character is locked, submitted ticket, character still locked

CoronHR

I'm on the PC/NA server. Why is my character locked? I was in Auridon doing the Jester's quest for tickets. Performance was bad because the zone was loaded with other characters, then got booted from server. Now I can't log in. Can someone at ZOS please unlock it?

CoronHR

@ZOS_Bill

Tandor

You need to post your ticket number if you want Admin to look into its progress.

CoronHR

How do i find it? I don't have a confirmation email

CoronHR

right, i found it. 220402-001067

it wasn't showing up when i looked on my phone

@ZOS_Bill can you look into this please?

CoronHR

wow, it's been hours and it's still locked. @ZOS_GinaBruno @ZOS_Bill can someone please look into this? this is annoying. the ticket number, again, is 220402-001067

Tandor

You'll have to be patient over the weekend I'm afraid.

Magiss

It is not just you.

My post same problem: https://forums.elderscrollsonline.com/en/discussion/601683/error-326-character-locked#latest

TICKET 220402-004150

@ZOS_GinaBruno @ZOS_Bill

CoronHR

how do characters even get locked anyway? i've been playing for 3 years and i've never heard of such a thing

SirGrunty

The same thing happened to me today.

My Battleground ended and as I went to leave, it booted me to Character Select and told me that specific character was now 'Locked' due to Error: 326. That was about 3 hours ago now and still no dice.

Ticket submitted and all that, but it sure is odd.

doesurmindglow

I am experiencing the same issue, as are many in my guild. Ticket #220402-005795

StevieKingslayer

This just happened to a friend of mine as well.
This isn't acceptable.

Now the error code has effected every single one of my friends toons.
We just convinced him to come back to the game. Are you kidding me ZOS.

Balastar

Here is more info about your problem:

"There may be rare instances where you could get booted from the game with Error 326 and unable to log back into that character. If you run into this issue, please submit a ticket at account.elderscrollsonline.com."

https://forums.elderscrollsonline.com/en/discussion/601187/this-sounds-worrying

CoronHR

i got an email response yesterday evening, which i saw this morning. they wanted me to run the 'game consultant' (never done that before) which spit out a text file/log report. i sent it to them. that was 2 hrs ago. i'm about to log in to see if anything changed.

CoronHR

nope, still locked

SquirtsGamingPro

Same here. 326 error, been locked out for 24 hours. Ran the game consultant file, no further progress... still locked.

Ticket # 220402-004165

CoronHR

it's stupidly ridiculous and ridiculously stupid. i just deleted the character, as it was brand new to begin with. please zos...explain why it takes more than 5 minutes to unlock a locked character

CoronHR

i also updated my ticket to tell zos what i've done, as i felt that was only fair

Jem_Kindheart

My current main just got locked too, game booted me after a 20 mins load screen trying to port to Murkmire. Made a ticket,

220403-002530

Was going to buy High Isle today but it's getting very difficult to justify going forward with ZOS financially.

SimonThesis

@Zos_Kevin I am experiencing the same thing Error 326. Is Zos aware of this bug?

doesurmindglow

I think it should be noted this problem started occurring pervasively after yesterday's maintenance. Something was done during that maintenance that has introduced this bug for an awful lot of players.

maxjapank

doesurmindglow wrote: »

I think it should be noted this problem started occurring pervasively after yesterday's maintenance. Something was done during that maintenance that has introduced this bug for an awful lot of players.

This happened to one person in our guild Saturday night. He had it unlocked the next day. It happened to me Sunday late morning. Still waiting. Happened to two more guild members last night. Don’t know the status yet. All instances happened while playing in Cyrodiil.

maxjapank

Just check my character now. It's been unlocked. One of my guildies received a letter saying that his had been unlocked, too.

doesurmindglow

"maxjapank wrote: »

This happened to one person in our guild Saturday night. He had it unlocked the next day. It happened to me Sunday late morning. Still waiting. Happened to two more guild members last night. Don’t know the status yet. All instances happened while playing in Cyrodiil.

Yeah, mine became locked Saturday night and after submitting a ticket it was resolved Sunday morning. But others who hit the bug earlier than me are still waiting. There is no rhyme or reason to it at all.

I'm more concerned that they're simply unlocking the characters rather than investigating the cause of mass character locking and attempting to prevent it in the first place. It'd be good to have some communication to indicate they're seriously looking at this on a system-wide basis.

ZOS_Bill

@jem_Kindheart
@SquirtsGamingPro
@Magiss
@CoronHR

Each of you have been sent a private PM with an update on the ticket's you've posted.