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• [COMPLETE] PC/Mac: NA and EU megaservers for maintenance – November 25, 4:00AM EST (9:00 UTC) - 7:00AM EST (12:00 UTC)
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Cancelled Standard, purchased Imperial. Can't upgrade my account ? [Solved]
Smoop
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Hi Support,
I cancelled my standard edition and upgraded to the imperial edition so I could join my friends in the 5 day head start. When I go into my account and try to redeem my imperial edition code I get the error, YOU ALREADY OWN THIS PRODUCT.
Is there a solution to my problem ? I really do not wish to create a new account.
I cancelled my standard edition and upgraded to the imperial edition so I could join my friends in the 5 day head start. When I go into my account and try to redeem my imperial edition code I get the error, YOU ALREADY OWN THIS PRODUCT.
Is there a solution to my problem ? I really do not wish to create a new account.
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ZOS_GinaBrunoCommunity ManagerHey @Smoop! Could you please get in touch with our Support Team so they can help you? You can email them directly right here: http://help.elderscrollsonline.com/app/ask1 -
Smoop✭✭Hi Gina,
I did that just before making my post here can you maybe take a look or message your buddies over at the email desk pretty please
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Smoop✭✭Come on support, there are only a few posts here. You should be able to solve these rather quickly. Any update on my problem yet ? Should I send a new email ? Do you have a phone number for support ?
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Smoop✭✭Customer Support called "ME" and fixed my problem. If this is the level of support we can expect im pretty much happy as can be.1