Forum layout change - mobile

Sakiri · May 2014

Archaon wrote: »

Cant you simply make the forums tapatalk-compatible? Simply asking, no clue about real chances.

Samsung Galaxy Core, mobile version shows a blank empty space in all of the upper/right corner. Using desktop version in the meantime.

Screw tapatalk. Went free, now Im finding ads disguised as forum threads. No thanks.

Sakiri · May 2014

Nooblet wrote: »

haesteneb17_ESO wrote: »

Just /facepalm.

I'm one who has been defending you guys from the start that "everything will be fixed you are new at this". But not even i can ignore error after error, bug after bug and even the simpel things like a real search function for guild ah, and now you even managed to screw up the mobile forums. There should seriously be an award for this..

Atleast they are trying. The amount of complains about the Desktop forums were extreme the first week or so of release. I guess people just got used to them, and they really arent that horrible that they need to be remade, just some tweaks and new categories.

I thought the mobile version was fine though.

Desktop version is terrible but I wont go into why in detail, because this isnt the thread for it, but the sidebar listing forums is sloppy and the "recent topics" is sloppy. I liked the mobile because I was able to see each section and itd nest nicely. Click a link, get a page with subsections, then click for that subforum. No seeing DE or FR either because there's no page that has them in with the EN stuff(this is probably what annoys folks) because forum home has no recent topics page(which shows all threads recently used regardless of language subforum).

Not that I care about FR and DE(cant read it but

me some European languages.. sound so pretty when spoken

) but its a key rage on here it seems.

Akhratos · May 2014

Sakiri wrote: »

Archaon wrote: »

Cant you simply make the forums tapatalk-compatible? Simply asking, no clue about real chances.

Samsung Galaxy Core, mobile version shows a blank empty space in all of the upper/right corner. Using desktop version in the meantime.

Screw tapatalk. Went free, now Im finding ads disguised as forum threads. No thanks.

No clue what you are talking about. Ive been paid customer before but I dont see any disguised ad in any of my usual forums (wich are many).

Maybe the ad bots are in the forum you are reading (seen it many times).

SteveCampsOut · May 2014

ZOS_AlanG wrote: »

felixgamingx1 wrote: »

Was this an error? The old version was faster to load!

We implemented a new mobile theme earlier today. Could you let us know what sort of device you're using so we can troubleshoot these problems?

Is this why I can no longer see a link to "Mark All Messages as Read" on the bar next to Categorize on my PC now?

Blackwolfe5 · May 2014

Nice! Just missing the devtracker on the mobile version

Sakiri · May 2014

Missing a hell of a lot more than that.

Iorail · May 2014

Sakiri wrote: »

ZOS_AlanG wrote: »

felixgamingx1 wrote: »

Was this an error? The old version was faster to load!

We implemented a new mobile theme earlier today. Could you let us know what sort of device you're using so we can troubleshoot these problems?

Firefox for Android, Motorola Electrify running 2.3 Gingerbread.

Attempting to get the home forum page is a logistics nightmare. That lovely elder scrolls logo up at the top is supposed to do something but whatever it is wont load in a reasonable amount of time for me to see.

Navigation sucks. The icons on the black popup bar at the bottom make 0 sense.

Im sure Ill find more.

I'm using an iphone 5 and I got the exact same issue, it's horrible to use and the black popup bar at the bottom can't be anymore wrongly put annoying at all.

Not user friendly at all. 0/10 easily.

felixgamingx1 · May 2014

When I click on community home it gives me blank.

Sakiri · May 2014

Ive given up trying to navigate anywhere but this forum. Links dont work right.

BergisMacBride · May 2014

iPhone 4S here. Blank screen at community home. Can't view forum sections no matter what I try. I much preferred the previous interface. Only way I can view forums is to select View Full Site but if I back all the way out then I get the unworkable mobile interface again.....argh!!

My feedback is: 1. Revert back to previous interface. 2. Try actually testing it before you make changes like this in the future.

Mister_Crowley · May 2014

BergisMacBride wrote: »

iPhone 4S here. Blank screen at community home. Can't view forum sections no matter what I try. I much preferred the previous interface. Only way I can view forums is to select View Full Site but if I back all the way out then I get the unworkable mobile interface again.....argh!!

My feedback is: 1. Revert back to previous interface. 2. Try actually testing it before you make changes like this in the future.

Good points, to which I would merely add:

3: Please keep your subscribers informed of changes.

Perhaps I'm just not looking in the right spot, but I cannot seem to find any indication/anouncement of this change. This highlights a related issue ZOS needs to work on: communication.

Iago · May 2014

ZOS_AlanG wrote: »

eliasadriancombsub17_ESO wrote: »

The new version looks more like an iPhone to me, which is nice I guess if you have an iPhone, but I don't so it looks weird. And it's not as functional because it doesn't show as much info about threads on the recent discussions page. The old layout was great. Maybe not the prettiest, but great.

This was applied today as one of several interim forum improvements planned for this week, while we work on a larger visual and structural overhaul of the forums. We’d love to get any feedback about the new mobile theme, positive and negative, as well as suggestions on how we can improve it.

The new layout is a pain to navigate. I am astonished bat the fact you have time to fix things like this with the rampant other issues this game has. Like taking my money but not renewing my service and then implying heavily in your rezponsesbthat your billing practices are my fault. Surely these forums should take a back seat when compared to problems like this. Its common sense..... oh wait that's the problem as common sense seems to have nothing to do with how customers are treated...

felixgamingx1 · May 2014

ron.spark79_ESO wrote: »

ZOS_AlanG wrote: »

The new layout is a pain to navigate. I am astonished bat the fact you have time to fix things like this with the rampant other issues this game has. Like taking my money but not renewing my service and then implying heavily in your rezponsesbthat your billing practices are my fault. Surely these forums should take a back seat when compared to problems like this. Its common sense..... oh wait that's the problem as common sense seems to have nothing to do with how customers are treated...

Your money was probably used to pay for the new forum layouts lol

Sakiri · May 2014

Dev team on the game isnt the same as the web team.

Im a web dev by training, but you dont want me working on your video game. You dont want their web team on it either.

Nooblet · May 2014

Sakiri wrote: »

Dev team on the game isnt the same as the web team.

Im a web dev by training, but you dont want me working on your video game. You dont want their web team on it either.

Maybe that's the problem. They are trying to cross train.

Iago · May 2014

Nooblet wrote: »

Sakiri wrote: »

Dev team on the game isnt the same as the web team.

Im a web dev by training, but you dont want me working on your video game. You dont want their web team on it either.

Maybe that's the problem. They are trying to cross train.

True or maybe they should get some people on quality control

Phantax · May 2014

Just checked out the new mobile theme. Sorry but have to say its messed up. Blank pages, bits missing, slower loading times.
Samsung Galaxy Note

Sakiri · May 2014

Still cant get to the home page

ZOS_AlanG · May 2014

Hello everyone. While we have received some compliments on the new mobile theme, given the number of technical problems that have been reported we’ve reverted back to the old one.

ZOS_AlanG · May 2014

Sidney wrote: »

@ZOS_AlanG‌

ZOS_AlanG wrote: »

This was applied today as one of several interim forum improvements planned for this week, while we work on a larger visual and structural overhaul of the forums. We’d love to get any feedback about the new mobile theme, positive and negative, as well as suggestions on how we can improve it.

I really hope you guys are keeping the Vanilla Forums and just tweaking it. I know they need some work but Vanilla Forums rock. It has so many awesome features that I think a lot of people don't even know about. I'd be very sad if you guys switched over to another type.

What are some of the features you're interested in, @sidney?

ebunts14_ESO · May 2014

The first change I like to see, both for mobile and desktop is an option to select language at top of page. Once selected the entire page will be in selected language. No more French, German or English on same page.

Unless you plan on making a mobile version for each mobile operating system, then it needs to work as the desktop. You also select language and that is what you see on the page. I never use the mobile and always go to full site. Simple reason being I have a hard time reading the mobile version and need the full site so I can zoom in or out as needed to read the forums. So if you can make the mobile site zoomable like the full site then maybe I will use the mobile version.

That's all from me for now

felixgamingx1 · May 2014

@Zos_AlanG thank you so much for reverting it!

Sakiri · May 2014

Mobile sires are designed to be simple and easy to navigate and typically arent OS specific.

The ONLY place youll find foreign language threads with English threads are:

Server status(because separating it isnt necessary)
Discussion home oages, where all three Game Discussion subforum nests are located
Recent topics list

Segregating the entire forum by language of thread isnt going to happen. EN is suggested/enforced in EN forums. Other users coming here often read EN because their language isnt supported, they speak english and want to use the english forum, or all of the above.

Sidney · May 2014

ZOS_AlanG wrote: »

What are some of the features you're interested in, @sidney?

Hi

The @ZOS_AlanG‌ system is my first. It helps us keep people involved in discussions and lets others know if we intended comments for them or if we wanted to just let them know we wanted them to be a part of it. Very helpful.
The tracking system with favourites/markers (the (*)). I use this a lot to help keep track of things I'm interested in as well as posts I've made to try and help others.
The "Ask A Question" button on the main page is a very powerful tool. The problem with the one we have here is that it only lets us ask questions on very few forums. We need to allow it to post to more sections. It's powerful because not only does it automatically mark the thread as a question but it lets us mark an actual answer. This lets anyone else who could have similar issues instantly see what the answer was. It could potentially be helpful to your team as well to see a quick question/answer to lets say, a tech support related incident. Compiling statistics could be easier and if certain threads with FAQ's and answers were stickied, you could build an incredible FAQ section created by us.
At the far right, the shortcuts to Favourites & Unanswered questions. I love this because it allows us quick access to the things we marked plus a quick look at seeing if there's any questions we can help other players with.
The notification system in our profile as well. I use this multiple times per day. It goes hand in hand with the above mentioned system (the @ system and tracking system).
And lastly, though not really that important, but the smiley face system here is better than other forums. They have a comprehensive list of feelings, emotions, thoughts, and even a few fun ones. I think the majority of people don't even know about them!

We have so many tools with Vanilla Forums to keep the community involved. I think this is just as important as having a solid working layout.

Thank you so much for asking by the way. It's really nice to know we're being heard

Edit: I can't believe I forgot to mention this!

The Agree, Insightful, LOL options at the bottom are honestly helpful. It's nice helpful to see when others agree with what you're thinking or if something you said was insightful etc. I tend to use the agree button kind like a poll. I click agree when I really feel it's important for you guys to see that we agree with something somebody has said.

Cannot believe I forgot this

ZOS_AlanG · May 2014

Thank you for the thorough post, @Sidney‌! Also, thanks to everyone who posted about technical problems with the mobile theme, as well as all of the constructive feedback. We'll be reviewing all of this.

Blackwolfe5 · May 2014

Did the mobile forum change revert to the old layout? Because I can't seem to bring the new one up on my mobile phone.

Sidney · May 2014

@Blackwolfe Yes they reverted it due to technical problems.