eso64.exe - sensapi.dll is missing

Tandor

I have this error running the game direct through ZOS (i.e. not Steam) on my Win7 machine (with 0patch) and although the error pops up the game proceeds to load and run perfectly normally. No such issue with my Win10 machine of course.

ZOS_GinaBruno

We're still working on getting this fixed, but in the meantime, try running the system file checker tool. You will still get an error but it should at least allow you to log into the game.

stiflersdad

Hi, same problem at me. Running Win 7 Pro 64bit
Launcher would no update. I have install all new. Update complete finished.
Start eso64.exe ->error SensApi.dll is missing.
I donwload SensApi.dll and copy to eso64.exe and try again
->error api-ms-win-core-errorhandling-l1-1-1.dll is missing
I download this dll and copy to system32 and syswow64 and to eso64.exe but the error comes again and again

Dont know what to do.

Pls help

Greetings from Stiflersdad

stiflersdad

I think i found the real last api-ms-win-core-errorhandling-l1-1-1.dll and copy to eso64.exe.
I get the error ->Der Prozedureinsprungpunkt "SetLastError" wurde in der DLL "api-ms-win-core-errorhandling-l1-1-1.dll" nicht gefunden.

I think more can i not do.

Stiflersdad

Pltchaosub17_ESO

I have this erorr, and need help. Windows 7 operating system.
(Edit) Seems the janky work around worked for now. Hope it's resolved in the future entirely.

DekuDekuplex

Unfortunately, when I copied C:\Windows\System32\SensApi.dll to C:\Users\<username>\eso\The Elder Scrolls Online\game\client, although I was able to log in, I was unable to take any screenshots.

Attempting to take screenshots has no effect.

Please research and resolve this issue as soon as possible; I use screenshots to keep a running diary of everything that happens in-game, and without them, I tend to forget everything that happens in-game (especially the names of any players whom I meet).

UPDATE (2021/11/01 8:26 PM EDT):

My operating system is Windows 7 Ultimate (64-bit).

Upon deleting the copied SensApi.dll file from the C:\Users\<username>\eso\The Elder Scrolls Online\game\client directory and running the command "sfc /scannow" in a command prompt using Administrator privileges, after receiving a system error message about a missing SensApi.dll file, I was able to log in, but still unable to take any screenshots.

When I attempted to take a screenshot after logging in to a specific character, the usual message that a screenshot was taken and stored in the C:\Users\<username>\Documents\Elder Scrolls Online\live\Screenshots directory appeared; however, upon inspecting that directory, no screenshot was found. In fact, that directory was empty. (Normally, a screenshot is stored there.)

Please resolve this issue and allow screenshots to be stored there again as usual as soon as possible.

Castian

I copy pasted the sensapi.dll from my windows directory to the game folder where eso64.exe is located and the error pop up cleared up, though I was able to log in after closing the error beforehand.

fedorpepel

Same problem as the others downloaded whole patch but get senapi.dll is missing error. I don't know how to fix it. Win7 64 bit here.

Se7enOne

You all are welcome

stiflersdad wrote: »

I think i found the real last api-ms-win-core-errorhandling-l1-1-1.dll and copy to eso64.exe.
I get the error ->Der Prozedureinsprungpunkt "SetLastError" wurde in der DLL "api-ms-win-core-errorhandling-l1-1-1.dll" nicht gefunden.

I think more can i not do.

Stiflersdad

Thats looks like a dotnet framework error,update your frameworks

fedorpepel wrote: »

Same problem as the others downloaded whole patch but get senapi.dll is missing error. I don't know how to fix it. Win7 64 bit here.

Se7enOne wrote: »

SOLUTION: go to your windows system folder(SysWOW64) search the sensapi.dll and copy it into your game folder were the eso64.exe is

Read thread before posting

DekuDekuplex wrote: »

Unfortunately, when I copied C:\Windows\System32\SensApi.dll to C:\Users\<username>\eso\The Elder Scrolls Online\game\client, although I was able to log in, I was unable to take any screenshots.

Attempting to take screenshots has no effect.

Please research and resolve this issue as soon as possible; I use screenshots to keep a running diary of everything that happens in-game, and without them, I tend to forget everything that happens in-game (especially the names of any players whom I meet).

UPDATE (2021/11/01 8:26 PM EDT):

My operating system is Windows 7 Ultimate (64-bit).

Upon deleting the copied SensApi.dll file from the C:\Users\<username>\eso\The Elder Scrolls Online\game\client directory and running the command "sfc /scannow" in a command prompt using Administrator privileges, after receiving a system error message about a missing SensApi.dll file, I was able to log in, but still unable to take any screenshots.

When I attempted to take a screenshot after logging in to a specific character, the usual message that a screenshot was taken and stored in the C:\Users\<username>\Documents\Elder Scrolls Online\live\Screenshots directory appeared; however, upon inspecting that directory, no screenshot was found. In fact, that directory was empty. (Normally, a screenshot is stored there.)

Please resolve this issue and allow screenshots to be stored there again as usual as soon as possible.

Try to use the sensapi.dll from the SysWOW64 folder

Olauron

DekuDekuplex wrote: »

Unfortunately, when I copied C:\Windows\System32\SensApi.dll to C:\Users\<username>\eso\The Elder Scrolls Online\game\client, although I was able to log in, I was unable to take any screenshots.

Attempting to take screenshots has no effect.

Please research and resolve this issue as soon as possible; I use screenshots to keep a running diary of everything that happens in-game, and without them, I tend to forget everything that happens in-game (especially the names of any players whom I meet).

UPDATE (2021/11/01 8:26 PM EDT):

My operating system is Windows 7 Ultimate (64-bit).

Upon deleting the copied SensApi.dll file from the C:\Users\<username>\eso\The Elder Scrolls Online\game\client directory and running the command "sfc /scannow" in a command prompt using Administrator privileges, after receiving a system error message about a missing SensApi.dll file, I was able to log in, but still unable to take any screenshots.

When I attempted to take a screenshot after logging in to a specific character, the usual message that a screenshot was taken and stored in the C:\Users\<username>\Documents\Elder Scrolls Online\live\Screenshots directory appeared; however, upon inspecting that directory, no screenshot was found. In fact, that directory was empty. (Normally, a screenshot is stored there.)

Please resolve this issue and allow screenshots to be stored there again as usual as soon as possible.

Disable Multithreaded Rendering (it is now enabled by default) in the video settings.

nathamarath

Same here on Win 8.1 64bit: able to start and play the game including a mountain of addons.

edit: The workaround, copying sensapi.dll from folder syswow64 to the folder containing the eso64.exe worked in my case. Thanks, @Se7enOne

To those unsuccessful with this method, make sure you don't copy sensapi.dll from system32 or winsxs folder but copy it from syswow64 folder.

DLow

I'm so fed up with this. After weeks of trying to get my launcher past the loading... screen and finally fixing it through some advanced research on reddit because the 6 generic steps to fix this which are the same on every site won't work, I finally launched the game and got the message that SensApi.dll is missing, however the game launched just fine anyways. Until I crashed due to overpopulation in the new zone. Tried to launch again and nope. White screen, prompt to wait for task to answer or terminate task. Found the solution on this forum which was copying the SensApi.dll from SysWOW64 which ofc wasn't even missing in the first place to the main folder where the eso64.exe is located. That fixed the error message I got yet for unclear reasons the game still won't launch. White screen - nothing happens. What am I supposed to do? I'm about to quit for good, seriously nothing works in and even outside of this game.

ZOS_Bill

For those continuing to receive this error, we now have a help article below which will continually be updated with troubleshooting to help with this issue.

SensApi.dll - Error Message - The Elder Scrolls Online

3rdpig

Why was my "Crash to desktop after update 32" thread closed when I'm not getting the SensApi.dll error and running System File Checker doesn't get me into the game?

Please reopen my thread until a fix is discovered.

Techwolf_Lupindo

DLow wrote: »

I'm so fed up with this. After weeks of trying to get my launcher past the loading... screen and finally fixing it through some advanced research on reddit because the 6 generic steps to fix this which are the same on every site won't work, I finally launched the game and got the message that SensApi.dll is missing, however the game launched just fine anyways.

Can you please link that post where you got farther? I done the same thing and it has not work getting past the launcher error.

evymyu233

nathamarath wrote: »

Same here on Win 8.1 64bit: able to start and play the game including a mountain of addons.

edit: The workaround, copying sensapi.dll from folder syswow64 to the folder containing the eso64.exe worked in my case. Thanks, @Se7enOne

To those unsuccessful with this method, make sure you don't copy sensapi.dll from system32 or winsxs folder but copy it from syswow64 folder.

thank you so much!!!!it finally works qwq

evymyu233

nathamarath wrote: »

Same here on Win 8.1 64bit: able to start and play the game including a mountain of addons.

edit: The workaround, copying sensapi.dll from folder syswow64 to the folder containing the eso64.exe worked in my case. Thanks, @Se7enOne

To those unsuccessful with this method, make sure you don't copy sensapi.dll from system32 or winsxs folder but copy it from syswow64 folder.

but game crash after i log in

Se7enOne

evymyu233 wrote: »

nathamarath wrote: »

Same here on Win 8.1 64bit: able to start and play the game including a mountain of addons.

edit: The workaround, copying sensapi.dll from folder syswow64 to the folder containing the eso64.exe worked in my case. Thanks, @Se7enOne

To those unsuccessful with this method, make sure you don't copy sensapi.dll from system32 or winsxs folder but copy it from syswow64 folder.

but game crash after i log in

Try to disable Multithreaded Rendering in the video settings before login and relaunch the game

DLow

Se7enOne wrote: »

SOLUTION: go to your windows system folder(SysWOW64) search the sensapi.dll and copy it into your game folder were the eso64.exe is

That's what I did and it fixed the error. However now when I want to play I have to repair the game every single time I launch it, otherwise I'm just getting a whitescreen and nothing happens. I did a clean reinstall 2 times and it didn't do anything. I did absolutely everything including sfc which was mentioned above now. None of this helps. Even repairing doesn't work every time. Come on, we didn't have those kind of problems until a month ago and I just wanted to launch the game but I can't even be bothered to do it under those circumstances. To be honest I can't even hit up support either because it'll just hit me with a generic answer consisting of the same 6 steps to fix this issue which I did 100 times already. Absolutely fed up.

Ashryn

Have this problem as well, exactly as OP. I am on Win 7 64 , PC NA server

Se7enOne

DLow wrote: »

Se7enOne wrote: »

SOLUTION: go to your windows system folder(SysWOW64) search the sensapi.dll and copy it into your game folder were the eso64.exe is

That's what I did and it fixed the error. However now when I want to play I have to repair the game every single time I launch it, otherwise I'm just getting a whitescreen and nothing happens. I did a clean reinstall 2 times and it didn't do anything. I did absolutely everything including sfc which was mentioned above now. None of this helps. Even repairing doesn't work every time. Come on, we didn't have those kind of problems until a month ago and I just wanted to launch the game but I can't even be bothered to do it under those circumstances. To be honest I can't even hit up support either because it'll just hit me with a generic answer consisting of the same 6 steps to fix this issue which I did 100 times already. Absolutely fed up.

Do you start your game with the launcher or do you use the eso64.exe?

Ashryn wrote: »

Have this problem as well, exactly as OP. I am on Win 7 64 , PC NA server

Se7enOne wrote: »

SOLUTION: go to your windows system folder(SysWOW64) search the sensapi.dll and copy it into your game folder were the eso64.exe is

Read whole thread before posting

Vararrand

Se7enOne wrote: »

SOLUTION: go to your windows system folder(SysWOW64) search the sensapi.dll and copy it into your game folder were the eso64.exe is

Don't use the the sensapi.dll from SysWOW64, that's the 32 bit version of the file, but Eso is compiled for and expects the 64bit version, so take the file from the System32 folder.
And please don't ask why Microsoft decided to put the 32bit files in a folder names WOW64 and the 64bit files in a folder names System32.. its just, you know, a Microsoft thing.

Se7enOne

Vararrand wrote: »

Se7enOne wrote: »

SOLUTION: go to your windows system folder(SysWOW64) search the sensapi.dll and copy it into your game folder were the eso64.exe is

Don't use the the sensapi.dll from SysWOW64, that's the 32 bit version of the file, but Eso is compiled for and expects the 64bit version, so take the file from the System32 folder.
And please don't ask why Microsoft decided to put the 32bit files in a folder names WOW64 and the 64bit files in a folder names System32.. its just, you know, a Microsoft thing.

Haha seriously? Lol

Shadowshire

ZOS_GinaBruno wrote: »

We're still working on getting this fixed, but in the meantime, try running the system file checker tool. You will still get an error but it should at least allow you to log into the game.

The System File Check does not report anything in the CBS.log file about SensApi.dll. -- or, if it does, then I have yet to find it. SFC attempts to repair or replace corrupted files, but, as far as I know, it never reports that a file is missing entirely.

Where is the Launcher looking for SensApi.dll? When I perform a search of the C:\Windows folder, it returns six results, i.e., six different sub-folders in which that file is found.

To what location should I copy it?

Se7enOne

Shadowshire wrote: »

To what location should I copy it?

Where the eso64.exe is located.

(-yourharddrive-\Zenimax Online\The Elder Scrolls Online\game\client)

Shadowshire

@ZOS_BillE

ZOS_GinaBruno wrote: »

We're still working on getting this fixed, but in the meantime, try running the system file checker tool. You will still get an error but it should at least allow you to log into the game.

The System File Check does not report anything in the CBS.log file about SensApi.dll. -- or, if it does, then I have yet to find it. SFC attempts to repair or replace corrupted files, but, as far as I know, it never reports that a file is missing entirely.

Where is the Launcher looking for SensApi.dll? When I perform a search of the C:\Windows folder, it returns six results, i.e., six different sub-folders in which that file is found.

To what location should I copy it?

Se7enOne wrote: »

....
Where the eso64.exe is located.
(-yourharddrive-\Zenimax Online\The Elder Scrolls Online\game\client)

Thanks for the reply. After reading some of the preceding discussion, I copied SensApi.dll from C:\Windows\System32 to drive D\Program Files\Launcher and another copy to drive D\Program Files\The Elder Scrolls Online\game\client in which eso64.exe is stored.

(1) When I use a desktop shortcut to run eso64.exe, the launch proceeds as usual until the primary game account log-in dialog screen is displayed, then the game client exits without displaying any error message before I can log-in to play.

(2) When I use the Launcher, the launch proceeds to completion, and I can log-in to play the game on the primary game account log-in dialog screen. However, the Launcher window does not close as it normally does when the game client begins running.

So, I manually close the Launcher window while the "logos" are being displayed behind it. I don't know the outcome if I don't do that. At best, I would have to close the Launcher window manually in order to access the log-in dialog to play the game.

uberheim

nathamarath wrote: »

Same here on Win 8.1 64bit: able to start and play the game including a mountain of addons.

edit: The workaround, copying sensapi.dll from folder syswow64 to the folder containing the eso64.exe worked in my case. Thanks, @Se7enOne

To those unsuccessful with this method, make sure you don't copy sensapi.dll from system32 or winsxs folder but copy it from syswow64 folder.

I can confirm, it works for me. The error disappeared, and the game works good. Win7 64 SP1.

anghara

I can also confirm that I'm unable to take screenshots with this error. The game tells me the screenshots are saved in the appropriate folder, but nothing is there. Please fix this aspect as well!

DekuDekuplex

anghara wrote: »

I can also confirm that I'm unable to take screenshots with this error. The game tells me the screenshots are saved in the appropriate folder, but nothing is there. Please fix this aspect as well!

According to the information posted in this thread, it is possible temporarily to re-enable taking screenshots by disabling Multithreaded Rendering in the video settings before logging in, and then restarting the game. This solution worked for me.

Furthermore, copying SensApi.dll from the C:\Windows\SysWOW64\ folder to the C:\Users\<username>\eso\The Elder Scrolls Online\game\client\ folder (on Windows 7 (64-bit)) removes the "sensapi.dll is missing" error message at game startup.

However, it seems that it is still not possible to take a screenshot if Multithreaded Rendering is enabled in the video settings.

tim77

worked for me after copying the SensApi.dll from C:\Windows\system32 next to the eso64.exe in the steam-folder (in my case D :\Programme\Steam\SteamApps\common\Zenimax Online\The Elder Scrolls Online\game\client)

steam version worked fine anyway (who would have ever thought this? lol) and now i can run the eso64.exe again for a non steam version.

Windows 7 Pro (64-bit)