Crashing in Sanity's Edge

NKWulf · January 15

I keep crashing in Sanity's Edge. It's the only trial that it happens in. I am forced to relog each time it happens.

code65536 · January 16

Is this a real "crash" (i.e., game unexpectedly closes and you find yourself looking at your desktop), or is this a misuse of the word "crash" (i.e., you were disconnected/booted).

If it's the latter, try disabling LibDataShare.

NKWulf · January 16

I suppose it's a misuse of the word; I apologize. I'll try disabling LibDataShare next time I run it. I get disconnected at the same spots each time, which is weird, at least in my opinion.

Thanks for the suggestion.

H_E · January 20

SE is horrible optimized they grabbed and combined 3 full zones all that have to be loaded at once
the spot i imagine your having issues at is as you approach the double disrupter pull before chimera as once you walk there the last zone loads in and some people in my core have had that exact issue where itd freeze and or DC them everytime we walk up to it

Ragnarok0130 · May 9

@ZOS_Kevin this is still happening on veteran sanity's edge first boss Yaseyla. My entire raid group kept disconnecting randomly last night (not all DCing at the same time individuals). There was no rhyme or reason to who disconnected or when or which role and it only happened on the first boss. The trial lead says it's been happening for the past 3 patches.

Aylish · May 9

Ifrc there are two SE helper addons. At least one of them is known to cause such issues and you‘re never ever supposed to use both at the same time.

Go read the comment section of the addons and try without the respective one.

ZOS_Kevin · May 9

Ragnarok0130 wrote: »

@ZOS_Kevin this is still happening on veteran sanity's edge first boss Yaseyla. My entire raid group kept disconnecting randomly last night (not all DCing at the same time individuals). There was no rhyme or reason to who disconnected or when or which role and it only happened on the first boss. The trial lead says it's been happening for the past 3 patches.

We will escalate this to the team. If you are able to get footage, that would be helpful as well.

sarahthes · May 9

Aylish wrote: »

Ifrc there are two SE helper addons. At least one of them is known to cause such issues and you‘re never ever supposed to use both at the same time.

Go read the comment section of the addons and try without the respective one.

Specifically it is this add-on: https://www.esoui.com/downloads/info3630-SlipsSanitysEdgeAssist.html

It has a known memory leak and has pointed out to the author multiple times. Idk why he hasn't pulled it yet.

We have resolved Yaseyla crashes in multiple vse HM groups by having people uninstall this add-on.

@ZOS_Kevin