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Error 326, my character is locked twice in 1 month
elkarem
✭
First, 14 march 2022, booted from the battleground, then locked for 1 day before support unlocked my main
Now, 3 April 2022, booted when I'm running from wayshrine to diamond victory crafting station in Blackwood
So why did this happen? I'm rarely chatting or interact with other players, no offensive behavior toward other people too. Mostly I'm soloing the game content and I don't care what people do. Is ZOS using a bot or automated system to do this? so people randomly kicked and locked without any reason?
Ticket 220403-000585
Edited by elkarem on 3 April 2022 10:05 Now, 3 April 2022, booted when I'm running from wayshrine to diamond victory crafting station in Blackwood
So why did this happen? I'm rarely chatting or interact with other players, no offensive behavior toward other people too. Mostly I'm soloing the game content and I don't care what people do. Is ZOS using a bot or automated system to do this? so people randomly kicked and locked without any reason?
Ticket 220403-000585
2
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Balastar✭✭✭Here is more info about your problem:
"There may be rare instances where you could get booted from the game with Error 326 and unable to log back into that character. If you run into this issue, please submit a ticket at account.elderscrollsonline.com."
https://forums.elderscrollsonline.com/en/discussion/601187/this-sounds-worryingEU/PC trading guilds:
Traders of the Covenant - Grahtwood - Elden Root
Twist it Sis - Stormhaven - Wayrest
To join, contact ingame @Balastar
Manager of Crown Network Crown Trading Discord
Click Here to Join!1 -
maxjapank✭✭✭✭✭
✭✭I received one today on one of my characters. I submitted a ticket. Ticket number is 220402-005887. Didn't receive an email saying they receive the ticket though. It's been 7 hours now.Edited by maxjapank on 3 April 2022 09:230 -
elkarem✭Here is more info about your problem:
"There may be rare instances where you could get booted from the game with Error 326 and unable to log back into that character. If you run into this issue, please submit a ticket at account.elderscrollsonline.com."
https://forums.elderscrollsonline.com/en/discussion/601187/this-sounds-worrying
Hey, thanks for the info !!
I'm playing on PC/NA, In my opinion, 2 times in a month that's not rare
2 of my guildmates facing the same problem like this, booted, locked. One in the middle of boss fights, one when doing nothing
When this thing happens for the first time, support does not explain the cause of the error. So there is a big chance in the future my character will get randomly locked again. Yeah, I agree, this sounds worrying
I dunno, maybe I need to reconsider playing this game. I mean I don't want to lose my time and money by playing a game that locked their customer toons randomly with no reason0 -
elkarem✭I received one today on one of my characters. I submitted a ticket. Ticket number is 220402-005887. Didn't receive an email saying they receive the ticket though. It's been 7 hours now.
When I get this error for the first time, my character is unlocked after 18 - 20 hours, but I read that some people get unlocked after a days and weeks.Edited by elkarem on 3 April 2022 10:120 -
elkarem✭I see Mod locking the error 326 thread
Don't lock my thread if you guys from ZOS cannot explain why you guys lock my character.
Lol, I kinda regret pre-ordering the high isle, if small updates like this cause many errors, maybe the bigger updates will cause more problemEdited by elkarem on 3 April 2022 10:310 -
Tandor✭✭✭✭✭
✭✭✭✭✭I see Mod locking the error 326 thread
Don't lock my thread if you guys from ZOS cannot explain why you guys lock my character.
Lol, I kinda regret pre-ordering the high isle, if small updates like this cause many errors, maybe the bigger updates will cause more problem
They're only locking duplicate threads in order to concentrate all such reports in one place. That's easily avoided by posting a report on an existing thread rather than creating a new one.1 -
elkarem✭I see Mod locking the error 326 thread
Don't lock my thread if you guys from ZOS cannot explain why you guys lock my character.
Lol, I kinda regret pre-ordering the high isle, if small updates like this cause many errors, maybe the bigger updates will cause more problem
They're only locking duplicate threads in order to concentrate all such reports in one place. That's easily avoided by posting a report on an existing thread rather than creating a new one.
Understandable, but I want ZOS to explain why they lock my character twice in one month- It is random by an automated system/bot? (the most possible reason) or
- There is a specific reason?
- How to avoid this kind of error/ban/locking?
- Is there any possibility this problem leads to a bigger problem? let's say locked forever or destroying character data that makes the character unplayable or something like that?
Locked twice in one month is a clear sign if this can happen again anytime in the future, randomly, even right after the character unlocked0 -
Tandor✭✭✭✭✭
✭✭✭✭✭I see Mod locking the error 326 thread
Don't lock my thread if you guys from ZOS cannot explain why you guys lock my character.
Lol, I kinda regret pre-ordering the high isle, if small updates like this cause many errors, maybe the bigger updates will cause more problem
They're only locking duplicate threads in order to concentrate all such reports in one place. That's easily avoided by posting a report on an existing thread rather than creating a new one.
Understandable, but I want ZOS to explain why they lock my character twice in one month- It is random by an automated system/bot? (the most possible reason) or
- There is a specific reason?
- How to avoid this kind of error/ban/locking?
- Is there any possibility this problem leads to a bigger problem? let's say locked forever or destroying character data that makes the character unplayable or something like that?
Locked twice in one month is a clear sign if this can happen again anytime in the future, randomly, even right after the character unlocked
It's a bug, and they're working on a permanent fix.1 -
elkarem✭I see Mod locking the error 326 thread
Don't lock my thread if you guys from ZOS cannot explain why you guys lock my character.
Lol, I kinda regret pre-ordering the high isle, if small updates like this cause many errors, maybe the bigger updates will cause more problem
They're only locking duplicate threads in order to concentrate all such reports in one place. That's easily avoided by posting a report on an existing thread rather than creating a new one.
Understandable, but I want ZOS to explain why they lock my character twice in one month- It is random by an automated system/bot? (the most possible reason) or
- There is a specific reason?
- How to avoid this kind of error/ban/locking?
- Is there any possibility this problem leads to a bigger problem? let's say locked forever or destroying character data that makes the character unplayable or something like that?
Locked twice in one month is a clear sign if this can happen again anytime in the future, randomly, even right after the character unlocked
It's a bug, and they're working on a permanent fix.
I hope so, after researching I can see a post from 2015 with error 326 problems, 7 years bug.
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CoronHR✭✭✭✭✭my character was locked too. it was a new character, so after waiting for over 24 hours without zos unlocking it, i deleted and recreated itPC - EU - Steam client0 -
elkarem✭my character was locked too. it was a new character, so after waiting for over 24 hours without zos unlocking it, i deleted and recreated it
Lucky you, unfortunately, my character is level 50 CP915. I'm playing this toon since 2019 and this is the only character I have, unlocking all the skyshard, armory slots, mount stats, outfit slots, antiquities, golds etc
I never play multi-characters in any games, online or offline. So deleting my characters will not solve my problem
Yes I can create a new one, level 1 toon with CP 915, but I don't want to start everything from the start and spend time and money to unlock something that I already haveEdited by elkarem on 3 April 2022 19:410 -
elkarem✭
They replied a few hours ago, only asking for screenshots even though I'm already attached the data from gameconsultans. They don't explain why they locked my toon or unlocked my toon
So yeah no progress, maybe the agent that handles my problem doesn't know how to unlock my toon and has zero clue why this error happens or maybe they are just another bots, who knows0 -
elkarem✭No progress, status waiting for an agent, my toon still lockedEdited by elkarem on 3 April 2022 20:090
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elkarem✭My toon unlocked, but ZOS/ESO team won't tell me what happen or answer my questions. So for all of you if get error 326 what you can do is only wait for ESO/ZOS customer services to unlock your toons that are locked by them. No explanation, no transparency, nothing, just accept everything like you accepting your religion
My guildmates had no luck, his toon locked from Saturday, and still no progress until now. So everything is random, just like opening the crown crates, you randomly booted and locked, then you randomly get answers from ZOS
Edited by elkarem on 4 April 2022 06:520 -
elkarem✭@ZOS_Bill @ZOS_GinaBruno My friend toon is still locked since Saturday, it's been 3 days, status waiting agent with no response from support
Error 326
Ticket 220402-002547
What should he do? Updating the existing ticket? or Submitting a new ticket?Edited by elkarem on 4 April 2022 13:040 -
Tandor✭✭✭✭✭
✭✭✭✭✭My toon unlocked, but ZOS/ESO team won't tell me what happen or answer my questions. So for all of you if get error 326 what you can do is only wait for ESO/ZOS customer services to unlock your toons that are locked by them. No explanation, no transparency, nothing, just accept everything like you accepting your religion
My guildmates had no luck, his toon locked from Saturday, and still no progress until now. So everything is random, just like opening the crown crates, you randomly booted and locked, then you randomly get answers from ZOS
There's no conspiracy, it's a bug.
Regarding your separate post about your friend who's been waiting 2 days since Saturday, make sure that he has replied to any response from ZOS or the case will be assumed to be resolved, and make sure he doesn't submit another ticket or it will place his case at the back of the queue.0 -
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