Not receiving content from Imperial Edition or Explorer's Pack

TwinStripeUK

ZeagaX13 wrote: »

I'm having the same issue to an extent. Earlier today I bought the 100$ version on Xbox One.
"Elder Scrolls Online: Tamriel Unlimited Premium Edition"
It was practically the 80$ pre-order except it had 5,500 crowns added into the price making it 120$, but was cut down to 100$ for some marketing reason.


Either way, I finished installing the game and the DLC content, everything says that it is installed. I start the game, finally get into character creation, and I can't make any race in any alliance. The game does not register that I have the explorer's pack, yet like I just said it is installed. I have tried reinstalling the DLC constantly, and it continues to not register that it is installed. I even went as far as to say "Alright, maybe the whole game needs to be reinstalled for some reason? Still does not work.

Now, I can play the game and I do have access to the Imperial DLC, making an Imperial Character, The White Horse, The Mudcrab, and I'm sure everything else with the Imperial edition. However, I do not have access to the explorer's pack that is installed on my Xbox One that came with my 100$ purchase.

Now, I'm not going to begin to start listing how upset I am or how badly the launch of this game, second launch mind you, has been totally jacked up... Either way you know we, your customers, are pretty pissed off about not getting what we paid for. Please do your best to fix this major issue ASAP. You wouldn't sell a water bottle with a quarter of the water missing would you? Anytime you promise content for a purchase, that's what your consumers should get. I, along with many others apparently, have not received what we paid for. You must know by now, but I'll say it anyways. This needs to be fixed now.

Those who did the Xbox One license transfer, you can't get mad or upset for not getting the content. You didn't actually buy the game, thus it isn't even yours. It could be worse, you could be like me. I actually spent the 100$ today, (June 9, 2015, technically yesterday as I'm writing this), and I don't have some of what I paid for.
Just bear in mind with license transfering, you never end up owning two copies of a game, you only bought one that is being shared between two consoles, not accounts. There's bound to be issues, and those are directly your fault for not purchasing the game in question.



Thank you for your time, have a wonderful day.


P.S.
If I'm coming off as being "Salty", It's because I get a little pissed of when I don't get what I paid for. As you can see, it puts me in a bad mood.

Okay, silly question regarding the Explorer pack - you DID check your in-game mail, didn't you? The only reason I ask is that I ended up stumbling across it while running through the menus. The same with my 'racial motifs' pack (which I was convinced I didn't have until I found they'd been added to my inventory).

Turv3y

Okay, silly question regarding the Explorer pack - you DID check your in-game mail, didn't you? The only reason I ask is that I ended up stumbling across it while running through the menus. The same with my 'racial motifs' pack (which I was convinced I didn't have until I found they'd been added to my inventory).[/quote]


You cant check your 'mail' until you create a character, If you can't create any race under any faction then your pack isn't working. Plain and simple.
Fortunately for me my explorer pack is working, But error 318 keeps kicking me out.

A_Lama_Snackbar

same here on ps4 , no imperial edition perks and i bought crowns which dont show up eitherr??
i have spent over 130 euro now and i cannot even play with a horse or my friends???? seriously not happy

TorKnor

I am also having the problem on PS4 no imperial edition or explore's pack I gone above and beyond to get in contact to with these guys been in contact with Sony they confirmed I got the DLC's so then I took to the phone and was on hold for 2 hours trying to contact ESO now just sent my 4th or 5th email

crossdamo

i think most of the issues come because i made an account before i linked my xbox to it did many others have the account first or did they do it through the xbox, i have also been in contact with microsoft and they said to contact elderscrolls,

Dear NAME

As per our call today, please follow these instructions to resolve your issue:

And if that doesnt work contact the company directly, Microsoft have checked your account and everythiing is as should be and i suggest if this doesnt work to get a full refund and then repurchase it.

If you would like to discuss further when you are able to troubleshoot please visit support.xbox.com/contact-us and contact one of our support representatives by chat or phone.
Regards


Sincerely,
Derek
Xbox Customer Support

only problem with this is that i have to uninstall all of the content and download thre content he also suggested making another elder scrolls account but as the xbox is linked i cannot do this and no representitive has got back with me about unlinking the xbox and making it on a new account.

i think i will just get a full refund and forget the game as at the moment its been nearly 3 days since my first email and im getting more and more annoyed. i wont play the game until it is resolved as i dont want to redo everything again.

BadMeetEvlShady

I got thru on the phone last night I recommend calling them they are sending our issue to a special devolpment team to fix. Was wondering if anyone got thru and got told the same thing ?

LaxWoW18

BadMeetEvlShady wrote: »

I got thru on the phone last night I recommend calling them they are sending our issue to a special devolpment team to fix. Was wondering if anyone got thru and got told the same thing ?

who did you call? xbox or zenimax?

LaxWoW18

ok so here is the answer if you are sharing the game with family or friends.

https://help.elderscrollsonline.com/app/answers/detail/a_id/29758/kw/console imperial edition

TorKnor

I tried to call was on hold for 2 hours will try again soon

BadMeetEvlShady

Zenimax who I finally got thru too after 4 hrs on hold the support guy was great understood our issue and forward my problem on

BadMeetEvlShady

I did also call Xbox support which is a lot easier to get thru too but they are no help since they can't figure this out and say contact zenimax for help.

ZOS_GinaBruno

No updates at this time, but we are continuing to investigate. Thanks for your patience, guys. We'll get this straightened out as soon as we can.

BadMeetEvlShady

Can you just get a list from Microsoft and Sony for all the people who bought the dlc and is having issues most of us have called our respected console makers letting them know of our issues so you can send us all new codes or add it to our elderscrollsonline.com account?

LaxWoW18

BadMeetEvlShady wrote: »

Can you just get a list from Microsoft and Sony for all the people who bought the dlc and is having issues most of us have called our respected console makers letting them know of our issues so you can send us all new codes or add it to our elderscrollsonline.com account?

that would be too easy lol. and plus down the road this bug might make something else bug so it would be better to fix it now then wait.

BadMeetEvlShady

Too easy yeah maybe and true the big isn't fixed. But the easiest way to fix all of this is to take off the account lock and there won't be a bug at all. But in all reality this is too easy and not an option.

jmsnails12

Spent 100$ on the digital copy for xbox one, and imperial edition bonus is working but my Explorer's pack is not working Please fix it, I tried everything deleting reinstalling even moving it to another hard drive.

AbioticViper

I'm after two phone calls with Sony over the course of 24 hours and E-mailed ESO support and no one can tell me why I'm having the issue.

I brought the 80 euro Imperial Edition along with two other friends from the Sony Store. We went to play the game yesterday and same issue as everyone here nearly. It seems I only received the base game with none of the pre order exclusives and Imperial Edition content.

I have to admit I'm extremely disappointed with this, having taken Friday off work as a holiday to play this all weekend its off to a very bad start.

Can you guys please hurry and fix this. I know I sound childish but I'm very disjointed with the lunch of this game so far.

I had friends asking me was ESO worth getting as they saw me playing it and all I wanted to do was tell them buy it so we could play together but couldn't cause as it stands I got screwed for preordering the game and buying the more expensive version.

TorKnor

ZOS_GinaBruno wrote: »

No updates at this time, but we are continuing to investigate. Thanks for your patience, guys. We'll get this straightened out as soon as we can.

Thanks for the update and I know everyone here appreciation's it could you please keep sending us information every day please and if there a new form page open for this issue from a admin could you or your team please let us all here know

Thanks

zoty23@gmail.com

same problem here.

BadMeetEvlShady

Any way of pm a admin to pass of some info that might help our issues with this dlc?

tyZon6687

So if the dlc is not sharable then but if you have ESO plus then it still should work? I've paid for 30 days and have nothing to show for it....I'm crying on the inside help meee

BadMeetEvlShady

Just got off phone with zenimax 3+he hold customer service guy cool as hell was very helpful with all questions... Was told to just play the game let them fix and we will get our stuff so if your waiting on the dlc to start it isn't worth it we are able to transfer stuff between 8 characters per account.

Webbwulf

I bought eso on psn preorder and didn't receive the explorers pack, even though it said it came with purchase.

i_deathdealer

Bought the digital imperial edition and i am sharing license with my friend on xbox one. I am able to access the DLC but my friend isn't... Will there be a fix for this because every other game i own works the same way it works for my friend in every way...

BadMeetEvlShady

Not able to share this dlc this will help

https://help.elderscrollsonline.com/app/answers/detail/a_id/29758/

Neolink7

I seemed to have received everything from the Explorer's pack except the treasure maps. They weren't attached to the in-game email.

switchblade0713

Same here. It seems that I got everything but the stuff included in the Explorer's Pack.

KovudaWolf

Hi i cant use the Explorer pack or imperial pack as well there both downloaded and i tryed deleting both and reinstalling them but still no luck

Thundermind777

Have logged in and rechecked. I DO have the DLC from both sources, so apparently no code was needed for the ExP.

Thundermind777

Thundermind777 wrote: »

My preorder XB1 had a scan/code card for the Imperial content, but nothing for the ExP. Gamestop rep gave me Bethesda's # 301-926-8300, telling me they (Bethesda) are aware of preorders missing ExP codes and would respond. Not that it helps me, being as I'm one of the many who can't see/hear a quest giving NPC.

I did however get the maps (I believe it was though the ES mail) I was pretty drunk by the time (8hrs+) it was done updating where I could create my character.