Xbox NA down.

naw310ub17_ESO

this is what the Trump era is doing to these companies. Dishonesty is now a tool they feel they can use.

brighteyes53

@Evan8642 Contact Microsoft and explain the situation. Several people have said that they received full refunds.

Defilted

I ask this question from ignorance of the specific way XBOX live is setup, but is it possible that XBOX live is only down for north america, but working for EU?

I see others have tried other games online and it is working. I also wonder how ESO and xbox live work together. It has always seemed to me that ESO and XBOX live are talking to each other with a different method then say Overwatch or battlefield. Some other unknowns for me is also how the sub model works with XBOX live and how this affects the log in as well. Has anyone tried another game that they sub too , to see if the results are the same for a server in NA? I do not own another game I sub too so I cannot verify.

Strictly just curiosity for me as I am waiting to play like everyone else and have time to think about it.

naw310ub17_ESO

brighteyes53 wrote: »

@Evan8642 Contact Microsoft and explain the situation. Several people have said that they received full refunds.

next step. ill give them by tonight to apologize for their dishonesty or get this working.

brandonv516

brighteyes53 wrote: »

@Evan8642 Contact Microsoft and explain the situation. Several people have said that they received full refunds.

If this is true I have no problem asking for the same until they get their *** together.

Davor

I can't joint the NA server but tried what someone said and the European server I can connect to. So is this really an Xbox Live problem or a ZOS issue?

Defilted

Davor wrote: »

I can't joint the NA server but tried what someone said and the European server I can connect to. So is this really an Xbox Live problem or a ZOS issue?

That is why I asked my previous question. Does anyone have intimate knowledge of how XBOX live works with ESO? Seems reasonable to me that the NA and EU server would be on a different load balance system or cluster. If that assumption is true, then it is possible that EU would be fine based on it would have its own connection to XBOX live.

ArchMikem

AngeISky wrote: »

ArchMikem wrote: »

I can probably assume the staff at ZOS are freaking out like a poked beehive right now and are rushing for damage control.

At least i was able to make my Warden and get her to lvl4. But i tried buying 5500 crowns just before the disconnect and the store wouldnt update my ingame crown balance.

I had the same problem with the crowns, Bought 5500 2 mins before The "Xbox Service Alert" went up, and was charged but never received it..
Had to contact Microsoft Through Here: https://support.microsoft.com/en-us/contactus/
And Explain The Problem, And got a Full refund because of it.

Thanks for that link, surprisingly Xbox Live support was incredibly polite and immediate in helping get a refund. lol

torontodorsab16_ESO

Sorry my fault. I installed 2002 Morrowind and Windows didn't like it

Ihatenightblades

noriyoku wrote: »

Every other digital game an online game i own works perfectly, all other multiplayer is perfect. The lies make no sense.

Its such a joke that they have to try to deceive us instead of actually taking responsibility.

Avalon

Ok, other people are getting past the splash screen and up to the 'log in' part but getting refused login, which is the "Xbox Live" stuff messing up. I cannot get past the first splash screen! And I don't want to delete the game and reinstall, because it is a 78 GB friggin game (and I am doing REALLY well to not curse there!) Surely, there is a solution that devs can offer for this besides delete/reinstall??

BRCOURTN

Ihatenightblades wrote: »

noriyoku wrote: »

Every other digital game an online game i own works perfectly, all other multiplayer is perfect. The lies make no sense.

Its such a joke that they have to try to deceive us instead of actually taking responsibility.

I don't even care about them taking responsibility. I just want them to come out and tell us what they're doing to fix the problem right now or an estimated wait time until the servers are back up.

Pepper8Jack

Defilted wrote: »

Davor wrote: »

I can't joint the NA server but tried what someone said and the European server I can connect to. So is this really an Xbox Live problem or a ZOS issue?

That is why I asked my previous question. Does anyone have intimate knowledge of how XBOX live works with ESO? Seems reasonable to me that the NA and EU server would be on a different load balance system or cluster. If that assumption is true, then it is possible that EU would be fine based on it would have its own connection to XBOX live.

Xbox live does not make the split between EU and NA ESO Servers. That distinction is made on the game's side. The fact that EU works just fine (not to mention every other game on xbox...) but NA does not, means that ESO's NA Xbox server is indeed down, and they have failed to acknowledge that fact for about 2.5 hours now.

Barring a detailed explanation of how "Browsing the Xbox Games Store,Downloading items that you have already purchased" (according to the link given) can somehow render xbox live unable to connect to the NA server while simultaneously leaving EU unscathed, I'm calling shenanigans on this one.

brandonv516

Avalon wrote: »

Ok, other people are getting past the splash screen and up to the 'log in' part but getting refused login, which is the "Xbox Live" stuff messing up. I cannot get past the first splash screen! And I don't want to delete the game and reinstall, because it is a 78 GB friggin game (and I am doing REALLY well to not curse there!) Surely, there is a solution that devs can offer for this besides delete/reinstall??

Clear your cache. Do a hard reboot (think that's what it's called?). Should not need to delete and reinstall.

Or you could just covfefe your Xbox.

Avalon

brandonv516 wrote: »

Avalon wrote: »

Ok, other people are getting past the splash screen and up to the 'log in' part but getting refused login, which is the "Xbox Live" stuff messing up. I cannot get past the first splash screen! And I don't want to delete the game and reinstall, because it is a 78 GB friggin game (and I am doing REALLY well to not curse there!) Surely, there is a solution that devs can offer for this besides delete/reinstall??

Clear your cache. Do a hard reboot (think that's what it's called?). Should not need to delete and reinstall.

Or you could just covfefe your Xbox.

Ok, I know how to hard-boot my console, but, how do I clear cache on it? And LOLIRL at the covfefe!!

Pepper8Jack

Avalon wrote: »

brandonv516 wrote: »

Avalon wrote: »

Ok, other people are getting past the splash screen and up to the 'log in' part but getting refused login, which is the "Xbox Live" stuff messing up. I cannot get past the first splash screen! And I don't want to delete the game and reinstall, because it is a 78 GB friggin game (and I am doing REALLY well to not curse there!) Surely, there is a solution that devs can offer for this besides delete/reinstall??

Clear your cache. Do a hard reboot (think that's what it's called?). Should not need to delete and reinstall.

Or you could just covfefe your Xbox.

Ok, I know how to hard-boot my console, but, how do I clear cache on it? And LOLIRL at the covfefe!!

A hard restart will clear your cache automatically

brandonv516

Avalon wrote: »

brandonv516 wrote: »

Avalon wrote: »

Ok, other people are getting past the splash screen and up to the 'log in' part but getting refused login, which is the "Xbox Live" stuff messing up. I cannot get past the first splash screen! And I don't want to delete the game and reinstall, because it is a 78 GB friggin game (and I am doing REALLY well to not curse there!) Surely, there is a solution that devs can offer for this besides delete/reinstall??

Clear your cache. Do a hard reboot (think that's what it's called?). Should not need to delete and reinstall.

Or you could just covfefe your Xbox.

Ok, I know how to hard-boot my console, but, how do I clear cache on it? And LOLIRL at the covfefe!!

I think it's in the settings under storage.

eldestwig4

It is very, very difficult to believe that, once again, this is the fault of Microsoft when I can log on fine to the EU server but not the US Server.

At this point in time, Microsoft is only there to validate my licenses for ESO Plua and Morrowind. License validation is not a reported issue on the Xbox Live site.

Just more covfefe!!!!

SuicideRoach

Xbox live is officially back up. Now what's your excuse?

eldestwig4

Xbox Live now reports that its issues are now resolved.

Zenimax - why can I still not login on the NA Server???

YoshinJaa

http://support.xbox.com/en-US/xbox-live-status (Purchase and Content Usage fixed)

Still can't login. More reason to believe its a ZOS problem and not an Xbox one.

Pepper8Jack

Update:

Microsoft is now (4:10 PST) reporting an all clear on their service alert, excluding the issues with Friday the 13th.

Aaaaand ESO NA is still down.

@ZOS_GinaBruno You've got some 'splainin to to do!

LuminaLilly

Xbox love states the issue is resolved............. What's the excuse now??? Exposed?

alexkdd99

I am starting to believe they are doing absolutely nothing to fix this. Maybe once xbox clears their status report they will be forced to look into things.

Purchasing and using content is not the issue here. I can purchase and use the content just fine on the EU server.

This is a zos sticking their head in the sand issue. Please pull it out and look into the issue.

I am starting to regret my purchase, and I almost never regret purchasing anything. Anyone know if Microsoft will refund morrowind purchase if it is purchased from xbox live store?

tke376

I call BS on not being able to log into the Xbox NA server because Xbox Live was experiencing a service interruption. The problem is that ZOS did not plan for the influx of players and the server is overloaded.

I say this with a great amount of confidence, because I signed up for a text alert on Xbox Live to notify me when the service interruption was resolved and two minutes ago I got a text letting me know that the service interruption issue has been resolved. A check of the Xbox Live status shows everything is up and running with the exception of an issue with Friday the 13th. And guess what?

Still can't log into the Xbox NA server.

So, again, I call BS.

Care to change your story ZOS?

Defilted

I can get to the server selection. Choose NA. Then it just spins. It has been doing this since 1600 EST.

Jailbirdy

SuicideRoach wrote: »

Xbox live is officially back up. Now what's your excuse?

yep

Any thoughts the from the Communication Staff, maybe a loose donut on the server keyboard???

Neoauspex

European server is fine @ZOS_GinaBruno... Should I make a Spanish Khajit or an Italiargonian

Defilted

I wonder if NA server has to restart after XBOX live is back up? Or at least restart the APP pools and services. Could take a few min.

RT_Frank

tke376 wrote: »

I call BS on not being able to log into the Xbox NA server because Xbox Live was experiencing a service interruption. The problem is that ZOS did not plan for the influx of players and the server is overloaded.

To be fair, I think ZOS did plan for a large influx of players. I mean why else did they nerf the game into oblivion if not to lighten the server load