Terrible post U41 crash frequency on Console

AmishDefector · April 14

It does look like i missed a cloud storage save but that was from ps4 and 2022.

Rkindaleft · April 15

It's been nearly 2 weeks since we heard anything from the developers or moderators and it was just a link to a pre-existing article about crashes.

Thanks, very cool.

Hotdog_23 · April 15

allochthons · April 15

I've been counting. First by the logs, then by just marking each crash.
Currently at ** 80 ** Error CE-108255-1 crashes since U41.

Two just doing my crafting writs this morning.
And I'm playing much less often than normal right now, because of this issue.
(but hey, I'm caught up on Critical Role!)

greytday137 · April 15

The issues persist but so do I. How long must we suffer Zenimax? Is this a way to kill the entire Playstation side of the game so Microsoft can maintain their death grip on a monopoly that shouldn't exist? @ZOS_GinaBruno @ZOS_Kevin @ZOS_Phoenix can we put down the PTS and get eyes on this please?

ZOS_Kevin · April 15

Hi All, we are following up here on the issue related to reported crashing and disconnects on console. We have found this issue related to a memory fragmentation occurring and this will be fixed during the next incremental.

Surtalogic · April 15

ZOS_Kevin wrote: »

Hi All, we are following up here on the issue related to reported crashing and disconnects on console. We have found this issue related to a memory fragmentation occurring and this will be fixed during the next incremental.

Thank you for updating us and coming with a fix. Will this be released during next week's maintenance window?

saschmi3 · April 15

Thank you for finally acknowledging this problem publicly.

AmishDefector · April 15

ZOS_Kevin wrote: »

Hi All, we are following up here on the issue related to reported crashing and disconnects on console. We have found this issue related to a memory fragmentation occurring and this will be fixed during the next incremental.

Although it took incredible effort, I have refrained from doing a heckin cuss word this whole time. I am going to burn one here.

%&%*# Yeah!!!!!

THANK YOU!

ZOS_Kevin · April 15

Surtalogic wrote: »

ZOS_Kevin wrote: »

Hi All, we are following up here on the issue related to reported crashing and disconnects on console. We have found this issue related to a memory fragmentation occurring and this will be fixed during the next incremental.

Thank you for updating us and coming with a fix. Will this be released during next week's maintenance window?

That is the intention, yes. If things change, we'll update. But the the plan is to release a fix for next week's maintenance.

DragonRacer · April 15

Praise be!

Rkindaleft · April 15

ZOS_Kevin wrote: »

Hi All, we are following up here on the issue related to reported crashing and disconnects on console. We have found this issue related to a memory fragmentation occurring and this will be fixed during the next incremental.

Thank you for finally letting us know. Trying to play has been so frustrating.

Rkindaleft · April 16

Just like to update that we got 4 of our guild members their first Gryphon Heart after another 2 hours of having DCs in nearly every run (and for the the 3 or 4 times I've complained about crashes in Cloudrest in this thread so far lol)

Looking forward to when this is fixed on Wednesday

DragonRacer · April 16

Definitely hope this gets fixed. During vHRC HM last night, our raid lead got an error screen crash and then, I guess because it is an older trial, he could not get back to the final main boss fight as it loaded him outside the door and there is no "joining encounter already in progress" for that, I guess.

Then a second person DC'd so hard they had to reboot their PS5 to even get back in the game and then, also, could not rejoin the fight. So we all were forced to wipe so those two could get back in.

Good times.

xFocused · April 16

PvP is no better right now. Frame rate is so atrocious that it feels like you're playing on dial up internet. Last night we had 4-5 people in our group on PS5's crash over and over again. Not sure what happened with this last update but it absolutely wrecked server performance...

Hotdog_23 · April 17

ZOS_Kevin wrote: »

Hi All, we are following up here on the issue related to reported crashing and disconnects on console. We have found this issue related to a memory fragmentation occurring and this will be fixed during the next incremental.

First, thanks for coming in with a fix in the next few weeks; it is much appreciated.

Second, taking 18 days to respond is not okay. You often talk about improving communication, but time and time again, you are failing terribly at it. Never once did you acknowledge that there was a problem with consoles crashing. Just coming in 18 days later and saying a fix was coming in the weeks ahead. Not cool, man, not cool at all. Do better, we deserve it.

Stay safe

AmishDefector · April 17

@ZOS_Kevin Does need to fix the PTS/PC issue impact our timeline for a hotfix? That seems like an all hands on deck time-consuming fix so I would be a little bummed but would understand.
Just trying to plan when we can start raiding again on playstation.
Thank you!

Veinblood1965 · April 17

Same here, crashes at least once an hour or so on PS5.

ZOS_Kevin · April 17

AmishDefector wrote: »

@ZOS_Kevin Does need to fix the PTS/PC issue impact our timeline for a hotfix? That seems like an all hands on deck time-consuming fix so I would be a little bummed but would understand.
Just trying to plan when we can start raiding again on playstation.
Thank you!

We haven't been informed of any potential push as of right now. So as of right now, the plan is to still have this fixed on Wednesday. If that changes, we will update.

AmishDefector · April 18

Awesome. Love the communication. Thank you.

festegios · April 18

greytday137 wrote: »

I have messaged a couple of people at ZOS about this issue, but I will confirm that the patch today did nothing.

Today during our GS prog, we had 11 crashes in a 2 hour prog. That's a crash roughly every 11 minutes.

I

TTT prog and anytime we reset instance it take 15-20 minutes as one person will crash and just as they get in then someone else will. It’s a vicious cycle.

Using ulti well, travelling in. Using any abilities. open a menu, all cause crashes. Doesn’t seem any logic to the crashes.

AmishDefector · April 18

https://forums.elderscrollsonline.com/en/discussion/656543/temporarily-taking-down-the-pts-the-pc-na-live-server#latest

This is great Im excited to see what we get on console as an apology for these crashes and unstable patch drop and time it took to respond. I sure hope its not nothing. That would only further prove that zos only cares about PC players. (the delayed response to this thread is exhibit A) Again I'm glad you finally got around to it but it did take a lot of time and effort.

I would suggest dressing room for consoles, add a hotbar wheel tied to armory slots, usable during timed events and a VAS timer that shows when lothis/felms enrage in the upper right hand corner. Id settle for an even up with PC to get what they got.

Thank you!

Mycroftz · April 19

AmishDefector wrote: »

I would suggest dressing room for consoles, add a hotbar wheel tied to armory slots, usable during timed events…

Dressing room equivalent function, sure. Armory being used in leaderboard instances? You have to be joking. Armory is not the same as the dressing room. Being able to change skill morphs, curses, attributes, mundus is not the same as swapping gear and skills.

All that is important is making the game playable again. That should have been top priority.

AmishDefector · April 19

Oh snap i thought the dressing room allowed for morph changes my bad. I dont play with any add ons. it needs to be not armory then.
Agree, the main thing is we need the fix to fix it and then for the fine folks at zenimax to even us up. Ive burned pots, expensive foods, and hours of time in trials that had an extremely low chance of success with all of the crashes.

xFocused · April 19

I had a 7 man group in Cyrodiil last night. We kept crashing every couple of minutes like clockwork, sometimes not even in a fight, just on our mounts riding through the field. Rubberbanding was happening last night too, you'd freeze in place then speed up really fast then freeze again. Just super disappointing and beyond frustrating seeing as majority of us pay for ESO+, buy crown crates and etc and this is what we get in return

AmishDefector · April 21

PC couldnt play for a day. I havent been able to play how I want for a month (without crashing is how i want to play) where are our 16k endeavors, etc @ZOS_Kevin ?

saschmi3 · April 22

1) U41 drops
2) Endless dcs on console
3) Weeks of a forum post being ignored, serious dc issues persist
4) Finally acknowledged and a date for the fix posted
5) PC has the PTS fiasco
6) PC receives immediate acknowledgment and a bundle of apology items
7) We're still waiting to see if the issue on console is fixed on Wed

[snip]
We had to fight tooth and nail for acknowledgment and certainly haven't received 16000 endeavors for the unplayable state the game as been in.
Incredibly frustrating.
If the maintenance on Wed does not fix the issue, end game on PS will absolutely die entirely.

[edited for bashing]

greytday137 · April 22

I want to emphasize how vital it is that this issue gets fixed on Wednesday. Our groups are hanging on by a thread. We can't finish a dungeon without at least one disconnect. In VSEhm tonight we had a disconnect EVERY 5 MINUTES on Ansuul. We aren't getting any compensation, but we have had to scream and shout and beg to even get acknowledgement of this issue and we are TERRIFIED that this isn't going to get fixed or its going to get worse. Your console player base is begging and praying that this gets fixed.

If we get compensation, it would tell people we're valued as players. If it just gets fixed, we know that you are least aren't trying to kill the game on PSN.

AmishDefector · April 22

Just to emphasize Greytday137's point:
Here's a clip of every crash i could remember from tonight. Keep in mind this wont include any crashes prior to my own crash as that resets how far back I can clip. So this is all in about 30 or so minutes of gameplay.

As a bonus, Ive included the bug that happens when you travel to a house from a trial, grab ulti, swap the difficulty to reset the trial and travel back in. Which still hasnt been fixed despite being a potential epileptic seizure trigger.

@ZOS_GinaBruno @ZOS_Kevin
Please watch this so you can understand the PS5 community's plight and maybe then you can try to find an adequete way to repair your company's reputation for game breaking bugs.

https://youtu.be/MK3ZcgdYDo4?si=o5ATXCg_Yt3zdSPn

Muriel_La_Strega · April 22

I was disconnected Again, again cant log in for a million problems. Our money are less valuable @ZOS_Kevin? [snip] I enjoyed this game for more then 2 years... But im really getting tired of all this ...

[edited for bashing]