Terrible post U41 crash frequency on Console

VampiricByNature · April 23

I am extremely saddened in regards to the dc situation. It has either gotten worse or our tolerance for it is starting to deplete.

I average a minimum 1-2 crashes per 1hr 45 min prog. With everyone on the team doing it, going for vitality feels pointless.

I will try to remain hopeful for Wednesday.

saschmi3 · April 23

I do want to emphasize that what PC received as compensation was absolutely appropriate and I don't have a problem with it.
What I do have a problem with is console not getting similar treatment for ongoing, severe problems with the game.

Hopeful the maintenance brings good news and console receives a well-deserved apology for how this has been handled.

Yamenstein · April 24

Game tends to be crashing more frequently for me on NA PC.
It's to the point where I know it will most likely crash when I teleport to the Rawl'kha wayshrine.
3/5 times it has so far.

It logs me back out to the login screen after saying "Error. Unable to connect to game server. Please make sure you have a valid internet connection."

Anne13 · April 24

Apparently hasn’t been fixed. Not due to raid until tomorrow evening so I can’t see for myself but a friend said they crashed during a dungeon with friends after patch today… ergh

AmishDefector · April 24

We raid tonight we'll let you know if its good news, or more of the same. I will share a bit of good news that might inspire optimism.

One of my friends played the Elder Scrolls Online for 3 hours straight without crashing today, which unlocked the "bare minimum expectation" acheivement for him. A server first since update 41 dropped. Unfortunately, it was a 0 point acheivement with no in-game rewards despite being one of the hardest acheivements to get over the last month.

Seraphayel · April 24

I didn’t disconnect as of now, so I‘m hopeful they fixed it. I don’t want to wait another two weeks until a likely fix is going to happen if it’s still broken now.

AmishDefector · April 24

@ZOS_GinaBruno
"Affected console players will have the items outlined in this post [i dont know how to link to a different threads post but its the 16k seals, style pages, etc.] upon logging into their accounts through in-game mail."

Huge thank you! It has truly been a trying time on console dealing with all of these crashes on PS5.

festegios · April 24

Still after update multiple crashes: more so when in group content.

It’s making playing unbearable.

Pls at least let us know you’re working on it and know what the issue is?

Mycroftz · April 24

AmishDefector wrote: »

@ZOS_GinaBruno
"Affected console players will have the items outlined in this post [i dont know how to link to a different threads post but its the 16k seals, style pages, etc.] upon logging into their accounts through in-game mail."

Huge thank you! It has truly been a trying time on console dealing with all of these crashes on PS5.

This is for console players who have been locked out of their account. This has nothing to do with the game crashes. All of those gifts are for people who were affected by the PTS fiasco.

AmishDefector · April 24

Could we get clarification on this @ZOS_GinaBruno ?

I took it to mean affected console players as in any of us unable to play the game without crashing.

saschmi3 · April 24

The issue regarding flickering load screens when leaving a house after changing the group difficulty has not been fixed. I'm staring at a flickering screen right now. Unsure of the other crashes at this time.

Please, please, PLEASE update us on what is being done to fix this, and this time, please don't make us beg you for acknowledgement for weeks.

VisitHammerfell · April 25

Still got the infinite seizure loading screen with the ulti refill change difficulty in group bug. Not good.

This is from tonight, less than 30 min ago

https://youtu.be/K4PvO-md3tE

Mycroftz · April 25

AmishDefector wrote: »

Could we get clarification on this @ZOS_GinaBruno ?

I took it to mean affected console players as in any of us unable to play the game without crashing.

Hopefully she responds. But the post she is linking/referring to (the “this post” link) specifically talks about locked accounts. Some console players (very few) were affected by the accounts locked as a result of the PTS/PC NA issue. Many of these accounts have not been able to access the game at all since April 15, with a small amount being unlocked on April 17.

As far as I can tell, nothing is being done in terms of gifts for the crashing experienced across all platforms. If there was, then they would say “All ESO players” and not just “affected accounts.”

MGRRaiden4 · April 25

VisitHammerfell wrote: »

Still got the infinite seizure loading screen with the ulti refill change difficulty in group bug. Not good.

This is from tonight, less than 30 min ago
https://youtu.be/K4PvO-md3tE

I’ve had that happen to me I believe either last friday or the week before a trial.

saschmi3 · April 25

Just had a full run through of Sunspire with no dc's.

I don't know if it's fixed entirely based on what some people have been saying, but it is definitely much improved.

I can't express to you how relieved I am to see improvement. I was so scared I was going to lose my teams. Thanks @ZOS_Kevin. I've been hounding you so at the very least I owe you a thanks.

AmishDefector · April 25

I was in the same runs and to clarify that was 2 hours of 12 people without a single crash for any of them. I also want to express sincere gratitude. I can only speculate how chaotic and difficult the past couple weeks have been.
Thank you for fixing it.

VisitHammerfell · April 25

Yes I will say, although we are still seeing the loading screen bug.... through a few sets of writs, toon swapping, some antiquities, 1.5 hours of TTT prog, and several Silver Rose attempts, no disconnects yet.

So thank you for fixing it.

Mycroftz · April 25

Not a single crash today at all. I was crashing an average of 2-3 times per day (couple hours of play time), everyone in my prog would crash at least once. We did 2 hours without a hitch. The only persistent issue is if you change difficulty of an instance to reset it while someone is in their house, that person will get a seizure inducing load screen and need to reset their game. We are avoiding this issue by disbanding and regrouping to reset instance.

Seraphayel · April 25

AmishDefector wrote: »

Could we get clarification on this @ZOS_GinaBruno ?

I took it to mean affected console players as in any of us unable to play the game without crashing.

The compensation is only for players whose accounts have been banned from the PTS fiasco.

allochthons · April 25

Ran a TTT prog last night, no DCs.
What a relief! Thank you, @ZOS_GinaBruno @ZOS_Kevin and Devs!

However, I can confirm what those above had said, the infinite flickering loading screen after using a aetherial well in a house/instance difficulty change still exists.

DragonRacer · April 25

We made it through a normal trial last night without any of the 12 people disconnecting.

That's literally a first since U41 so yay!

Anne13 · April 25

Happy days! 👏

polaris86 · April 28

Still having issues when people are grouped and try to leave a player house. Game crashes when they try to leave via any method (front door, port to zone, port to trial)

Mycroftz · April 29

polaris86 wrote: »

Still having issues when people are grouped and try to leave a player house. Game crashes when they try to leave via any method (front door, port to zone, port to trial)

Don’t change the difficulty when people are in their home. Either disband and regroup, or have everyone leave instance to a zone, reset difficulty, and then travel to house.