[@ OP] - We're sorry to hear you've been experiencing such a frustrating issue. Our Mac team has been on the case tracking this one down. We are currently testing a fix for what we believe is causing your issue. If it passes, it will be in Update 3.
If it passes ? We mac users also pay monthly for the game, as costumers we should get same love as the PC users.
For 5 months I've been hearing that fixing the mac client is the top priority for ZoS by their CS reps. After trying everything they've advised and seeing no improvement, plus five months elapsing without any fix, I've come to the conclusion that they really don't want mac user's subscriptions.
I'd love to play this game, but it's more annoying than fun in AvA.
#1 cause of death is client crash...
Please let us know if you are able to shut it off and try again! If you have submitted a support ticket, can we please have the ticket number to track down what solutions have been tried? Thank you!
Systems on the lower end of the spectrum might be impacted quicker by those changes than those with a greater performance reserve.
FYI I have tried both of those suggestions to no avail.
The Razer software is nowhere on my computer. I've long since removed it.
I've also returned in-game bindings to default with no luck.
I have used different mice and a different keyboard.
The keyboard directional keys also triggered the behaviors on two USB keyboards.
There are similar bug complaints on the Windows Customer Support pages.