Loyalty Program Rewards

Orihara_Izaya · February 2015

Gidorick wrote: »

But seriously, the article was before they announced the end of the loyalty program. I actually assume the same, that after March subscribers will still get the rewards. The announcement of the end of the reward system was to say they won't be issuing any NEW rewards past the 9 month reward.

But we really don't know.

It's not that hard to understand. I was watching the livestream before they released the article and they specifically stated that they were going to end the loyalty program (no new rewards) because they wanted to give people crowns so that they can pick whatever reward they want from the shop.

So ending, means ending the creation of new items specifically for the loyalty system because they will be making new items for the store instead.

If you look at the quote again it says "You’ll still be able to get the pets and other upcoming rewards once you meet the requirements.

The upcoming in this case would be the cheerful slaughter costume.

I don't' understand why everyone is so pessimistic, one minute everyone is pissed cause they're afraid they're not getting it, then I post some good news and they're like nah we're not going to get it anyhow.

Now let's ignore the fact that they released a statement says that you can still get the rewards (which in a sense is similar to a contract or promise even if it's dated) But it would be stupid for them not to continue with the rewards.

If they continue it would only be a financial benefit for them since it would entice more players to continue to sub when ESO+ arrives. They're in the money making business and this is something they can use to entice more subs. Also it's not like it's costing them anything to allow their already in place system to continue to function. In fact it would be more work to turn it off then to just leave it running.

So whatever call me sarcastic, I'm dead serious and when I make my 9 months I'm going to send in a ticket and get me my outfit. You guys can believe what ever you want to. I'm done. /end rant

starkerealm · February 2015

jamesharv2005ub17_ESO wrote: »

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

Originally it was supposed to only be for people who subbed and had 300 days elapse.

Originally it wasn't even a 300 day thing. They were talking about needing a continual subscription from launch to Unlimited with, at most, a 12 hour lapse.

Obviously they've changed their minds a bit.

They never said a 12 hour lapse would cause you not to be eligible. You just had to have paid for every month from april (i know april was free but they said april) to March 17th. Then they said 300 days instead and they didnt have to have lapsed.

It's second hand off a post in one of the early threads talking about the mount. Back when there was still confusion over if it was a 12 month reward, or a reward for having a constant sub from launch to Unlimited.

But, someone reported that CS had told them the maximum leeway was 12 hours. Of course they could have just been messing with us all.

The_Antiquarian · February 2015

When Unlimited hits, I will be exactly ONE MONTH SHORT of receiving the Loyalty Mask. As such, yesterday, I added three additional months of extraneous subscription to my account to meet the 9 months criteria and 300 paid day criteria to receive the Loyalty Jester Mask and the mount, respectively. If those who paid additional days to receive the mount are excluded from receiving the loyalty Mask, then it would be pointless since some of us paid additional money with the assumption that we will be receiving the loyalty Mask.

Devs, please give us the clarification on this matter soon. For those who love collecting truly unique items and pets, this is extremely frustrating.

jamesharv2005ub17_ESO · February 2015

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

Originally it was supposed to only be for people who subbed and had 300 days elapse.

Originally it wasn't even a 300 day thing. They were talking about needing a continual subscription from launch to Unlimited with, at most, a 12 hour lapse.

Obviously they've changed their minds a bit.

They never said a 12 hour lapse would cause you not to be eligible. You just had to have paid for every month from april (i know april was free but they said april) to March 17th. Then they said 300 days instead and they didnt have to have lapsed.

It's second hand off a post in one of the early threads talking about the mount. Back when there was still confusion over if it was a 12 month reward, or a reward for having a constant sub from launch to Unlimited.

But, someone reported that CS had told them the maximum leeway was 12 hours. Of course they could have just been messing with us all.

This "someone" was lying to you.

jamesharv2005ub17_ESO · February 2015

The_Antiquarian wrote: »

When Unlimited hits, I will be exactly ONE MONTH SHORT of receiving the Loyalty Mask. As such, yesterday, I added three additional months of extraneous subscription to my account to meet the 9 months criteria and 300 paid day criteria to receive the Loyalty Jester Mask and the mount, respectively. If those who paid additional days to receive the mount are excluded from receiving the loyalty Mask, then it would be pointless since some of us paid additional money with the assumption that we will be receiving the loyalty Mask.

Devs, please give us the clarification on this matter soon. For those who love collecting truly unique items and pets, this is extremely frustrating.

They clearly said the program is ending with the ESO:TU launch.

The_Antiquarian · February 2015

jamesharv2005ub17_ESO wrote: »

They clearly said the program is ending with the ESO:TU launch.

No no no. We know that the Loyalty program is ending permanently. We are asking whether the Loyalty Mask criteria is the same as Senche mount. When reading the latest Developer's posting, it sounds as if the requirements to get the Mask is the same as for the Senche mount, except the mount takes a longer time.

It doesn't make sense that we can pay 300 days worth of time upfront to qualify for the Senche mount, but we can't for the loyalty rewards. Please Devs. Take heed to our pleas. This is extremely frustrating.

starkerealm · February 2015

jamesharv2005ub17_ESO wrote: »

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

Originally it was supposed to only be for people who subbed and had 300 days elapse.

Originally it wasn't even a 300 day thing. They were talking about needing a continual subscription from launch to Unlimited with, at most, a 12 hour lapse.

Obviously they've changed their minds a bit.

They never said a 12 hour lapse would cause you not to be eligible. You just had to have paid for every month from april (i know april was free but they said april) to March 17th. Then they said 300 days instead and they didnt have to have lapsed.

It's second hand off a post in one of the early threads talking about the mount. Back when there was still confusion over if it was a 12 month reward, or a reward for having a constant sub from launch to Unlimited.

But, someone reported that CS had told them the maximum leeway was 12 hours. Of course they could have just been messing with us all.

This "someone" was lying to you.

Or CS is a completely disorganized mess saying random things to random people. Because that's without precedent.

Rosveen · February 2015

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

starkerealm wrote: »

jamesharv2005ub17_ESO wrote: »

Originally it was supposed to only be for people who subbed and had 300 days elapse.

Originally it wasn't even a 300 day thing. They were talking about needing a continual subscription from launch to Unlimited with, at most, a 12 hour lapse.

Obviously they've changed their minds a bit.

They never said a 12 hour lapse would cause you not to be eligible. You just had to have paid for every month from april (i know april was free but they said april) to March 17th. Then they said 300 days instead and they didnt have to have lapsed.

It's second hand off a post in one of the early threads talking about the mount. Back when there was still confusion over if it was a 12 month reward, or a reward for having a constant sub from launch to Unlimited.

But, someone reported that CS had told them the maximum leeway was 12 hours. Of course they could have just been messing with us all.

This "someone" was lying to you.

Or CS is a completely disorganized mess saying random things to random people. Because that's without precedent.

I think they simply changed the rules. I mean, first it was for continuous sub with no leeway, then it could lapse, then Kai told us days need to be elapsed and soon after Gary said they don't. No wonder the CS reps had no idea which version was correct when it was changing all the time.

The_Antiquarian · February 2015

Devs, please give us the clarification on this matter soon. For those who love collecting truly unique items and pets, this is extremely frustrating.

AshySamurai · February 2015

Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015.

The criteria you'll need to meet to receive this very special mount are:

You are an active ESO subscriber when we transition to Tamriel Unlimited.
You have paid for 300 total days of subscription time (non-consecutive), prior to March 16th.

The_Antiquarian · February 2015

AshySamurai wrote: »

Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015.

The criteria you'll need to meet to receive this very special mount are:

You are an active ESO subscriber when we transition to Tamriel Unlimited.
You have paid for 300 total days of subscription time (non-consecutive), prior to March 16th.

Yes, but per word by word basis, We can claim that as long as the subscription history says I have more than 9 months "subscribed" before the Unlimited hits, I could claim the Mask. By the time the Unlimited hits, I will be one month away from the 9 month criteria and as such, I added 3 additional subscription time when the next pay period renews (which was renewed yesterday, effectively, bringing my time "subscribed" for 11 months.

The previous EOS posting could mean either way. That is why we are asking for Dev's clarification and our plea to make the loyalty rewards same to the Mount criteria, if it is not so.

Rustyfaw · February 2015

The entire problem, I feel, is that this system was put into play after the game launched and people are mad because they claim that, if known this was to happen, it would of encouraged them to continue a subscription or had started earlier. That logic is completely counter to what a loyalty program is suppose to represent.

The incentive should be that you enjoy the franchise and you enjoy the game. That should be why you invest in an MMO. They are a time sink. You shouldn't be enticed because you'll have a limited available item you can dangle in front of others.

My opinion is that it shouldn't be how much time you've paid for regardless of actual time played. It should be based on when your account became active in the game world. This is a reward program for those who have dealt with the growing pains of a new game and you shouldn't try to find reasons or justifications as to why you are deserving. If you left early or joined late, then you felt your time was better spent elsewhere.

Orihara_Izaya · February 2015

In a interview with paul sage he was asked "if the loyalty rewards system will remain as an incentive for subs"

Paul Replied "I believe that we are going to be ending the loyalty because it wouldn't make as much sense in it's current incarnation when we go with Tamriel Unlimited, that's not to say there won't be other programs but the particulars of that program will end at that point.

@26:48

https://www.youtube.com/watch?v=17PAMFN02js#t=1247

In a later video they clarified (couldn't find the video I tried sorry) by saying "we won't be creating any new items for the loyalty reward program but will instead be giving subscribers crowns so that they can spend it on whatever they want."

Than most recently we have the road ahead stating: "another part of our transition to Tamriel Unlimited will include the retirement of the Loyalty Program."

So the question is does the retirement of the program relate only to the creation of new products (what I'm hoping) since we're getting crowns. Or does it mean that people who missed the original giveaway date for mask will be unable to get it.

Because until this point in time once a month they gave out the rewards to the people even if they subbed late. It would be totally unfair to just up and stop giving out the rewards monthly to people.

If they are closing the program completely and still won't give out old rewards anymore they should at least make the 9 month reward day's paid instead of days elapsed.

jamesharv2005ub17_ESO · February 2015

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

Orihara_Izaya · February 2015

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

Except for the part where you aren't a dev, and don't speak for the team, nor do you have any information to support your point. The whole point of this thread is that nobody knows, we don't have information, and the dev's won't reply to give us a straight answer.

Edit: as further proof that your wrong someone sent in a ticket asked if people can still obtain their rewards and this was their reply:

"I do apologize for the previous information; the ending of the loyalty program was only just announced, and we provided the information that we had at that time.

I'm going to send this up to a more specialized team to see what we can learn about further eligibility."

That proves the we don't have a solid answer.

jamesharv2005ub17_ESO · February 2015

Orihara_Izaya wrote: »

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

Except for the part where you aren't a dev, and don't speak for the team, nor do you have any information to support your point. The whole point of this thread is that nobody knows, we don't have information, and the dev's won't reply to give us a straight answer.

He was very clear. You need to be subbed and used up 9 months for the mask. The senche isnt part of the loyalty program and was a one time deal. After March the program is being retired. That means the rewards will no longer be handed out. I dont know how they could possibly be any more clear on this.

Orihara_Izaya · February 2015

jamesharv2005ub17_ESO wrote: »

Orihara_Izaya wrote: »

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

Except for the part where you aren't a dev, and don't speak for the team, nor do you have any information to support your point. The whole point of this thread is that nobody knows, we don't have information, and the dev's won't reply to give us a straight answer.

He was very clear. You need to be subbed and used up 9 months for the mask. The senche isnt part of the loyalty program and was a one time deal. After March the program is being retired. That means the rewards will no longer be handed out. I dont know how they could possibly be any more clear on this.

We're not talking about the senche and read my edit, someone sent in a ticket.

jamesharv2005ub17_ESO · February 2015

Orihara_Izaya wrote: »

jamesharv2005ub17_ESO wrote: »

Orihara_Izaya wrote: »

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

Except for the part where you aren't a dev, and don't speak for the team, nor do you have any information to support your point. The whole point of this thread is that nobody knows, we don't have information, and the dev's won't reply to give us a straight answer.

He was very clear. You need to be subbed and used up 9 months for the mask. The senche isnt part of the loyalty program and was a one time deal. After March the program is being retired. That means the rewards will no longer be handed out. I dont know how they could possibly be any more clear on this.

We're not talking about the senche and read my edit, someone sent in a ticket.

Sigh... I brought up the senche because you dont need to use up the time like you do the other loyalty rewards...

The_Antiquarian · February 2015

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

And it could be also deduced on a word by word basis that 9 months subscribed means as long as 9 momths are charged, we should get the loyalty rewards.

I paid additional 3 months with certainty that I gained from Road Ahead post so I can receive Loyalty Mask (9 months milestone) and Senche mount (10 months milestone.

Dear Devs, please clarify so we know whether many of us paid with wrong assumption that we will receive both.

Orihara_Izaya · February 2015

The_Antiquarian wrote: »

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

And it could be also deduced on a word by word basis that 9 months subscribed means as long as 9 momths are charged, we should get the loyalty rewards.

I paid additional 3 months with certainty that I gained from Road Ahead post so I can receive Loyalty Mask (9 months milestone) and Senche mount (10 months milestone.

Dear Devs, please clarify so we know whether many of us paid with wrong assumption that we will receive both.

I can tell you right now that you can pay 200 days in advance and still not get the Loyalty Mask. For example I have paid for 330 days and will get the senche, but I will not get the mask because when they hand it out I will be 1 month short. Despite the fact that I have another billed 120 days of sub guaranteeing that I will continue to sub for more than one month.

So how is that fair I can get the 10 month reward, but not the 9 month because it's time passed? Then too top it off the program is "ending" however you want to define it so that leaves me to wonder am I ever going to get my reward.

Which is why i'm trying to desperately try to figure this out/get the dev's attention to get them to change it to days paid or allow the program to continue to give out handouts (not new items) so that I can get the mask.

jamesharv2005ub17_ESO · February 2015

The_Antiquarian wrote: »

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

And it could be also deduced on a word by word basis that 9 months subscribed means as long as 9 momths are charged, we should get the loyalty rewards.

I paid additional 3 months with certainty that I gained from Road Ahead post so I can receive Loyalty Mask (9 months milestone) and Senche mount (10 months milestone.

Dear Devs, please clarify so we know whether many of us paid with wrong assumption that we will receive both.

The loyalty program has always required you use up the time. Not just paid time but actual used time. Fact is he was pretty clear. Guess people are going to need yet another post explaining why when something ends its over...

As far as you calling the senche a "10 month" reward. It was never part of the program. Its not a 10 month reward. Anyone who paid for 300 days (i know i know thats 10 months beside the point tho) can get it even if they havent lapsed. The mask is different.

jamesharv2005ub17_ESO · February 2015

Orihara_Izaya wrote: »

The_Antiquarian wrote: »

jamesharv2005ub17_ESO wrote: »

It means people who havent been subbed and used up 9 months wont get it nor will they ever get it.

And it could be also deduced on a word by word basis that 9 months subscribed means as long as 9 momths are charged, we should get the loyalty rewards.

I paid additional 3 months with certainty that I gained from Road Ahead post so I can receive Loyalty Mask (9 months milestone) and Senche mount (10 months milestone.

Dear Devs, please clarify so we know whether many of us paid with wrong assumption that we will receive both.

I can tell you right now that you can pay 200 days in advance and still not get the Loyalty Mask. For example I have paid for 330 days and will get the senche, but I will not get the mask because when they hand it out I will be 1 month short. Despite the fact that I have another billed 120 days of sub guaranteeing that I will continue to sub for more than one month.

So how is that fair I can get the 10 month reward, but not the 9 month because it's time passed? Then too top it off the program is "ending" however you want to define it so that leaves me to wonder am I ever going to get my reward.

Which is why i'm trying to desperately try to figure this out/get the dev's attention to get them to change it to days paid or allow the program to continue to give out handouts (not new items) so that I can get the mask.

How is it fair if the program is ending to give the reward for people who have been here the longest to just anyone? They already gave you guys the senche. Now you want the 9 month reward even tho you have no earned it? I certainly hope this time they stick to their guns and say 9 months is 9 months. If you werent here from the beginning you dont get it.

Orihara_Izaya · February 2015

jamesharv2005ub17_ESO wrote: »

How is it fair if the program is ending to give the reward for people who have been here the longest to just anyone? They already gave you guys the senche. Now you want the 9 month reward even tho you have no earned it? I certainly hope this time they stick to their guns and say 9 months is 9 months. If you werent here from the beginning you dont get it.

Someone obviously has enough months in order to say that. It's going to be really funny for ZOS when the 9 month reward is more rare than the "True Loyalty Reward (Senche)."

Also for your information I have been playing since early early beta; I tested the bugs, I watched streams, and supported this game from it's conception. The moment the game launch I bought the most expensive edition, the largest sub possible (6 months) and you question my loyalty to the game? The only reason I was un-subed for a short time is because i'm a university student and I didn't have enough money for 2 months because of Tuition and paying for my insurance.

Now fast forward and i'm only 1 month short facing the fact I might not get a reward that I want even more than the Senche is a slap in my face.

Obviously you don't care since you have enough months and can freely go on with your life, but other "loyal" players who were victims of circumstances are still trying to fight here to get a chance. If you can't accept that, then fine.

The_Antiquarian · February 2015

Yes there are many of us who paid 10 months worth of subscription right after the Road Ahead was announced with the belief that we will be rewarded with Loyalty mask and Senche mount. If we are not awarded with the Loyalty mask, our extraneous effort to meet 10 months milestone means not much.

And do not ever tell us that we are less loyal because we joined ESO with delay. We have participated in the Beta and have purchased one physical Imperial Edition copy for collection and another for actual gameplay. We have also purchased all the ingame pets and participated in PAX for the damn piglet. The only reason why I couldn't start at ESO's launch was because I was holding my wedding ceremony abroad, was on Honeymoon for three weeks in Europe, and was settling down at a new house. Do not ever question our loyalty.

jamesharv2005ub17_ESO · February 2015

Why stop at 1 month short. What about the guy 2 months short? 5 weeks short? See how this happens? If they cave at all then its like the senche and its a pointless reward because anyone even people who havent played 30 days can get it. Please ZOS if you are reading this dont take away the reward's exclusivity. Its really the only thing us people who have paid since day 1 will have.

Gidorick · February 2015

jamesharv2005ub17_ESO wrote: »

Why stop at 1 month short. What about the guy 2 months short? 5 weeks short? See how this happens? If they cave at all then its like the senche and its a pointless reward because anyone even people who havent played 30 days can get it. Please ZOS if you are reading this dont take away the reward's exclusivity. Its really the only thing us people who have paid since day 1 will have.

So you're saying the Mask of Cheerful Slaughter is now (in practice) the "been here since beginning" reward? Seems like it if after March 17th they will no longer be handing out these rewards and it's based on time lapsed and not time paid.

Orihara_Izaya · February 2015

So what your saying is you want to be a special snowflake and not to let anyone else have "your" special reward, that's mature. I would say more, but I would probably get in trouble for breaking the forum rules.

Either way, I've about had it with this thread. So I will say it once more. ZOS if you want to encourage more people to continue to subscribe and if you want a option to get a increased profit then I would strongly suggest that you allow the handouts to continue. From a business perspective it's the logical thing to do and if you consulted with the suites upstairs they would agree with me.

Final Fantasy a Realm Rebeorn continues to allow people to sub and begin obtaining their rewards whenever with no cut off. That would be a logical choice, especially considering that your original statement said "you’ll still be able to get the pets and other upcoming rewards once you meet the requirements."

In summary, if you continue with the complete halt of the rewards program (stooping monthly handouts) you will be breaking your promise and going back on your word, which will disappoint many subscribers such as myself and The_Antiquarian; while at the same time causing you too miss out on additional revenue from subscribers who may have kept their sub going in order to get these rewards.

jamesharv2005ub17_ESO · February 2015

They are already giving handouts. 10% xp, 1500 crowns and bunch of other stuff. What you bolded was stated before the b2p switch and before it was announced the program is ending. At that time the statement was true. After March 17th its a totally new game basically. I seriously doubt going forward anyone is going to base their subscription on whether they get a cosmetic mask or not. While a LOT of people might leave completely if they lessen yet another loyalty reward by giving it to people who havent earned it.

starkerealm · February 2015

Rustyfaw wrote: »

The entire problem, I feel, is that this system was put into play after the game launched and people are mad because they claim that, if known this was to happen, it would of encouraged them to continue a subscription or had started earlier. That logic is completely counter to what a loyalty program is suppose to represent.

It's not that unusual for a game to announce it's loyalty program after launch. It's fairly rare for an MMO to start out saying, "yeah, here's our loyalty incentive system."

I even let my sub run for an entire month that I wasn't playing because I assumed a system would be coming eventually. But at the same time, communication has been a weak point for the dev team from day one, and the loyalty rewards are no different.

Roechacca · February 2015

The crown store is the new loyalty program . Pay for a sub, get crowns and reward your self . That's basicly what ZOS stated in the vid .