spammers which is a wonderful thing these days that I'd pay 2x the monthly fee for. LOL

Thanks, hehe It's okay, I mean, they're fixing it now ^^ What mostly annoyed me was that we just didn't get any proper "we're on it" response, y'know?

Oh, grand! I absolutely hate botters and spammers, AA was full with 'em >.<

Yeah, while ZOS is a very big company sometimes they don't reply right away, they don't ignore major issues such as this that's for sure. Not being able to play the game due to something on their end is about as priority as it can get for them lol.

And yeah, I know they are all over AA and pretty much all F2P these days but AA had it bad. We did have more botters/gold spammers here around launch but I guess it became "not worth it" to them at some point to keep paying for game/account and all the other limitations ZOS put into ESO to make it unattractive for a botter to be here ---- not to mention the community in general would not go and buy gold (in general) as this is a very particular bunch of Elder Scrolls fans (many, not all of course) that botters are not prepared for LOL.

We will spend 1 hour sitting there reporting them all just because F THEM... that's how we roll here. We protect our turf!

But literally, GMs from ZOS came in and hit them with "hammers" which made them explode and banned them all at once. It was beautiful

Quoriah

Hopefully we don't need to wait until the next EU patch and that this is simply re-uploading the EU client resources & forcing a cache purge on their CDN.

Rydik

Possible solution for 303 error

1. Delete *\The Elder Scrolls Online EU\depot\patchdata.depot\
2. Change strings in this files:
*\The Elder Scrolls Online EU\depot\_databuild\databuild.stamp

0.win.0.live.1076342
2014/10/32:08:53:21
1.5.2

To

0.win.0.live.1080586
2014/11/09:03:51:35
1.5.3

*\The Elder Scrolls Online EU\vo_en\_databuild\databuild.stamp

4000.win.1076561.live.1076342
2014/10/32:13:08:07
1.5.2

To

4000.win.1080609.live.1080586
2014/11/09:07:27:59
1.5.3

Chadwing

^ Note that this fix is only for people who are only having trouble with the latest patch. Does not fix installs for new players.

AshySamurai

Rydik wrote: »

Possible solution for 303 error

1. Delete *\The Elder Scrolls Online EU\depot\patchdata.depot\
2. Change strings in this files:
*\The Elder Scrolls Online EU\depot\_databuild\databuild.stamp

0.win.0.live.1076342
2014/10/32:08:53:21
1.5.2

To

0.win.0.live.1080586
2014/11/09:03:51:35
1.5.3

*\The Elder Scrolls Online EU\vo_en\_databuild\databuild.stamp

4000.win.1076561.live.1076342
2014/10/32:13:08:07
1.5.2

To

4000.win.1080609.live.1080586
2014/11/09:07:27:59
1.5.3

Doesn't helped to me. Hope ZOS will fix it.

ZOS_AmeliaR

Hey everyone. We wanted to give everyone an update on this: we've identified the cause of the 303 error / Invalid Memory Size issue, and we're actively working on a fix. Thanks again for your patience as we work to resolve this.

Wolfess

@ZOS_AmeliaR Thanks for the update Are we gonna get a compensation for the days we lost?

AshySamurai

Nice. I hope you'll deploy this fix with 1.5.4. And I hope we'll get compensation.

ZOS_AmeliaR

Wolfess wrote: »

@ZOS_AmeliaR Thanks for the update Are we gonna get a compensation for the days we lost?

Compensation of lost game time due to issues like this are dealt with on an individual basis. When contacting our Support Team with your host.developer and Game Consultant files (for those who haven't done so), feel free to mention the day you first encountered this issue so that an agent can look into providing you with compensatory game time. If you've already been in contact with an agent, you can follow up in the same ticket to discuss compensation for lost game time.