Audio Bugs

Myxril · March 2016

While crafting glyphs, the voiceover for Deni was cycling between a static hiss, a static burp/burst, running water, howling wolf, growling wolf. Also, a few times, no sound at all.

This happened while using 64-bit. 32-bit, so far, runs perfectly for me. 64-bit runs much better for me in Cyro, but crashcrashcrashcrashes in Hew's Bane all the time. I have to 32-bit for HB, and 64-bit for Cyro.

While in Cyro with 64-bit, during massive sieging the sound will stop completely only to randomly come back and stop again. Sometimes it comes back completely for a while, sometimes for a short time. Other times it comes back partially for a while or a short time.

JamieAubrey · March 2016

Its happening to me in PvP

Turelus · March 2016

Casey for CEO of ZOS!

Damn that was one good Dev Post!

KhajiitiLizard · March 2016

It's not any ability... it's the battle music. The cymbal crash and other things at the end of combat. Since being a NB the average fight time is a second or less. Constantly going in and out of combat. It's fine for long battles (like boss fights) but if you guys could come up with a way that it only does this woosh effect after battles lasting longer than a minute.

DaveMoeDee · March 2016

I wanted to send a video of weird sounds in Craglorn, but I need to figure out how I will get that done.

Every time I leave the enchanting building, I get weird sounds outside. It seems to be everywhere in Belkarth for me. I didn't try any other zones. I have a 58MB mp4 recording, but I'm not sure how to get it to ZOS. I'm not interested in posting it to youtube.

Altaire · March 2016

Altaire wrote: »

Same audio problems w/ 32 bit and 64 bit, no footstep/horse, no weapon/spell audio. no audio from near-by Dolmans/anchors.
Most environmental audio sounds normal, weather/birds/pets and npc voices.
Odd static noise when in 64 bit mode after playing awhile, but don't hear it when 1st logging in.
PC win7/64bit
Update: logged in w/ lap-top, same audio problem. also I do hear Dolmans when they 1st come down and when destroyed, but low rumble and all combat audio is gone.

Ran 'repair' option from launcher, it fixed alot of the audio problems. Still some random noises w/ 64 bit but much better. it was almost a 7 gig repair.

nostrudel · March 2016

I also am very grateful the devs in ESO actually respond to players' comments. Most MMO's just remain silent while they work on a problem, until they get it fixed. Meanwhile, a lot of customers get upset and either post flames or rage quit the game, because they think their concerns are being ignored. A little reassurance goes along way towards inspiring patience while the inevitable hiccups are ironed out.

BTW, players new to the franchise may not know that funny glitches in Elder Scrolls games are almost traditional! There are many hilarious vids of these unintentionally comical game moments online. I remember my favorite Skyrim character had permanently steaming feet! The only way you could get rid of the effect was to do a "sex change" from female to male, then back. Yesterday, I summoned my horse, and after I was mounted, I kept hearing my whistle sound effect over and over and over. As I got closer to the water, it became louder and louder. Finally, I realized it was a bird on the shoreline that was mimicking me. Apparently an encounter with the rare, wild Marine Mocking Jay!

DaveMoeDee · March 2016

nostrudel wrote: »

I also am very grateful the devs in ESO actually respond to players' comments. Most MMO's just remain silent while they work on a problem, until they get it fixed. Meanwhile, a lot of customers get upset and either post flames or rage quit the game, because they think their concerns are being ignored. A little reassurance goes along way towards inspiring patience while the inevitable hiccups are ironed out.

It is interesting to hear this. With all the ranting of some posters about a supposed lack of communication, I was wondering what their reference point was. Apparently, some players are just difficult people.

I noticed the same on the forums for Baldur's Gate Enhanced Edition. A lot of people screaming if staff wasn't replying 24-7 about every single complaint.

WalkingLegacy · March 2016

Anyone else had NPC repeat non face to face quest dialog over multiple times before continuing on with the conversation?

My buddy and me had this issue when talking to the King and meeting for cold harbour 64bit client. In a party and both together when this happened.

goatlyonesub17_ESO · March 2016

MrCray78 wrote: »

And I have this bug ...

The female characters don't seem that booby heavy during character generation. It's like they gain a couple of bra sizes in between there and the Wailing Prison in Coldharbor.

GTech_1 · March 2016

@ZOS_CaseyCoffman
That is the single most responsive ... well, response I've seen from a ZOS dev in over 2 years playing the game (since back in the beta).

Good job man, Bravo!

pretzl · March 2016

Okay, so in hopes of aiding devs alittle more, I'll give my experience aswell.
Outside of what has been mentioned already, I'm noticing an increase in sound static while using Elemental Ring from the Destro Staff tree. I'm not 100% sure if it's just random, but whenever I've gotten these static noises outside of Hew's Bane, it's been during a trash-pull in a dungeon/trial whilst spamming Ele Ring on my Dragonknight.

Hope I'm of help!

Elf_Boy · March 2016

The x64 sound problems started today for me in the Grahtwood and are now following me to other zones.

I played an alt not so often taken far from his bank spot.

If I verify the client in the launcher will it also verify the x64 code?

Enodoc · March 2016

@ZOS_AlanG A bunch of non-ZOS posts in this thread have been appearing in the dev tracker. Could you have a look into this bug, please? The legit dev posts are getting swamped. Thanks!

ZOS_AlanG · March 2016

Enodoc wrote: »

@ZOS_AlanG A bunch of non-ZOS posts in this thread have been appearing in the dev tracker. Could you have a look into this bug, please? The legit dev posts are getting swamped. Thanks!

Fixed, thanks for the alert.

Zaldan · March 2016

I hope they fix this before I start ignoring sounds that are going to get me killed, sound is a huge part of PVP, sooner or later I'm going to start unconsciously tuning these sounds out and not paying attention in a PVP environment will get you killed.

WillhelmBlack · March 2016

Get them all the time. Jungle sounds in resource towers, weird messed up sfx, just earlier I lost all sound.

ManwithBeard9 · March 2016

Got a crazy amount of static hiss noises while in Wrothgar today on the 64 bit client.

Morimizo · March 2016

emeraldbay wrote: »

For the benefit of the ongoing investigation into these issues, I've recorded a short thing that shows exactly what I deal with when I run the 64 bit client.

Listen here!

This is a clip of one of my characters (PC / NA / EP) running around and interacting with things in Abah's Landing. Strangeness ensues.

This is exactly what I hear sometimes...thanks for the great recording. Definitely worth many a lol.

64-bit client, btw.

Arthmoor · March 2016

ZOS_CaseyCoffman wrote: »

Hi again folks. I'm trying to read and respond to everyone in line here. Its a very early Saturday morning for me here on the east coast, so if I happen to miss one of you, I promise it's not intentional!

@Arthmoor

Arthmoor wrote: »

The only audio problems I've run into so far were the dialogue lines Malacath was supposed to be delivering when lighting pyres in Old Orsinium. They were getting cut off or only playing the last parts. 64 bit client, and the dungeon was packed with people so that might have had something to do with it.

That's no good! Do you recall roughly how many other people there were in the area with you? Adding this to the list and investigating.

I was in there with one of my guild members, but there was at least one other large group of about 8 people or so that we saw while I was running the quest. If it helps at all, things also got bogged down quite a bit in general when that other group was around. There's also A LOT of things attacking you in there on top of all that so combat spam in general might have played a part.

Over all I've been quite happy with the performance of the 64 bit client. Aside from this issue with Malacath and a few pink textures (seemingly solved by purging the cache file), it's been a smooth experience.

Bartdude · March 2016

using 64 bit client, no sound issues to report. how many people here are using on-board sound? I'm using a dedicated SB soundcard. Have not had any graphical errors either.

GrimMauKin · March 2016

I'm using a SB X-Fi card with Windows 10 64 bit drivers and have been getting loads of audio glitches, but only with the 64 bit client. I've gone back to using the 32 bit client for now.

KhajiitiLizard · March 2016

I surprised how little attention paid to the sound card when people get a gaming computer. Integrated audio is awful. Many audio glitches are cause by just how bad it is. I have an older model sound card a Echo Audio Mia MIDI which I actually use it to record my own music. It's like a 16 year old design yet it's dead silent as far as noise. can go up to 96khz 24 bit which is way higher than most integrated audio (usually 44khz 16 bit). Not that this sample rate and bit depth is bad (it's CD standard after all) it's just that the DACs and ADCs (digtal-to-analog [and vice versa] converters for those who don't know the acronyms) of onboard audio suck so badly. Such a high noise floor. Worse than cassette tape actually.

Bartdude · March 2016

indeed, with every PC I've put together I've always had a dedicated SB card. on-board sound is no way as good. current SB card (PCI Express Sound Blaster X-Fi Titanium Fatal1ty Champion Series) is getting a little old but I love the FP (Front Panel)

Zaldan · March 2016

ZOS_CaseyCoffman wrote: »

andi-bb16_ESO2 wrote: »

ZOS_CaseyCoffman wrote: »

Hi Dreyloch (and others!), I couldn't agree with you more about combat sounds being crucial to reaction time. As Jess mentioned, we are looking into this. The biggest help we could use now are video captures of sounds not playing in Cyrodiil, (ideally with no non-game sounds playing) from users like you!

(Edit for clarity. Ideally we're looking for videos of JUST sounds missing in Cyrodiil, as we're of the mind that the static/random sounds issue is a separate one, linked to 64 bit clients)

i will record some tonight, all last night whilst PVP I kept loosing all sound when it got very busy. If I died or wondered off a bit the sound would come back.

Excellent, thank you!

And to those of you who asked about our internal process of testing these. The issue is that what we are seeing and hearing internally is far different than what you all are describing. So far the only evidence I have of this is what I've encountered on Live myself.

I've been running around with you all in Cyrodiil for the past 3 days trying to capture this in action. The clip below was taken yesterday (3/10/16) at 4pm EST on the PC EU megaserver in the Trueflame campaign using the Live 32bit client.

https://youtu.be/MJA2mo480lk

You'll notice that at 0:04 the combat sounds cease playing entirely until roughly 0:09 seconds in. This is the most severe occurrence of this issue that I have personally seen so far.

PC Hardware, user settings, client (32/64bit), etc... All of these factors affect what each end user will see and hear, and though we try our best, we cannot simply account for all the variations of conditions that you all will encounter

32bit and 64bit ALL sounds stop and i'm playing in complete silence

Spuddlethud · March 2016

I noticed there was nothing in today's patch notes regarding sound issues. Any comments as to why that is?

ZOS_CaseyCoffman · March 2016

Hey folks,

Another round of responses and follow-up questions here.

@Myxril

Myxril wrote: »

While crafting glyphs, the voiceover for Deni was cycling between a static hiss, a static burp/burst, running water, howling wolf, growling wolf. Also, a few times, no sound at all.

This happened while using 64-bit. 32-bit, so far, runs perfectly for me. 64-bit runs much better for me in Cyro, but crashcrashcrashcrashes in Hew's Bane all the time. I have to 32-bit for HB, and 64-bit for Cyro.

While in Cyro with 64-bit, during massive sieging the sound will stop completely only to randomly come back and stop again. Sometimes it comes back completely for a while, sometimes for a short time. Other times it comes back partially for a while or a short time.

Hi Myxril, you mention losing sounds in Cyrodiil while on the 64 bit client, do you see different results when using the 32 bit client in Cyrodiil?

@KhajiitiLizard

KhajiitiLizard wrote: »

It's not any ability... it's the battle music. The cymbal crash and other things at the end of combat. Since being a NB the average fight time is a second or less. Constantly going in and out of combat. It's fine for long battles (like boss fights) but if you guys could come up with a way that it only does this woosh effect after battles lasting longer than a minute.

Ah, alright. Thanks for the clarification on that one. What you're describing there sounds like some feedback for Brad Derrick, our Audio Director and Composer. I'll pass it along to him and see what he says.

@DaveMoeDee

DaveMoeDee wrote: »

I wanted to send a video of weird sounds in Craglorn, but I need to figure out how I will get that done.

Every time I leave the enchanting building, I get weird sounds outside. It seems to be everywhere in Belkarth for me. I didn't try any other zones. I have a 58MB mp4 recording, but I'm not sure how to get it to ZOS. I'm not interested in posting it to youtube.

Hi DaveMoeDee, what you're describing sounds like the random sounds/static issue @sirinsidiator posted a great video of this (his #2 video) on page 3 of this thread. If this sounds like what you're experiencing, the best thing I can tell you for now is to use the 32Bit client until we're able to get a fix out for this on the 64 bit client.

The video:

https://youtu.be/OUi7ExLR9zI

@pretzl

pretzl wrote: »

Okay, so in hopes of aiding devs alittle more, I'll give my experience aswell.
Outside of what has been mentioned already, I'm noticing an increase in sound static while using Elemental Ring from the Destro Staff tree. I'm not 100% sure if it's just random, but whenever I've gotten these static noises outside of Hew's Bane, it's been during a trash-pull in a dungeon/trial whilst spamming Ele Ring on my Dragonknight.

Hope I'm of help!

Thanks for this, we'll look into this issue in conjunction with Elemental Ring.

@Elf_Boy

Elf_Boy wrote: »

The x64 sound problems started today for me in the Grahtwood and are now following me to other zones.

I played an alt not so often taken far from his bank spot.

If I verify the client in the launcher will it also verify the x64 code?

Hi Elf Boy, I can't speak to your question about verifying the client in the launcher, sadly. For audio reasons however, I'd suggest in the meantime to use the 32bit client to mitigate the random sounds and static issue.

@Zaldan

Zaldan wrote: »

I hope they fix this before I start ignoring sounds that are going to get me killed, sound is a huge part of PVP, sooner or later I'm going to start unconsciously tuning these sounds out and not paying attention in a PVP environment will get you killed.

We're with you on this. Audio team is working hard on getting this addressed as soon as we can

@ManwithBeard9

ManwithBeard9 wrote: »

Got a crazy amount of static hiss noises while in Wrothgar today on the 64 bit client.

Swap over to the 32bit client for now. That will address the static hissing you're hearing on the 64bit client.

@Arthmoor

Arthmoor wrote: »

I was in there with one of my guild members, but there was at least one other large group of about 8 people or so that we saw while I was running the quest. If it helps at all, things also got bogged down quite a bit in general when that other group was around. There's also A LOT of things attacking you in there on top of all that so combat spam in general might have played a part. *snip*

Hey Arthmoor, thanks for the info!

EDIT: Adding 2 additional responses

@Zaldan

Zaldan wrote: »

32bit and 64bit ALL sounds stop and i'm playing in complete silence

Just to confirm - this is in Cyrodiil, same conditions on both clients, and you're losing ALL sounds (everything, combat, UI, music, all of it, total silence?)

@Spuddlethud

Spuddlethud wrote: »

I noticed there was nothing in today's patch notes regarding sound issues. Any comments as to why that is?

We're still working on it. The best I can offer right now, in regards to audio issues specifically, is to use the 32bit client, that will at least alleviate the random sounds and static issue.

That wraps up the list for now, I believe. Thanks again for the additional info folks!

OMA · March 2016

I have this static, popping, strange noises etc sound issues with the 64 bit client also. I wish this client to be fully updated and fixed before I try it again. I'm glad you have put in a fix for the texture issues but I'm not willing to blow out my headphones to test it just for textures. Please get it completely fixed and ready for prime time? I WAS enjoying the crisper imagery.

....Loading screens did not disappear with the 64 bit client though...was hoping they would. So it must be an other issue entirely.

theher0not · March 2016

Same problem. 34 bit. All sound turns off in battles from time to time

KhajiitiLizard · March 2016

34 bit? eh how does that work? LOL

2 4 8 16 32 64 128 256 512 1024 2046 4096... etc

Is how data works...

I think you mean 32 or 64 bit? LOL