This *bleeping* game is unplayable

incandescent

Logged out multiple times today, client crashes every 15 minutes, the lag is unusable.

This has been going on for days.

FGS Zenimax fix this damn thing or just switch it off and give us our money back.

Fuzzylumpkins

I am most put off with gaming companies that feck over players based on the one thing you demanded but will never happen. "Give us our money back."

There will never be a refund. It makes the bitter pill of a completely [snip] game hard to swallow. I eat a poorly prepared meal, buy a TV that doesn't display, get a car with on board issues, buy a home with faulty wiring- any of those things can be rectified, refunded or replaced with minor inconveinences such as a rental car or temp hotel or refunds. But in gaming. They can lie, cover up and over hype all they want, the minute you let go of that cash, poof, it's gone and you are screwed. No recourse. The only consequence is to be shaken down further by silence and fanbois until you are spitting nails.

[Moderator Note: Edited per our rules on Cursing & Profanity]

Lord_Wrath

Its not their fault your computer has problems.

incandescent

Lord_Wrath wrote: »

Its not their fault your computer has problems.

My computer is just fine. I have never played such an unstable game before in my life however. It's not as if I'm the only person experiencing these problems this week.

Lord_Wrath

incandescent wrote: »

Lord_Wrath wrote: »

Its not their fault your computer has problems.

My computer is just fine. I have never played such an unstable game before in my life however. It's not as if I'm the only person experiencing these problems this week.

Obviously your PC is having an issue with the game. What do you want zenimax to do about it when other people can play just fine? Its not their fault.

incandescent

Lord_Wrath wrote: »

Obviously your PC is having an issue with the game. What do you want zenimax to do about it when other people can play just fine? Its not their fault.

My PC, which is absolutely fine, suddenly develops a problem with precisely one piece of software, at the same time as lots of other people develop the same problem, and it's MY fault?

Good grief.

DMuehlhausen

incandescent wrote: »

Lord_Wrath wrote: »

Obviously your PC is having an issue with the game. What do you want zenimax to do about it when other people can play just fine? Its not their fault.

My PC, which is absolutely fine, suddenly develops a problem with precisely one piece of software, at the same time as lots of other people develop the same problem, and it's MY fault?

Good grief.

It's still an issue with your computer. Either a driver, or an Windows up, or something that is on your computer that doesn't play well with ESO. Is it frustrating sure. When Diablo 3 came out I could only stay connected for 15 minutes at first. Then I would get kicked rejoin then never get dropped again. Stop playing for about an hour and the process would start again.

It turned out to be my fully functional, for every website, game, mobile device, wireless router. The software for some reason just didn't play well with Diablo 3.

So yes it is your computer, no we aren't saying go buy a new one. They will fix the problem. You might even have to do a repair, or reinstall of the client. Again annoying sure, but like the second person that posted here it's a minor inconvience.

starlizard70ub17_ESO

Alot of people are having problems with ESO's lag and client crashing problems. It's not the users computor fault, it Zenimax's server fault.

Mindvision

Same here, I have a killer of a CPU and it's using up 90 to 100% now in places like cyrodill, this is also known as a memory leak and the majority of people are dealing with it. Besides the loading times of some transitions suddenly being way too slow and me having a SSD + a fast internet connection, i wouldn't be surprised if the megaserver were memory leaking as well !

Sihnfahl

DMuehlhausen wrote: »

It's still an issue with your computer. Either a driver, or an Windows up, or something that is on your computer that doesn't play well with ESO.

Okay, so explain that reasoning. No windows patches. No change to any other software. No driver updates. The only thing that changed between the OS and the software package was the software package got an update.

And it's happening to multiple people with different hardware setups.

That says there's a problem with the software package, not the OS or computer.

Lord_Wrath

If the software package was the problem, why would other people be able to get on no problem?

MonkeyAssassin24

DMuehlhausen wrote: »

incandescent wrote: »

Lord_Wrath wrote: »

Obviously your PC is having an issue with the game. What do you want zenimax to do about it when other people can play just fine? Its not their fault.

My PC, which is absolutely fine, suddenly develops a problem with precisely one piece of software, at the same time as lots of other people develop the same problem, and it's MY fault?

Good grief.

It's still an issue with your computer. Either a driver, or an Windows up, or something that is on your computer that doesn't play well with ESO. Is it frustrating sure. When Diablo 3 came out I could only stay connected for 15 minutes at first. Then I would get kicked rejoin then never get dropped again. Stop playing for about an hour and the process would start again.

It turned out to be my fully functional, for every website, game, mobile device, wireless router. The software for some reason just didn't play well with Diablo 3.

So yes it is your computer, no we aren't saying go buy a new one. They will fix the problem. You might even have to do a repair, or reinstall of the client. Again annoying sure, but like the second person that posted here it's a minor inconvience.

I understand performance issues usually involve a problem in hardware, but logically, there is virtually NO WAY that immediately after a patch, multitudes of people who were able to play the game fine suddenly experience drastic FPS drops. So far in my experience, it only happens in Cyrodiil in the vicinity of large battles.

Even if it was somehow linked to a driver, setting, or hardware config (again with a large portion of players), at worst you would figure fps would only drop to 10-20.

All signs and all logic point to this being a problem with something that happened with the latest patch. If you haven't experienced this there are only two options: either you haven't been involved in a significantly populated battle in Cyrodiil, or you are extremely lucky and/or fortunate to avoid it.

This would be comparable to a bunch of people getting sick at a restaurant after trying a new meal offering and blaming their immune systems.

Fuzzylumpkins

Sihnfahl wrote: »

DMuehlhausen wrote: »

It's still an issue with your computer. Either a driver, or an Windows up, or something that is on your computer that doesn't play well with ESO.

Okay, so explain that reasoning. No windows patches. No change to any other software. No driver updates. The only thing that changed between the OS and the software package was the software package got an update.

And it's happening to multiple people with different hardware setups.

That says there's a problem with the software package, not the OS or computer.

reasoning and explanation.

Just like having an actual technical issue within teso, contacting support and being told- sorry buddy you are dumb it is your comp and you are bad (paraphrased but it how they leave you feeling) and 2 days later zos admits to mem leak, hard resets, problem solved. Hmmm

[Moderation: Content removed for Flaming]

incandescent

DMuehlhausen wrote: »

It's still an issue with your computer. Either a driver, or an Windows up, or something that is on your computer that doesn't play well with ESO. Is it frustrating sure. When Diablo 3 came out I could only stay connected for 15 minutes at first. Then I would get kicked rejoin then never get dropped again. Stop playing for about an hour and the process would start again.

It turned out to be my fully functional, for every website, game, mobile device, wireless router. The software for some reason just didn't play well with Diablo 3.

So yes it is your computer, no we aren't saying go buy a new one. They will fix the problem. You might even have to do a repair, or reinstall of the client. Again annoying sure, but like the second person that posted here it's a minor inconvience.

The game has been playing mostly okay on my PC for months and then it stops this week. At exactly the same time as lots of other people are experiencing the same symptoms.

I haven't installed any new software on my PC. I have Windows updates on manual so I know this wasn't caused by an update. And the spec of my PC is very high so it's not a performance issue.

I'm not having any problems with any other software on my PC.

It's ESO that's changed, not my machine.

kewl

OMG, this is going to be my signature! +1 bacon for you.

snowmanflvb14_ESO

incandescent wrote: »

Lord_Wrath wrote: »

Its not their fault your computer has problems.

My computer is just fine. I have never played such an unstable game before in my life however. It's not as if I'm the only person experiencing these problems this week.

well considering the vast majority of players are not having issues then it is on your end.

incandescent

Lord_Wrath wrote: »

If the software package was the problem, why would other people be able to get on no problem?

Several times today I've experience frame rates that are unplayable in small to medium sized battles. The chat window has been full of people complaining about it. And a number of times today I've been logged out in the middle of play and when I've got back in, the chat window was again full of people saying the same thing had happened to them.

Drakoleon

This game shouldnt be released should be open beta I wish i could get my money back and try again after a year
Its the best game ever played but.....its unplayable

Lord_Wrath

Im not claiming to know what the problem is, and I laugh that everyone barges in here thinking they know whats up. It could be your hardware has something in common with other peoples hardware that also experience this issue, it could be the latest patch/maintenance did something that disagrees with your hardware and others. Im just trying to be rational than simply claiming 'Zenimax needs to fix the damn thing'.

[Moderation: Content removed for Flaming]

incandescent

Lord_Wrath wrote: »

Im not claiming to know what the problem is, and I laugh that everyone barges in here thinking they know whats up. It could be your hardware has something in common with other peoples hardware that also experience this issue, it could be the latest patch/maintenance did something that disagrees with your hardware and others. Im just trying to be rational than simply claiming 'Zenimax needs to fix the damn thing'.

I haven't changed anything about my system. Zenimax keep changing their system. They might well have done something that clashes with some aspect of my system - and clearly with a huge number of other peoples' too.

And that makes it their problem. If they continually fiddle with the system and break it on an ongoing basis, the problem and the blame are absolutely 100% theirs. I don't know what they've done to their code, therefore I can't fix it. And I shouldn't have to keep fixing it every time they change something.

incandescent

coryevans_3b14_ESO wrote: »

Today I'm tired of all the complaining. Tomorrow maybe I wont be.

Therefore, I really could care less about your problems. I have my own (as do most other people) that are much more important then your game having problems.

Yeah well I'm sorry to hear about that, but this is a forum about customer support for a game. If you want to talk about health problems or the problems in the middle-east you should look elsewhere.

In the meantime, people will continue to discuss problems with this game on this website.

Tandor

MonkeyAssassin24 wrote: »

I understand performance issues usually involve a problem in hardware, but logically, there is virtually NO WAY that immediately after a patch, multitudes of people who were able to play the game fine suddenly experience drastic FPS drops.

While, as in any new game, there will undoubtedly be server optimisation issues that will get resolved at the developers' end, the fact remains that some players do notice a difference in performance when a major patch is released, either because their machine was only marginally coping before and the changes in the patch tipped it over the edge, or because they have a specific piece of hardware/driver that has compatibility issues with the patch. It isn't possible for developers to expose a patch to the level of testing in QA or on a public test server that it will get on the live servers, so such issues simply can't be anticipated and prevented.

The biggest misconception is that because a player's computer can play games X, Y and Z without any problems it must be the developer's fault that it cannot play game A. All games place different demands on the CPU and GPU in particular, and those demands will vary from one patch to another. If your system has a weak spot at some point a patch will expose it.

The advice to upgrade graphics card drivers to address such issues is in my view usually an erroneous one, as the code will not have usually been developed around the latest drivers. Graphics card drivers follow game updates, not the other way round. If you're struggling with a current driver you're generally better off rolling it back to a proven rock solid one from a year or more ago, rather than updating it to the latest unproven beta driver.

Moreover, these problems aren't always related to hardware. Run a clean machine with no browsers open, no background applications other than for security, and no addons for the game itself. Most people would be amazed to discover how much crap they have running on the machine when they're trying to run a CPU/GPU intensive game!

Ninnghizhidda

Not my intention to "defend" Zeni or anything, and neither to say that ESO is perfect or doesn't have issues, but... Personally, I have been playing every day since early access, and very rarely ran into any of the issues described.

Perhaps the odd disconnect or screen loading freeze, the occasional game freeze, fps drop, "lag". But all those issues are quite common in virtually any MMO, in fact they can happen so much that it does get irritating and I have lived through it in other MMOs.

Just saying that in ESO it is rather uncommon so far. Not disregarding that several people really have troubles, but I also believe certain of those issues possibly have more to do with hardware, operating system, anti-virus, and so on setups, rather than the game itself.

Again, ESO has indeed well documented issues with. for example, mem leaks, CPU / GPU usage and so on, but these I assume are the same for everyone.

incandescent

Tandor wrote: »

While, as in any new game, there will undoubtedly be server optimisation issues that will get resolved at the developers' end, the fact remains that some players do notice a difference in performance when a major patch is released, either because their machine was only marginally coping before and the changes in the patch tipped it over the edge, or because they have a specific piece of hardware/driver that has compatibility issues with the patch. It isn't possible for developers to expose a patch to the level of testing in QA or on a public test server that it will get on the live servers, so such issues simply can't be anticipated and prevented.

The biggest misconception is that because a player's computer can play games X, Y and Z without any problems it must be the developer's fault that it cannot play game A. All games place different demands on the CPU and GPU in particular, and those demands will vary from one patch to another. If your system has a weak spot at some point a patch will expose it.

The advice to upgrade graphics card drivers to address such issues is in my view usually an erroneous one, as the code will not have usually been developed around the latest drivers. Graphics card drivers follow game updates, not the other way round. If you're struggling with a current driver you're generally better off rolling it back to a proven rock solid one from a year or more ago, rather than updating it to the latest unproven beta driver.

My machine is less than a year old. It has 3.4GHz quad core i7 processor, 16GB RAM, 256GB SSD and 2TB 7200rpm disk and a high-end NVidia graphics card. It's all standard, recent hardware, well-supported by drivers and there's no question of it not being able to cope with games in terms of sheer grunt.

Huckdabuck

DMuehlhausen wrote: »

So yes it is your computer, no we aren't saying go buy a new one. They will fix the problem. You might even have to do a repair, or reinstall of the client. Again annoying sure, but like the second person that posted here it's a minor inconvience.

Ok I'm not a tech savy type but how will ZOS do the bolded above if it's HIS computer that is the problem and not their patch? Defies logic to me.

Sharee

incandescent wrote: »

I haven't changed anything about my system. Zenimax keep changing their system. They might well have done something that clashes with some aspect of my system - and clearly with a huge number of other peoples' too.

Are you sure it's a huge number of other people, and not a tiny number of other people?

I mean: you don't know how many people are playing the game. You don't know how many are having issues compared to those who don't. You know nothing except that you are not alone to have this issue. Yet you make strong statements about how the number of affected people is huge. Based on what?

incandescent

Sharee wrote: »

Are you sure it's a huge number of other people, and not a tiny number of other people?

I mean: you don't know how many people are playing the game. You don't know how many are having issues compared to those who don't. You know nothing except that you are not alone to have this issue. Yet you make strong statements about how the number of affected people is huge. Based on what?

Based on the number of posts and threads on this forum and on the in-game chat window being continually full of people complaining about it.

Now tell me, why am *I* being attacked by all and sundry for having the temerity to complain about Zenimax doing something to their game that breaks it? (And for about the hundredth time).

Tandor

incandescent wrote: »

Tandor wrote: »

While, as in any new game, there will undoubtedly be server optimisation issues that will get resolved at the developers' end, the fact remains that some players do notice a difference in performance when a major patch is released, either because their machine was only marginally coping before and the changes in the patch tipped it over the edge, or because they have a specific piece of hardware/driver that has compatibility issues with the patch. It isn't possible for developers to expose a patch to the level of testing in QA or on a public test server that it will get on the live servers, so such issues simply can't be anticipated and prevented.

The biggest misconception is that because a player's computer can play games X, Y and Z without any problems it must be the developer's fault that it cannot play game A. All games place different demands on the CPU and GPU in particular, and those demands will vary from one patch to another. If your system has a weak spot at some point a patch will expose it.

The advice to upgrade graphics card drivers to address such issues is in my view usually an erroneous one, as the code will not have usually been developed around the latest drivers. Graphics card drivers follow game updates, not the other way round. If you're struggling with a current driver you're generally better off rolling it back to a proven rock solid one from a year or more ago, rather than updating it to the latest unproven beta driver.

My machine is less than a year old. It has 3.4GHz quad core i7 processor, 16GB RAM, 256GB SSD and 2TB 7200rpm disk and a high-end NVidia graphics card. It's all standard, recent hardware, well-supported by drivers and there's no question of it not being able to cope with games in terms of sheer grunt.

Thanks for proving my point.

My machine is 4 years old, has drivers that are a couple of years old, and runs the game flawlessly, on decent settings with awesome graphics. Although I haven't formally tested it, my impression is that the latest patch has resulted in slightly lower temperatures. If the game was the sole issue, who would be most likely to be suffering, you with a new machine and the latest drivers, or me with an older machine and drivers?

I'm sure the developers will get to optimise the game for everyone, but in the meantime it's a case of sorting out the best workaround for those machines that are being tested by the game and found wanting. If the problem was purely server-end then 95% of players would be posting here instead of being in-game as they are at the moment.

incandescent

Ninnghizhidda wrote: »

Not my intention to "defend" Zeni or anything, and neither to say that ESO is perfect or doesn't have issues, but... Personally, I have been playing every day since early access, and very rarely ran into any of the issues described.

Perhaps the odd disconnect or screen loading freeze, the occasional game freeze, fps drop, "lag". But all those issues are quite common in virtually any MMO, in fact they can happen so much that it does get irritating and I have lived through it in other MMOs.

Just saying that in ESO it is rather uncommon so far. Not disregarding that several people really have troubles, but I also believe certain of those issues possibly have more to do with hardware, operating system, anti-virus, and so on setups, rather than the game itself.

Again, ESO has indeed well documented issues with. for example, mem leaks, CPU / GPU usage and so on, but these I assume are the same for everyone.

I'm talking about very specific issues which have arisen in the last few days and which lots of people have posted about on this forum in the last few days.

Please remember that we continue to pay for this broken unplayable game on an ongoing basis. I didn't change anything. Zenimax did. That is patently unfair.

incandescent

Tandor wrote: »

Thanks for proving my point.

My machine is 4 years old, has drivers that are a couple of years old, and runs the game flawlessly, on decent settings with awesome graphics. Although I haven't formally tested it, my impression is that the latest patch has resulted in slightly lower temperatures. If the game was the sole issue, who would be most likely to be suffering, you with a new machine and the latest drivers, or me with an older machine and drivers?

I'm sure the developers will get to optimise the game for everyone, but in the meantime it's a case of sorting out the best workaround for those machines that are being tested by the game and found wanting. If the problem was purely server-end then 95% of players would be posting here instead of being in-game as they are at the moment.

It's not a "new" machine, and the reason I have the latest drivers on them is because Zenimax told me to install them after their last patch.

And as I have repeatedly pointed out, ESO is the *only* software I have any trouble with.

Sharee

incandescent wrote: »

Sharee wrote: »

Are you sure it's a huge number of other people, and not a tiny number of other people?

I mean: you don't know how many people are playing the game. You don't know how many are having issues compared to those who don't. You know nothing except that you are not alone to have this issue. Yet you make strong statements about how the number of affected people is huge. Based on what?

Based on the number of posts and threads on this forum and on the in-game chat window being continually full of people complaining about it.

You realize that this game has likely hundreds of thousands of players, at the least?(A conservative estimate based on the published ~5 millions beta testers) How many threads did you see? Twenty? How many unique accounts did you witness report this issue? Fifty? Eighty? That's still a drop in an ocean.

Maybe there really is a huge number of people affected. Maybe there isn't. The only one in a position to judge that is Zenimax. Not you, not me.