Maintenance for the week of November 25:
• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Thank you for your feedback!

Schwindlig
Schwindlig
✭✭

I submitted a ticket due to an issue, and like every other ticket for the past year the reply is simple; "Thank you for your feedback". So helpful and supportive, I really am glad with such service after spending hundreds of dollars with you.

I've cancelled ESO+ because I'm tired of such condescending behaviour and downright contempt for the player base that keeps the lights on at Zenimax, and to be honest I'll be uninstalling once I get the issue fixed and because of these experiences with "Support" have seriously destroyed any credibility this game had along with my desire to support such practises.

I'm sure I'll get replies telling me good riddance or who cares, and you are not wrong, no one likes posts like this, but if I didn't say anything then the miniscule chance of reflection and policy change by the company would never happen, and future players would certainly suffer the same lack of respect and support.

So long, and thanks for all the fish.
Edited by ZOS_Icy on 24 November 2024 19:37
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    Do you have a ticket number that we can pass along to customer service? That way, we can get to the bottom of the issue?
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • o_Primate_o
    o_Primate_o
    ✭✭✭
    :/
    Edited by o_Primate_o on 20 November 2024 18:44
    Xbox NA as o Primate o
  • tomofhyrule
    tomofhyrule
    ✭✭✭✭✭
    ✭✭✭✭
    Just to clarify: you submitted a ticket on the website using the ticket submission link, right?
    https://help.elderscrollsonline.com/#en/answer/38955

    Submitting a bug report or feedback by using the in-game /bug or /feedback will not generate a response.
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the General Help section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
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