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Cancelled Standard, purchased Imperial. Can't upgrade my account ? [Solved]

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Smoop
Smoop
✭✭
Hi Support,
I cancelled my standard edition and upgraded to the imperial edition so I could join my friends in the 5 day head start. When I go into my account and try to redeem my imperial edition code I get the error, YOU ALREADY OWN THIS PRODUCT.

Is there a solution to my problem ? I really do not wish to create a new account.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey @Smoop! Could you please get in touch with our Support Team so they can help you? You can email them directly right here: http://help.elderscrollsonline.com/app/ask
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Smoop
    Smoop
    ✭✭
    Hi Gina,
    I did that just before making my post here can you maybe take a look or message your buddies over at the email desk pretty please :)
  • Smoop
    Smoop
    ✭✭
    Come on support, there are only a few posts here. You should be able to solve these rather quickly. Any update on my problem yet ? Should I send a new email ? Do you have a phone number for support ?
  • Smoop
    Smoop
    ✭✭
    Customer Support called "ME" and fixed my problem. If this is the level of support we can expect im pretty much happy as can be.
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