Maintenance for the week of September 22:
• NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
• NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
• EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
EU Server Down?
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Nazekeen✭✭✭Has anyone been able to log in at this point?-
Crazy Khajiit Lady
- Nazekeen Khajiit NB: 9 trait crafter, farmer, housing enthousiast, built for speed, not damage
- Addhiranirr Khajiit DK: tanking for fun only, no serious business
- Ayliza Bloodmoon Khajiit Pet Sorc: Main character, dd
- S'Raani Khajiit Healplar: Main healer
- Rabynna Khajiit Magplar: solitary cat, likes quests
- Aqir di Kha'Jay Khajiit Plar: experimental dd/solo build
- Maiq the Healer Khajiit Warden healer: Only male character
- Yenithka Rishajiit Khajiit Sorc Healer: Still learning
- Qari Morna Khajiit Magcro: Working on learning DoT rotation
- Jajofa Zatayer Khajiit Necro Healer/offDD: Catalyst/Saxhleel
- Zissqara Khajiit Sorc: low level, going to be a tank
- Zira Hejta Khajiit Arcanist: low level, going to be a dd
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Nazekeen✭✭✭
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Crazy Khajiit Lady
- Nazekeen Khajiit NB: 9 trait crafter, farmer, housing enthousiast, built for speed, not damage
- Addhiranirr Khajiit DK: tanking for fun only, no serious business
- Ayliza Bloodmoon Khajiit Pet Sorc: Main character, dd
- S'Raani Khajiit Healplar: Main healer
- Rabynna Khajiit Magplar: solitary cat, likes quests
- Aqir di Kha'Jay Khajiit Plar: experimental dd/solo build
- Maiq the Healer Khajiit Warden healer: Only male character
- Yenithka Rishajiit Khajiit Sorc Healer: Still learning
- Qari Morna Khajiit Magcro: Working on learning DoT rotation
- Jajofa Zatayer Khajiit Necro Healer/offDD: Catalyst/Saxhleel
- Zissqara Khajiit Sorc: low level, going to be a tank
- Zira Hejta Khajiit Arcanist: low level, going to be a dd
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NistulSoul ShrivenZOS_GinaBruno wrote: »Ok, we're starting to see players able to log back in now, but there will likely be a delay since everyone is logging in right now. At this point, just keep trying periodically.
So we still can't log in, there's still no update on previous issues cause of the issue.
Thing is, for any change made on any environment, don't you have rollback plans in scenarios like this where obviously something was broken due to a change made?
Roll back the change, assess logs to determine where the issue was while the customers continue to have use of the product, re-deploy amended change catering for the pinpointed issue as well as the new feature/function.
Apart from the above process, don't you guys do an SDLC for these things?2 -
MartiniDaniels✭✭✭✭✭
✭✭✭✭✭ZOS_GinaBruno wrote: »Ok, we're starting to see players able to log back in now, but there will likely be a delay since everyone is logging in right now. At this point, just keep trying periodically.
So we still can't log in, there's still no update on previous issues cause of the issue.
Thing is, for any change made on any environment, don't you have rollback plans in scenarios like this where obviously something was broken due to a change made?
Roll back the change, assess logs to determine where the issue was while the customers continue to have use of the product, re-deploy amended change catering for the pinpointed issue as well as the new feature/function.
Apart from the above process, don't you guys do an SDLC for these things?
Nobody does anything, believe me, they are just waiting for evening to end and then they'll shutdown server and after 2 hours everything will be working like it was numerous times this year. ETA to login restoration is 4-6 hours.0 -
Nazekeen✭✭✭MartiniDaniels wrote: »ZOS_GinaBruno wrote: »Ok, we're starting to see players able to log back in now, but there will likely be a delay since everyone is logging in right now. At this point, just keep trying periodically.
So we still can't log in, there's still no update on previous issues cause of the issue.
Thing is, for any change made on any environment, don't you have rollback plans in scenarios like this where obviously something was broken due to a change made?
Roll back the change, assess logs to determine where the issue was while the customers continue to have use of the product, re-deploy amended change catering for the pinpointed issue as well as the new feature/function.
Apart from the above process, don't you guys do an SDLC for these things?
Nobody does anything, believe me, they are just waiting for evening to end and then they'll shutdown server and after 2 hours everything will be working like it was numerous times this year. ETA to login restoration is 4-6 hours.
Ok so it's better not to sit around and wait, but start some other game, good to know.
I'm glad I managed to do my dailies before I was disconnected...
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Crazy Khajiit Lady
- Nazekeen Khajiit NB: 9 trait crafter, farmer, housing enthousiast, built for speed, not damage
- Addhiranirr Khajiit DK: tanking for fun only, no serious business
- Ayliza Bloodmoon Khajiit Pet Sorc: Main character, dd
- S'Raani Khajiit Healplar: Main healer
- Rabynna Khajiit Magplar: solitary cat, likes quests
- Aqir di Kha'Jay Khajiit Plar: experimental dd/solo build
- Maiq the Healer Khajiit Warden healer: Only male character
- Yenithka Rishajiit Khajiit Sorc Healer: Still learning
- Qari Morna Khajiit Magcro: Working on learning DoT rotation
- Jajofa Zatayer Khajiit Necro Healer/offDD: Catalyst/Saxhleel
- Zissqara Khajiit Sorc: low level, going to be a tank
- Zira Hejta Khajiit Arcanist: low level, going to be a dd
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MartiniDaniels✭✭✭✭✭
✭✭✭✭✭MartiniDaniels wrote: »ZOS_GinaBruno wrote: »Ok, we're starting to see players able to log back in now, but there will likely be a delay since everyone is logging in right now. At this point, just keep trying periodically.
So we still can't log in, there's still no update on previous issues cause of the issue.
Thing is, for any change made on any environment, don't you have rollback plans in scenarios like this where obviously something was broken due to a change made?
Roll back the change, assess logs to determine where the issue was while the customers continue to have use of the product, re-deploy amended change catering for the pinpointed issue as well as the new feature/function.
Apart from the above process, don't you guys do an SDLC for these things?
Nobody does anything, believe me, they are just waiting for evening to end and then they'll shutdown server and after 2 hours everything will be working like it was numerous times this year. ETA to login restoration is 4-6 hours.
Ok so it's better not to sit around and wait, but start some other game, good to know.
I'm glad I managed to do my dailies before I was disconnected...
I hope i'm wrong, but what's frightening zero feedback today..in previous cases they at least make some updates 1 per hour, today complete silence, like it is normal situation that steam dudes are out-of-service after each patch.1 -
Alkapton✭✭✭Lord Malacath, I beseach thee..... Have I not created a shrine to you in your glory smitting mortal insects? Have I not created a Temple to you under the shine where your true devotees may practice necromancy and inflict pain upon things that feel pain?
Well let me back in my temple you sadistic ba£$%rd.1 -
TheCyberDruid✭✭✭✭✭MartiniDaniels wrote: »I hope i'm wrong, but what's frightening zero feedback today..in previous cases they at least make some updates 1 per hour, today complete silence, like it is normal situation that steam dudes are out-of-service after each patch.
It's not every patch. I was even surprised that the Murkmire launch didn't have a EU and/or Steam specific problem, but lo and behold here we go again
'Funny' fact: Steam NA works fine and so does non-Steam EU. It's only when you try to log in from Steam to EU that you get shafted
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MartiniDaniels✭✭✭✭✭
✭✭✭✭✭TheCyberDruid wrote: »MartiniDaniels wrote: »I hope i'm wrong, but what's frightening zero feedback today..in previous cases they at least make some updates 1 per hour, today complete silence, like it is normal situation that steam dudes are out-of-service after each patch.
It's not every patch. I was even surprised that the Murkmire launch didn't have a EU and/or Steam specific problem, but lo and behold here we go again
'Funny' fact: Steam NA works fine and so does non-Steam EU. It's only when you try to log in from Steam to EU that you get shafted
It was exactly the same on Murkmire
it was released, I installed it, logged on, played for an hour and then was able to logon only next day. 0 -
TheCyberDruid✭✭✭✭✭MartiniDaniels wrote: »It was exactly the same on Murkmire it was released, I installed it, logged on, played for an hour and then was able to logon only next day.
You mean this bugger: https://forums.elderscrollsonline.com/en/discussion/441882/pc-mac-na-eu-maintenance-oct-22-2pm-edt-complete
That's why I wrote 'EU and/or Steam specific problem'.0 -
MartiniDaniels✭✭✭✭✭
✭✭✭✭✭TheCyberDruid wrote: »MartiniDaniels wrote: »It was exactly the same on Murkmire it was released, I installed it, logged on, played for an hour and then was able to logon only next day.
You mean this bugger: https://forums.elderscrollsonline.com/en/discussion/441882/pc-mac-na-eu-maintenance-oct-22-2pm-edt-complete
That's why I wrote 'EU and/or Steam specific problem'.
Probably they fixed something with NA Steam then there is hope for us, other side of ocean 
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Alkapton✭✭✭Lord Malacath, I thank thee for thine gifts
Greetings,
You've successfully redeemed a code for The Elder Scrolls® Online. We're applying it to your account now! Your receipt and further details can be found below.
I wish to see what lies within the crate.... Let me back in m my/your Temple pritty please covered in blood and puss.
I will make thge mechant squirm in your jaws if you let me back in.0 -
There is a post on ESOReddit that claims another set of workaround steps. Just trying to keep things straight, I don't have STEAM account to verify myself.
Does this look like anything different than what does or doesn't work. especially the 2017 date issue:r/elderscrollsonline•Posted by########
29 minutes ago
For those who can't login due to Steam Issues
You need to login to the Elder Scrolls Online account through your steam account - https://account.elderscrollsonline.com/
Use the sign in through steam option, this will let ZOS know which TES product keys you own via steam.
Reset ESO account password if you can't remember or don't have one
Then navigate to \Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client on your PC
Click on eso64, enter your username and password. It will let you login and play the game
EDIT: you might have to create an ESO account before hand, not really sure. The above method works for me whenever the steam link is down
Posted by #######
17 minutes ago
THE ELDER SCROLLS® ONLINE: STEAM EDITION
Member Since August 4, 2017
So ya, my account is not pre 2017
Well, this was a new one on me, but alas, it still gives the pop-up telling me that if I purchased through Steam then I have to start the game through Steam
So yeah, another EU-Steam user unable to get past the login screen1 -
Ryath_Waylander wrote: »So.. I am so not surprised seeing as I have Steam (funny I don't recall paying less for it) but what happens to the Murkmire Login reward? Do we have to Login every day for this month to get it? If today is a dead loss to me do I just lose out? @ZOS_GinaBruno
No there's several days you can miss and still get it. Good job because even though I've played every day, I logged in the first day to find that the last day was greyed out and a timer was counting down before I could even get the first reward (played on the day as it was counting down to new month and no rewards left, next day logged in and I saw the last day was greyed out and a new timer counting down to around midnight.) That might be some normal thing where I've messed up, but surely if you play on the day it started that shouldn't happen. But yeah you can miss several days and still get Murkmire so this alone won't affect that.
Actually, in this month's calendar there are 30 seperate daily rewards to tick off so if you miss a day you will be unable to collect all the rewards that were available at the start of the month. Thankfully the last few days are less impressive rewards so even though some (like me) will miss out, it's not like we're losing a larger award unless this issue continues for the next week.
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JackWilmslow✭✭Hiya, @ZOS_GinaBruno
Any sort of update/eta with regards to EU players not being able to login into ESO via Steam?
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RobZha✭✭✭craigbartlettb16_ESO wrote: »Actually, in this month's calendar there are 30 seperate daily rewards to tick off so if you miss a day you will be unable to collect all the rewards that were available at the start of the month. Thankfully the last few days are less impressive rewards so even though some (like me) will miss out, it's not like we're losing a larger award unless this issue continues for the next week.
Yeah I was just meaning that I didn't actually miss a day, but still had a day greyed out. It could be some issue that I didn't notice, the only thing I could think of was that I needed to be online to claim the first day (even though I'd been playing earlier that day) at some point in the evening and I wasn't on. But yeah they're not big things anyway and I wasn't whining about losing 3k gold, just didn't understand why it greyed that day out in the first place.
To lose Murkmire you'd have to lose most of a week though so this isn't going to affect that.
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Nilarynpaw✭✭✭Can't login yet
Same here, still.
I'm afraid we won't be able to play tonight. I guess I'm gonna check on it after midnight, at least I could turn in some of my daily quests and say goodbye to my pledges. Aaand I wouldn't be surprised if we get a maintenance tomorrow...
But, no problem at all, good old Skyrim is waiting for me! (I can't believe this didn't come to my mind earlier...)PC EU: 810+ CP"Only the Aldmeri—the High Elves and their noble allies, the Wood Elves and Cat-Men—have the wisdom and restraint to peaceably rule the disparate peoples of Tamriel. [...] Men always follow the destructive path of their defender and apologist, the Missing God whom we shall not name. [...] The world has gone wrong, and we must put it right. March proudly beneath the eagle banner of the Aldmeri Dominion! "0 -
Just under 5 hours since I first discovered the issue so came onto the forums to see if we had either a) a fix, or b) some indication of any progress from ZOS.
Nope on both. Unsurprisingly.
Suppose I will get back to training then and leave it until tomorrow1 -
Jayman1000✭✭✭✭✭
✭JackWilmslow wrote: »Jayman1000 wrote: »JackWilmslow wrote: »
Which of these are least helpful in getitng people to login to the game through Steam:
1. ZOS not fixing the damn issue!!!!
or
2. comments like these.
Don't mistake my terrible old man humour for lightening the mood for me not being super annoyed at the downtime
I have terrible old man humour as well 1 -
Jayman1000✭✭✭✭✭
✭Ryath_Waylander wrote: »For those who can't login due to Steam Issues
Then navigate to \Steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client on your PC
Click on eso64, enter your username and password. It will let you login and play the game
Ah thank you! Couldn't remember the name or location of the non-steam Executable! I actually did buy the game through Steam in late 2017, however, I got so sick of the Steam login issues, I took the opportunity to buy the base game in June through the Bethesda site pre-summerset launch special for 10 Euros. I'm in thanks. Guess I'll be buying another non-steam copy for the hubby too now. 4 copies of the game now. Sheesh XD
Seems their strategy is really beginning to pay off
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daniolio90✭✭No game has 100% uptime. And shizzle happens. I mean get real, you think they want their server down? Whatever happened they're working to fix it. They aren't laughing and going meh who cares. Jeez.
i work at a dev team, and have alot of experience within customer suport in technical issues. Yes, they do laught occasionally, and they mostly dont care since they have a hudge income, (Yes, no joke, i work for a big company I do the same) as for many companys, when they have down time they do test runs and mostly dont care for how long it takes, since they know they can hot fix most things eitherway. SOME people within the company have empaty, but mostly not. You couldnt be more wrong. But you would think as a customer that theyre doing "everything they can" i *** you not, and promise you, they arnt. Devs can aaaaalways bring out hte big gloves if they wanned to :P At least we could when needed.2 -
JackWilmslow✭✭Jayman1000 wrote: »JackWilmslow wrote: »Jayman1000 wrote: »JackWilmslow wrote: »
Which of these are least helpful in getitng people to login to the game through Steam:
1. ZOS not fixing the damn issue!!!!
or
2. comments like these.
Don't mistake my terrible old man humour for lightening the mood for me not being super annoyed at the downtime
I have terrible old man humour as well
Huzzah!
TBF though, it would be nice to raise a ticket to Steam and not be directed here for Support. The Issue to the consumer is essential in their court too, not just ZOS. They should have a support ticket function along with hourly updates.
But what I have read online is that they will just do a server restart around midnight and it will be fine, with another maintenance tomorrow. It's just a shame as I have been looking forward to playing.
I'd at least dig some crown crates for this
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Drayza✭✭✭Well, it started when I was at work, now I am leaving for bed and still could not log in ... but at least I did a lot of stuff around the house for once 
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