I got a question regarding stolen guild bank

Elirienne

Fairydragon3 wrote: »

Elirienne wrote: »

Hearts wrote: »

Elirienne wrote: »

But you haven't lost anything, either.

Excluding that i lost thousands of mats for woodworking, clothing and blacksmithing.. I did lose a *** load of potions and food and the capability of leveling anything to 50 (except enchanting) in a short while.

I shouldn't have procrastinated leveling my provisioning :P

No. You did not have any mats and clothing before, just like you do not have now. You were playing a game pretending you had silk, barley etc.

What he lost was Time, time collecting and more collecting again to replace what was taken., now thee is also the lost of trust someone would have in this guild's leadership. Any experience guild master would know to keep the bank available for trusted members (IMO, people you know in real life or have contributed to the guild bank and after they have proven themselves, 2 months is not enough time to do that). OP you and your guild are just going through your lumps, much like a band that has to flyer and haul their own crap. It's a long road to the top.

That time had already been "lost" no matter what.
At the end of the day you shut down your laptop and the only question you can ask yourself: "Was I entertained in the last 3 hours"? If the answer is yes, that's grat. If no, then you're better off playing or doing something else. So if he had already played, enjoyed, was entertained, the moment he shuts down his computer, that's all that matters. You cannot take your fake gold pixels with you, only the fun you had or didn't have.

Even though mmos are all about racing and progressing and whatnot, if you actually really think about it, the only thing that really matters at the end of the day is whether or not you had fun at the end of your playing session. If a full or empty bank (=fake items in a pretend container with nonexistent value) makes any difference to the fun you are having, then it's really not good, my friend.

Fairydragon3

Elirienne wrote: »

Fairydragon3 wrote: »

Elirienne wrote: »

Hearts wrote: »

Elirienne wrote: »

But you haven't lost anything, either.

Excluding that i lost thousands of mats for woodworking, clothing and blacksmithing.. I did lose a *** load of potions and food and the capability of leveling anything to 50 (except enchanting) in a short while.

I shouldn't have procrastinated leveling my provisioning :P

No. You did not have any mats and clothing before, just like you do not have now. You were playing a game pretending you had silk, barley etc.

What he lost was Time, time collecting and more collecting again to replace what was taken., now thee is also the lost of trust someone would have in this guild's leadership. Any experience guild master would know to keep the bank available for trusted members (IMO, people you know in real life or have contributed to the guild bank and after they have proven themselves, 2 months is not enough time to do that). OP you and your guild are just going through your lumps, much like a band that has to flyer and haul their own crap. It's a long road to the top.

That time had already been "lost" no matter what.
At the end of the day you shut down your laptop and the only question you can ask yourself: "Was I entertained in the last 3 hours"? If the answer is yes, that's grat. If no, then you're better off playing or doing something else. So if he had already played, enjoyed, was entertained, the moment he shuts down his computer, that's all that matters. You cannot take your fake gold pixels with you, only the fun you had or didn't have.

Even though mmos are all about racing and progressing and whatnot, if you actually really think about it, the only thing that really matters at the end of the day is whether or not you had fun at the end of your playing session. If a full or empty bank (=fake items in a pretend container with nonexistent value) makes any difference to the fun you are having, then it's really not good, my friend.

yeah huh, i'm sure he gets that, but you could really be more sympathetic. I doubt you have never said "I'm not wasting any more time on this game." it's the same effect if you watch TV, and a show just go horrible to where you don't want to watch. You feel remember the fact that you just spent 3 hours trying to do this and now their is no enjoyment in the result

Sharakor

It's your own fault that your guild bank was stolen. Even if Zenimax could (under their rules) intervene they should not. This was a waste of space in a section where real problems should be addressed. Boohoo get over it.

Reykice

Talk to ZENIMAX, they don`t like scams so they will help you i think. It might take some time tho...

Make your entire guild report the guy... to let them know you all disagree with what he did and its not just 1 guild member who doesn`t like it.

Let us know what they say... i`m very curious to see if they keep the "we won`t allow scamming" promise they made.

EDIT: The people above saying ZENIMAX should do nothing are most likely trying to scam other people and hope they won`t get punished... don`t mind them.

Soliduparrow

"Now, i hope that small explanation will stop replies like "Dude, its yo own damn fault son, you cray cray."


So simple google search for the guys name shows he is not a nice guy and that is somehow supposed to show that it is not your fault? You need to stop acting like you are helpless and learn from your mistake. Now you know why real life banks do not let their customers walk around in the vault.

Tabbycat

Until they fix the way the guild bank works you really have only two choices.

Allow everyone to take out as much as they want to.

Or not allow anyone to remove anything.

Unless the guy had his account hacked, I doubt ZOS will do anything to recover the lost items for you. If his account was hacked, you can submit a support ticket.

The way that the PO guild handles it is everyone has access to the guild bank. If someone yanks out a bunch of stuff (like 1/5th of the bank at a time) they lose access to the bank and the guild store for a few days. If they continue to do so, eventually they permanently lose access. So far we haven't had any major problems. Obviously that solution won't help in this situation, but for guilds that want all their members to have access to their bank, it works well.

Hearts

alexandru987eb17_ESO wrote: »

Let us know what they say... i`m very curious to see if they keep the "we won`t allow scamming" promise they made.

Well met, Master of Everything and Everyone!

Thank you for contacting the Elder Scrolls Online Team. I'm very sorry that somebody misused their guild privileges to empty your bank. Unfortunately, we are not able to take action in such matters.

Guild banks are a wonderful way to share items with other guild members, but they also require vigilance. In order to deposit and withdraw items from the guild bank, accounts must be given permission via the Ranks tab in the Guild window.
As it is up to the guild to determine who has access to the guild bank, it is up to the guild to police any deposits or withdrawals from its bank. I can only advise you to implement stricter rules on which members are permitted to withdraw, to avoid this situation in the future.
I really wish I could help you, but regrettably my hands are tied in this matter!
Let me know if there is something else I can help you with or if you have further questions. Just reply to this e-mail!

Warm Regards,
Robin
The Elder Scrolls Online Team

"A sharp blade will get you killed. A sharp wit will get you anywhere."
- Jhaza, Khajiiti poet & pickpocket

Epona222

I think this individual was being quite antisocial in their behaviour.

However, if I put anything in a guild bank, I am putting it there in the full expectation that other people can take it and use it.

I am not quite sure what you want Zenimax to do about it, given that is the way banks in this game are set up. Sure I can imagine different ways to do it, perhaps guildmembers could get a small amount of protected personal storage in a guild bank, but that's not actually the way it is, anyone given bank privileges can put in and take out whatever they like. So don't put anything in there that you aren't happy for others to take.

Nazon_Katts

Poor service. And I still wouldn't let them get off the hook, even by such standards. After all, you did utilize all security measures the game has given to you.

@ZOS_JessicaFolsom
Seriously, if this indeed the official stance, then it's nothing but an invitation to scammers. The competition very much is able to investigate such matters, restore lost items and deal with offenders. Shifting responsibility for an undisturbed gaming experience on your customers is not acceptable.

I strongly suggest reevaluating your current modus operandi.

Fairydragon3

Nazon_Katts wrote: »

Poor service. And I still wouldn't let them get off the hook, even by such standards. After all, you did utilize all security measures the game has given to you.

@ZOS_JessicaFolsom
Seriously, if this indeed the official stance, then it's nothing but an invitation to scammers. The competition very much is able to investigate such matters, restore lost items and deal with offenders. Shifting responsibility for an undisturbed gaming experience on your customers is not acceptable.

I strongly suggest reevaluating your current modus operandi.

so you are going to hold ZOS accountable for all the *** things, and stupid mistakes Players do.....and you actually think this will make them a better CS. They will be too busy to help real issues, serving the whims of idiots (not directed at op)

Players are the one's in charge of guilds, so it is up to players to make these proper precautions to protect the interests of their guild. IMO the bank should be used for junk, Moon Stone, aged meat the crap I can't get rid of because it's worth 0 gold and is found everywhere. there is far more junk in this game than there is stuff you need for adventuring, people can hang on to that stuff themselves

Demira

My guild bank is locked down and the officers give out the materials in it ...and we use the edit tab to communicate to the other officers of what they pulled out for a player.
The officers asked me if someone wants something from it if its purple or gold mats. I like the material spread out between all the players in guild. not just a couple of individuals that is asking alot from each officer.

Slash8915

Live and learn. It's a crappy situation, but I highly doubt ZoS is going to do anything because frankly, they have nothing to do with it. The guy had access to the guild bank, and he took advantage of that.

In all the MMO's I've played, I've only given officers access to the guild bank for this exact reason. If someone wants something, they talk to an officer. If they leave the guild because they don't have access to the bank, then they were in the guild for the wrong reasons in the first place.

Singular

Demira wrote: »

My guild bank is locked down and the officers give out the materials in it ...and we use the edit tab to communicate to the other officers of what they pulled out for a player.
The officers asked me if someone wants something from it if its purple or gold mats. I like the material spread out between all the players in guild. not just a couple of individuals that is asking alot from each officer.

Wow, good system. One of my guildies made me switch guild bank privileges to second in commands only - wisely - I had this ideal image of sharing. But, yeah, I guess that doesn't happen.

Gwarok

....

Nazon_Katts

@Fairydragon3‌

I hold them accountable for not even trying to help one of their customers in the matter at hand. Restoring and tracking items is something that any serious MMO CS should be able to deal swiftly with. Even more so when it affects possibly up to 499 of their customers at once.

RedMiniStapler

This is seriously messed up situation. I haven't joined any guild in eso, so I'm not sure how the guild control is, but I don't think it counts as scam since he did have full access to the guild bank.
Whoever that dude is, should get plagued by every possible bugs this game has to offer. Hopefully karma will get him.

Synfaer

Guys like this will eventually end up surrounded by like minded individuals both in game and in real life.....
So shed a tear for that future.

Fairydragon3

Synfaer wrote: »

Guys like this will eventually end up surrounded by like minded individuals both in game and in real life.....
So shed a tear for that future.

,,,,,,

Ashtaris

ArcanusMagus wrote: »

Frankly, I would approach the guild bank, any guild bank, by thinking that whatever I put in there is gone forever.

If he has permission to withdraw from the bank, and he withdraws everything, what did he do that wasn't a privilege granted to him by the guild admin?

This situation sucks, don't get me wrong, but if you let him loose in your bank, don't be surprised when this happens.

I put items in my Guild bank with the thought that it may help another member of my Guild with their journey and enjoyment of the game. However, for one person to come in and take everything from the bank deprives the other members from that resource. It's meant for everyone in the Guild, not just one member. In my opinion, that person should be ashamed of their actions and it would not hurt the ESO community if he/she just left.

Arsenic_Touch

What's funny is that on the most recent PTS notes there's mention of a guild overhaul and that it was disabled for internal testing. We'll see if they actually get it in time for monday (doubt they will though) it's actually kind of appalling that they launched the game with the guild system being so basic and then have the nerve to not do anything when a clear scam has taken place.

This pretty much tells people "Hey, we're not going to do anything about this. Go ahead and scam each other."

What it comes down to is the amount of players affected. When people first started selling vampire and werewolf bites for gold, people were scammed left and right. Zenimax's policy was that it was outside of their trading system so they couldn't do anything about it.

After hundreds if not thousands of scams taking place, they changed their policy to a case by case basis. This will probably follow the same path if they don't get their guild system under control.

So my advice, keep pushing. Spread the word. Bad PR like this will get things changed quicker.

WyndStryke

Gwarok wrote: »

WHY?!?!?!

I mean, seriously @Seroczynski, C'mon!!!! Some people that wants to act like a milkdrinker 'lil THIEF it should be OK? We aren't allowed to name and shame but those that done wrong should go unpunished? ...

I hate to say it, but I think @Seroczynski is right. You have to look at the guild bank as a dump for freebie stuff which anyone with permissions can take. I would suggest that more expensive resources should use the guild store instead.

... Taking all of it sucks big-time, but is exactly what he had permission to do.


This is a difficult and painful lesson for the OP's guild, but it is a lesson that every guild will sooner or later experience if they open the bank to everyone ... I've seen exactly the same happen before in different games on several occasions.


Follow the suggestion made earlier about only having the guild officers retrieve stuff from the bank (on request from players). I've also seen guild officers steal bank contents a couple of times before (on different games), but that was very unusual.

Nazon_Katts

WyndStryke wrote: »

I've seen exactly the same happen before in different games on several occasions.

So have I. And in quite a few instances, disciplanary actions were taken against the offender and items were restored. If other companies can successfully deal with this, so should ZOS. That's what I expect from a premium service.

Heck, back in the day I could petition in game and wouldn't have waited much longer than 15 minutes till a GM would spawn right next to me and help me with whatever matter at hand. Or I ended up in prison, white rooms or frozen in place within a couple of minutes, when I strayed too much to the dark side.

That's service, even when you were on the receiving end of disciplinary actions (rightly so), you'll positively remember. That's what makes you recommend a game even though it might be buggy or there's known exploits, because CS deals swfitly with them.

A GM spawning and advancing your quest or setting a flag for an achievement that was bugged doesn't solve the underlying problem, but makes it a much more enjoyable experience, to such an extent, the bug itself doesn't matter that much anymore. Same when you know that exploits are still in the game, but rest assured exploiters are caught and dealt with.

And going that extra mile and helping even though it was the customers own fault (which I still believe to be arguable in this case here), will make for an even more memorable customer service experience. Making good what the company did wrong is what customer service should be about, making good what the customer did wrong is what makes great customer service.

Great customer service buys you the most time of your customers. And time is what this game desperately needs.