Loyalty Program Rewards

starkerealm · February 2015

roechacca wrote: »

The crown store is the new loyalty program . Pay for a sub, get crowns and reward your self . That's basicly what ZOS stated in the vid .

Which sounds really weird... unless crowns won't be sold as separate currency.

Roechacca · February 2015

starkerealm wrote: »

roechacca wrote: »

The crown store is the new loyalty program . Pay for a sub, get crowns and reward your self . That's basicly what ZOS stated in the vid .

Which sounds really weird... unless crowns won't be sold as separate currency.

Ya man I didn't make the announcement I'm just re stating it . Don't shoot the messenger

The_Antiquarian · February 2015

For the love of God, Devs, could you please give us the clarification on this matter? I pais additional 3 months worth of subscription only to meet the criteria to receive the Loyalty Mask and the Mount. With only the mount attached, I wouldn't have done such. Please let us know soon.

Rosveen · February 2015

starkerealm wrote: »

roechacca wrote: »

The crown store is the new loyalty program . Pay for a sub, get crowns and reward your self . That's basicly what ZOS stated in the vid .

Which sounds really weird... unless crowns won't be sold as separate currency.

It kinda sorta makes perfect sense. People who care about unique rewards get shafted - but it's great for those who just want rewards because they can choose what they like instead of something they'd never use. For example, I strongly dislike the ice wraith, I'd rather have taken the pig instead, but nope, I had to go looking for it on eBay. Now I can pick my own reward (or none and save those crowns for DLC in case I unsub).

Nacario · February 2015

http://www.elderscrollsonline.com/en-us/news/post/2015/02/12/the-road-ahead---february

The criteria you'll need to meet to receive this very special mount are:

You are an active ESO subscriber when we transition to Tamriel Unlimited.
You have paid for 300 total days of subscription time (non-consecutive), prior to March 16th.

I have 240 days purchased for (and 65 of those days are still left on my active subscription). If I purchase a game card with 60 days I will have total of 300 days prior to match 16th, and they have all been payed for. So that means I get the shiny mount, yes? The reason I ask is because I have not USED those 300 days, but I have payed for them.

Rosveen · February 2015

Nacario wrote: »

http://www.elderscrollsonline.com/en-us/news/post/2015/02/12/the-road-ahead---february

The criteria you'll need to meet to receive this very special mount are:

You are an active ESO subscriber when we transition to Tamriel Unlimited.
You have paid for 300 total days of subscription time (non-consecutive), prior to March 16th.

I have 240 days purchased for (and 65 of those days are still left on my active subscription). If I purchase a game card with 60 days I will have total of 300 days prior to match 16th, and they have all been payed for. So that means I get the shiny mount, yes? The reason I ask is because I have not USED those 300 days, but I have payed for them.

Yes. Keep in mind 30 free days coming with the box don't count.

The_Antiquarian · February 2015

Rosveen wrote: »

starkerealm wrote: »

roechacca wrote: »

The crown store is the new loyalty program . Pay for a sub, get crowns and reward your self . That's basicly what ZOS stated in the vid .

Which sounds really weird... unless crowns won't be sold as separate currency.

It kinda sorta makes perfect sense. People who care about unique rewards get shafted - but it's great for those who just want rewards because they can choose what they like instead of something they'd never use. For example, I strongly dislike the ice wraith, I'd rather have taken the pig instead, but nope, I had to go looking for it on eBay. Now I can pick my own reward (or none and save those crowns for DLC in case I unsub).

That would be a lucrative functionality, but still, hopefully we get some Dev clarification regarding the Mask Loyalty reward.

jamesharv2005ub17_ESO · February 2015

Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015.

I dont know how they could make it any clearer. You have to have been subscribed for 9 months prior to the march relaunch.

The_Antiquarian · February 2015

Once again, on a word by word basis, that could also mean "as long as more than 9 months have been subscribed as specified on the account page." My account page says so, although the time has not elapsed.

We want Dev's clarification as to whether the time needs to be elapsed or not.

If not, we want to point out how devastating it would be for those who paid additional time with certainty that both the Loyalty Mask and the Mount will be granted, find out once Unlimited launches, that only the Mount arrive via mail.

We want to know soon so we know whether we can cancel the 3 months subscription that I have already inputed. Without the mount, having prepaid that much does not mean a thing.

P.S. You keep insisting that Dev "said" the time needs to be elapsed. The quote you mentioned could be read and interpreted in many ways. Until Dev says "yup, The Antiquarian, only those who were subscribed and HAD THEIR SUBSCRIPTION TIME ELAPSED, qualify. You will not be qualified," we will keep seeking answers from Devs.

jamesharv2005ub17_ESO · February 2015

It means what it says. If you werent subbed for 9 months prior to the march 17th relaunch you dont get it. All the rewards from the rewards program were based on time elapsed not time paid for. The only reward they gave where they allowed that is the senche mount which is not part of the original loyalty program and they made different rules for it. You already have your answer. I know you dont like it but there it is.

Rosveen · February 2015

jamesharv2005ub17_ESO wrote: »

It means what it says. If you werent subbed for 9 months prior to the march 17th relaunch you dont get it. All the rewards from the rewards program were based on time elapsed not time paid for. The only reward they gave where they allowed that is the senche mount which is not part of the original loyalty program and they made different rules for it. You already have your answer. I know you dont like it but there it is.

That's exactly what I kept telling you in the senche thread before The Road Ahead article.

Turns out I was wrong and the original rules changed/weren't clear. It could happen again. I agree with you this time, the rules seem clear to me, but hey, why not ask someone who actually has the authority to give us an official answer so the Antiquarian can put his doubts to rest.

@ZOS_GaryA , the loyalty system is going away so there won't be any new rewards, but can we still earn already existing rewards after Match 17th? Or are the ice wraith, dwemer sphere and mask exclusive to pre-TU subscribers? If so, some people would appreciate it if the same rules applied to them as to the senche. As it is, the mask is going to be a more unique reward than the senche, which is kinda strange.

AshySamurai · February 2015

Maybe to link ZOS admins would help. @ZOS_JessicaFolsom @ZOS_GinaBruno @ZOS_JasonLeavey Clarification for these guys, please?

The_Antiquarian · February 2015

Well once again, if we deduce the statement, word by word, as long as were subbed for 9 months prior to March 18th, we qualify for the loyalty rewards. Per the Billing History account page, 7 x 30 Days Subscription have been specified. I added 90 days subscription time which began on February 18th so in a sense, I have been "subscribed" for more than 9 months.

"Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015."

You can claim that the 9 months quoted by the Road Ahead commentary means "9 months subscribed and actual time elapsed," but there are many others who interpret that as "9 months as shown on the account page."

Both were shown on the Road Ahead page as if both the Loyalty Mask and the Senche Mount were part of 9 months and 10 months reward, respectively.

We are thankful for your interpretation, but we would like Dev to provide us with the ultimate clarification on their wordings. Just search the forum. There are many many others who are wondering the same thing.

jamesharv2005ub17_ESO · February 2015

The_Antiquarian wrote: »

Well once again, if we deduce the statement, word by word, as long as were subbed for 9 months prior to March 18th, we qualify for the loyalty rewards. Per the Billing History account page, 7 x 30 Days Subscription have been specified. I added 90 days subscription time which began on February 18th so in a sense, I have been "subscribed" for more than 9 months.

"Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015."

You can claim that the 9 months quoted by the Road Ahead commentary means "9 months subscribed and actual time elapsed," but there are many others who interpret that as "9 months as shown on the account page."

Both were shown on the Road Ahead page as if both the Loyalty Mask and the Senche Mount were part of 9 months and 10 months reward, respectively.

We are thankful for your interpretation, but we would like Dev to provide us with the ultimate clarification on their wordings. Just search the forum. There are many many others who are wondering the same thing.

The senche mount was never part of the original loyalty reward program. They never said it was a 10 month reward. Some guy from ZOS said it was a 12 month reward but he corrected himself. The devs dont have time to keep repeating themselves over and over. Anyways good luck but they are going to create a huge ****storm if they start handing out these vet rewards to people who havent earned them.

The_Antiquarian · February 2015

jamesharv2005ub17_ESO wrote: »

The_Antiquarian wrote: »

Well once again, if we deduce the statement, word by word, as long as were subbed for 9 months prior to March 18th, we qualify for the loyalty rewards. Per the Billing History account page, 7 x 30 Days Subscription have been specified. I added 90 days subscription time which began on February 18th so in a sense, I have been "subscribed" for more than 9 months.

"Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015."

You can claim that the 9 months quoted by the Road Ahead commentary means "9 months subscribed and actual time elapsed," but there are many others who interpret that as "9 months as shown on the account page."

Both were shown on the Road Ahead page as if both the Loyalty Mask and the Senche Mount were part of 9 months and 10 months reward, respectively.

We are thankful for your interpretation, but we would like Dev to provide us with the ultimate clarification on their wordings. Just search the forum. There are many many others who are wondering the same thing.

The senche mount was never part of the original loyalty reward program. They never said it was a 10 month reward. Some guy from ZOS said it was a 12 month reward but he corrected himself. The devs dont have time to keep repeating themselves over and over. Anyways good luck but they are going to create a huge ****storm if they start handing out these vet rewards to people who havent earned them.

We all know that Senche mount was never part of the original Loyalty Reward program.

Please refer to my posting on the interpretation of "subscription." I currently have 10 months specified on my account page and all subscription applied to my account. That is literally being subscribed for more than 9 months prior to the Unlimited.

Some might be furious (including you) that the 9 months Loyalty rewards are handed out to those who have prepaid the game for more than 9 months. Well, there are many players out there who have added additional gametime with certainty that BOTH items will be rewarded. There will be many who will ask for refund once they find out that only Senche Mount arrived via mail, but not the Loyalty Mask that they have been anxiously waiting for because once again, I have absolutely no reason to apply additional gametime way ahead when only a mount is rewarded.

The most VIABLE way should be the following: Loyalty program will cease, but for those who have added additional prepaid game/added additional subscription time prior to the Relaunch, they qualify for the Loyalty Mask as well.

jamesharv2005ub17_ESO · February 2015

The program requires not only you have paid for the months but that also the months have elapsed. I think everyone was pretty clear on the whole thing. I have seen no-one but you confused about it.

The_Antiquarian · February 2015

jamesharv2005ub17_ESO wrote: »

The program requires not only you have paid for the months but that also the months have elapsed. I think everyone was pretty clear on the whole thing. I have seen no-one but you confused about it.

Just peruse three pages worth of comments on this specific thread AND other Loyalty Reward related threads. Once again, we are asking for Dev's clarification. On a word-by-word basis, it could be interpreted either way.

Also, Dev has never said anything about whether the Loyalty rewards for those who have fully subscribed for more than 9 months, will be rewarded with the Loyalty Mask when the actual time has elapsed when the Unlimited launches. We all know that the Royalty Program will end, but it does make a valid question as to whether the reward will still be there for those who have committed equal amount of time prior to the Relaunch.

Once again, the most VIABLE way should be the following: Loyalty program will cease, but for those who have added additional prepaid game/added additional subscription time prior to the Relaunch, they qualify for the Loyalty Mask as well.

Troneon · February 2015

So even if you buy 9 months of subscription right now you will not get any of the loyalty rewards?

mmm....

Rosveen · February 2015

Guys, this is going nowhere. Let's just wait for an official response, hopefully we'll get one.

RainfeatherUK · February 2015

jamesharv2005ub17_ESO wrote: »

Behold: the Mask of Cheerful Slaughter, a unique costume which will be given to all ESO players who have subscribed for nine months between April 2014 and the Tamriel Unlimited launch in March 2015.

I dont know how they could make it any clearer. You have to have been subscribed for 9 months prior to the march relaunch.

Sorry. Can you explain it again? Its not very clear. (Kidding lol)

jamesharv2005ub17_ESO · February 2015

Troneon wrote: »

So even if you buy 9 months of subscription right now you will not get any of the loyalty rewards?

mmm....

Correct. Except for the senche if you pay 10 months.

The_Antiquarian · February 2015

jamesharv2005ub17_ESO wrote: »

Troneon wrote: »

So even if you buy 9 months of subscription right now you will not get any of the loyalty rewards?

mmm....

Correct. Except for the senche if you pay 10 months.

The most VIABLE way should be the following: Loyalty program will cease, but for those who have added additional prepaid game/added additional subscription time prior to the Relaunch, they qualify for the Loyalty Mask as well. After all, Devs said the Loyalty rewards will always be available as long as we keep subscribed.

jamesharv2005ub17_ESO · February 2015

Ok now Im confused. They said on the latest web posting they will "start" sending them in February. Does this mean they will continue to hand these out after the relaunch or not? I asked in the official thread but no response as of yet. Honestly it sounds to me like they will continue giving out the old rewards even after the launch from this new web news article. You'll just have to wait till your 9 months is up from the sounds of it.

Nacario · February 2015

The_Antiquarian wrote: »

Once again, on a word by word basis, that could also mean "as long as more than 9 months have been subscribed as specified on the account page." My account page says so, although the time has not elapsed.

We want Dev's clarification as to whether the time needs to be elapsed or not.

If not, we want to point out how devastating it would be for those who paid additional time with certainty that both the Loyalty Mask and the Mount will be granted, find out once Unlimited launches, that only the Mount arrive via mail.

We want to know soon so we know whether we can cancel the 3 months subscription that I have already inputed. Without the mount, having prepaid that much does not mean a thing.

P.S. You keep insisting that Dev "said" the time needs to be elapsed. The quote you mentioned could be read and interpreted in many ways. Until Dev says "yup, The Antiquarian, only those who were subscribed and HAD THEIR SUBSCRIPTION TIME ELAPSED, qualify. You will not be qualified," we will keep seeking answers from Devs.

Yeah I agree with this, we need dev feedback. The wording is a bit unlcear when it comes to whether we get the Senche or not, is it enough with 300 days payed for or must they also be expired? It would surely suck if it was the latter as they should've been more clear. I just spent 25 bucks on a pre paid card to get the 300 days, though they wont be expired by the time Tamriel Unlimited comes.

We could use a dev response on this please.

jamesharv2005ub17_ESO · February 2015

Look just to make things clear I am all for people getting the reward. Just not if they havent paid for and used up 9 months. To me if you can just buy your way into it thats pay to win. You should have to earn it.

Nacario · February 2015

jamesharv2005ub17_ESO wrote: »

Look just to make things clear I am all for people getting the reward. Just not if they havent paid for and used up 9 months. To me if you can just buy your way into it thats pay to win. You should have to earn it.

Well see thats a bit vague as we all have been beta testing this product for a year, well earned if you ask me. Thing is all this confusion wouldnt have been here if their wording would've been more clear. And pay to win term is as far away as it can get when it comes to this mount or mask skin.

jamesharv2005ub17_ESO · February 2015

Nacario wrote: »

jamesharv2005ub17_ESO wrote: »

Look just to make things clear I am all for people getting the reward. Just not if they havent paid for and used up 9 months. To me if you can just buy your way into it thats pay to win. You should have to earn it.

Well see thats a bit vague as we all have been beta testing this product for a year, well earned if you ask me. Thing is all this confusion wouldnt have been here if their wording would've been more clear. And pay to win term is as far away as it can get when it comes to this mount or mask skin.

We havent been beta testing for a year. When you say stuff like that people refuse to take you seriously. Including developers and community managers.

ZOS_GinaBruno · February 2015

Hi guys, just wanted to pop in and let you know that we're working on getting your questions cleared up. We'll have answers for you later this afternoon.

jamesharv2005ub17_ESO · February 2015

Thank you

The_Antiquarian · February 2015

ZOS_GinaBruno wrote: »

Hi guys, just wanted to pop in and let you know that we're working on getting your questions cleared up. We'll have answers for you later this afternoon.

Thank you very much!

Once again, the most VIABLE way should be the following: Loyalty program will cease, but for those who have added additional prepaid game/added additional subscription time prior to the Relaunch, they qualify for the Loyalty Mask as well. There are many who already have paid additional gametime to qualify for BOTH items.