Ultra-Widescreen "Line of Light"

BlackMage0519 · February 2022

At ultra-widescreen resolutions, a line of light -- I don't know how else to describe it -- appears and remains a fixed distance away from my character. I'm positive this is related to the in-game sun. The line appears in any area that can receive sunlight. I posted a video (below) that demonstrates the line of light extending from the ground to some walls in the background.

So far, I have been able to mitigate the problem by 1) turn off shadows completely which makes ESO looks all sorts of drab or 2) turn off Eyefinity and lower the game resolution down to 2k. Are there other solutions -- maybe in the configuration files, for instance -- that I haven't found?

https://youtu.be/7DkzLzs7U9Y

ZOS_Bill · February 2022

@BlackMage0519

The line of light may be due to missing texture files from your ESO installation. You should repair ESO through the launcher and see if that fixes this issue.

BlackMage0519 · February 2022

I agree with your method of troubleshooting but verifying the files via the ESO launcher did not yield any results. No files were missing or corrupted, and the line persists.

Your time is appreciated, however.

Zastrix · February 2022

Can vouch that the issue is also happening for me when I am running the game with 3x1080p screens.

Here are some posts which I've found that is basically the same issue which has plagued ESO for quite some time. Can confirm that it's a visual bug probably due to poor optimizing of the game with a high width.

https://forums.elderscrollsonline.com/en/discussion/332996/triple-screen-rings-of-light
https://forums.elderscrollsonline.com/en/discussion/451302/graphical-error-with-light-source
https://forums.elderscrollsonline.com/en/discussion/85156/bug-report-shader-display-issues

Here is a reddit post which is not really related to this issue, it's just about the fact that the game can run in 3 monitors, and that person is also having this visual bug:

https://www.reddit.com/r/elderscrollsonline/comments/ez3k3c/pc_anyone_else_running_ultra_widetriple_monitors/

Not really because of this issue, I have reinstalled windows and reinstalled a clean version of ESO and this issue still persists so it's not because of my settings, etc. To remove the issue I have to fully disable shadows or disable 3 monitor mode.

ZOS_Bill · March 2022

@BlackMage0519

As the next step, we suggest deleting two settings files to ensure ESO is at it's default settings. To do so, follow the instructions below:

Open up the Documents folder on your computer.
Open the Elder Scrolls Online folder, then open the Live folder.
Find the ShaderCache and UserSettings files.
Create copies of each file, then delete the originals.
Close everything and start ESO again.

NOTE: This will reset all in-game settings to their defaults. Please take a moment when you next log in to review the settings for the game.

Zastrix · March 2022

@ZOS_Bill

Resetting the game settings didn't help. This bug is only affected by the aspect ratio of the screen. I have recorded a screencast of where I change the size of the display of ESO and after a certain threshold the issue stops happening.

ZOS_Bill · March 2022

@Zastrix

Thanks for the update regarding a settings reset. At this point we recommend opening a ticket with customer support so this can be looked into further.