Hello Elder Scrolls Online Community,
I'm writing this as a concerned fan of the game and paying customer. I have been writing Elder Scrolls Online technical support for 4 days now and have called technical support twice. I initially was experiencing highs-and-lows with downloading the patch on Monday (ranging between 3mbps and 25kbps). I followed pages and pages of instructions on repairing the launcher, sending in reports, firewalls, security, internet connections and internet service providers at ESO technical supports recommendations via email.
2 technical support representatives and several emails later
After following all the steps my slow download speed and faulty "completed %" in the launcher was never repaired. This was occurring on 2 pcs running Windows 8.1 and an iMac running Mavericks.
Customer support promised a response and acknowledged that my case had moved to a higher level. They promised a callback. I have not received any feedback aside from waste of time instructions on possible solutions and countless hours re-downloading 30gig files, reinstalling and calling your technical team.
I want to make it clear that I am not here to rant or be upset. I want to work with your team to find a solution to this problem since emailing and calling was rendered useless and as of right now I am paying for a service I am not receiving.
Today my patch finished! I was very happy. When I launch the game I am now getting a spinning wheel and an error report from the iMac.
Fix your s***t and give me SOME sort of feedback because this is absolutely disappointing and ridiculous at this point. I love your game and would love no more than to continue playing it, but I cannot. I do not have the technical expertise your team has and would greatly appreciate any sort of assistance beyond apologies and excuses of high customer support volume. 4 days is too long.
I've received VERY poor (possibly the worst i've experienced) technical support for a game I love and would like to continue playing. Here are my problems in order of occurrence:
1. Download speeds ranging between 3mbps and 25kbps
2. Launcher showing a variety of completed %, changing when I pause, close or relaunch the application
3. CONSTANTLY re-downloading, re-applying and reinstalling the game and patch on both PC running Windows 8.1 and iMac running Mavericks.
4. Finally 4 days after following ALL steps described by ESO tech support (and failing to fix the problem) the game has finished what it's gotta' do.
5. Game crashing upon pressing play.
Since ESO tech support can't seem to help me out i'm here to beg someone for assistance who may care even just a little.