No response from ESO the silent treatment

meimei

Why can't they acknowledge all the negative posts in regards to the new patch? Are they all wearing blinkers? Why was there no mention of VR mobs going on steroids? Nothing wrong with balancing out the game, but not like this.

How do you expect to keep your customers happy if this is how you handle situations?
I hope the majority of players cancel their subscriptions until this mess gets sorted out.

BTW I have not read one positive comment in regards to patch 1.1.2

And to all you that have no problem with the new update, good for you this does not concern you. Move along!

Liquid_Time

I like the armor colors being adjusted.
There, positive comment established.

Gisgo

Im a very positive player but... seriously!
Memory leak and broken monsters in the same patch? Gotta be a bad joke.

ZeroInspiration

My game runs smoother now than before the patch, I liked the armor and the dungeon/anchor chest.

Maverick827

Zenimax has the absolute worst community relations in the industry.

Regoras

There are literally thousands of posts between yesterday and today complaining about the update... you want them to respond to EVERY, SINGLE, ONE?

I mean that patch sucks.. but that's unrealistic. What would you like them to say? "Sorry you didn't like the update but we aren't rolling it back"?

Turelus

Mostly because many of the negative posts are little more than incoherent rage.
They might be looking into the issue and gathering information and statistics before making an official post on something, just because 100 players scream something is broken doesn't mean it's actually broken.
You also wont find positive comments often because the happy players are in game playing and having fun, forums normally consist of the negative minority complaining.

Now I have no problem with people having gripes or issues with a patch but whining, demanding, threatening in posts and not giving sufficient evidence, facts or usable information doesn't help ZOS or the community.

Salsadoom

I would rather them spend time researching and fixing then responding to rage quit threads myself.

SirJesto

meimei wrote: »

BTW I have not read one positive comment in regards to patch 1.1.2

Because they are too busy playing the game...

Rikushin

VR content is too difficult. I am canceling if it's not fixed

MrBeatDown

Turelus wrote: »

You also wont find positive comments often because the happy players are in game playing and having fun, forums normally consist of the negative minority complaining.
quote]


Not today, No you are incorrect. People are flocking to the forums wanting to know WTF is going on.

Valerien

I am guessing the people in the office don't know what is by design and what is a bug. So they have taken to saying nothing.

LariahHunding

mmosean_ESO wrote: »

There are literally thousands of posts between yesterday and today complaining about the update... you want them to respond to EVERY, SINGLE, ONE?

I mean that patch sucks.. but that's unrealistic. What would you like them to say? "Sorry you didn't like the update but we aren't rolling it back"?

Yes, so I don't waste another minute or dollar on this game.

kaosodin

Yea, if you cant afford to or dont want to play, then go

Lol people act like they are important, fix it or I cancel....lol

Arsenic_Touch

Craglorn is awesome, running around it pre veteran level 10 with a guild is very entertaining. Aside from the whole group armor decay which they didn't address at all. The armor changes are great because now they look the way they were supposed to. Everything else? they done screwed up.

It is kind of amusing that the last word we heard was that they discovered the issue for the massive rollbacks in stone falls (which were occurring everywhere really) and they said there would be a hotfix once the EU servers were back up. (No hotfix, no ZoS posts)

They're probably going to bury their heads until after the holiday weekend to address any of the fallout they're receiving for some pretty shoddy work.

MrBeatDown

They thought they did a good job.

Darzil

mmosean_ESO wrote: »

There are literally thousands of posts between yesterday and today complaining about the update... you want them to respond to EVERY, SINGLE, ONE?

I think it's more than it's over 12 hours since any comments, according to Dev Tracker. I suspect it's mainly because this is bigger than just community relations, so they'll have to get the right Dev information first.

Regoras

gougefub17_ESO wrote: »

mmosean_ESO wrote: »

There are literally thousands of posts between yesterday and today complaining about the update... you want them to respond to EVERY, SINGLE, ONE?

I mean that patch sucks.. but that's unrealistic. What would you like them to say? "Sorry you didn't like the update but we aren't rolling it back"?

Yes, so I don't waste another minute or dollar on this game.

Let me help you then. "They aren't going to roll the update back"

Turelus

MrBeatDown wrote: »

Not today, No you are incorrect. People are flocking to the forums wanting to know WTF is going on.

So you're telling me that the posts here are representative or actively consist of the over one million subscribers this game has?
Yes there are more people than normal on the forums posting and being upset, that's normal after a large patch for a game. Yes there are some issues, yes they're being debated on the forums but for every poster on here complaining there are probably a hundred happy players just going about their business in the game.

This doesn't mean issues discovered should be ignored of go unanswered but look at the way people are making these threads, look at the tone and language used and ask yourself would you personally want to answer some of these people? Check the developer tracker and you'll notice that they are replying to some threads and addressing the issues.

If you have an issue with the patch, post a nice breakdown of the issue, use supporting evidence, and offer ideas and suggestions which they could take on board in regard to their fixing.

For those who want a developer to listen try looking over this thread I posted a few days ago.

berserkerhall

This seems pretty bad to me. It was effectively unplayable last night with the rollbacks every 5-10 minutes. With WildStar coming out soon, I'm afraid this level of snafu is going to cost them players.

Maverick827

Turelus wrote: »

MrBeatDown wrote: »

Not today, No you are incorrect. People are flocking to the forums wanting to know WTF is going on.

So you're telling me that the posts here are representative or actively consist of the over one million subscribers this game has?
Yes there are more people than normal on the forums posting and being upset, that's normal after a large patch for a game. Yes there are some issues, yes they're being debated on the forums but for every poster on here complaining there are probably a hundred happy players just going about their business in the game.

This doesn't mean issues discovered should be ignored of go unanswered but look at the way people are making these threads, look at the tone and language used and ask yourself would you personally want to answer some of these people? Check the developer tracker and you'll notice that they are replying to some threads and addressing the issues.

If you have an issue with the patch, post a nice breakdown of the issue, use supporting evidence, and offer ideas and suggestions which they could take on board in regard to their fixing.

For those who want a developer to listen try looking over this thread I posted a few days ago.

One million subscribers? I doubt it.

seaef

Gisgo wrote: »

Im a very positive player but... seriously!
Memory leak and broken monsters in the same patch? Gotta be a bad joke.

It's your turn to feel the memory leak pain, PC users. We Mac folks have been feeling it since launch and now it's fixed for us. /happydance

Turelus

Well I would have assumed they're over one million, unless they release some official numbers I guess we wont know.
However my point still stands that the more vocal complaints today still doesn't represent the entire player base. For example I am on my guild TS right now listening to a PVP raid who are happy and enjoying the changes.

Syndy

I LOVE the patch...

PvP was a blast last night... Once they fix the caltrops bug it will be amazing...

It was just like beta, pretty even playing field, with no overly broken damaging mechanic being exploited. I am really happy with the patch.

Granted it did come with bugs, but what patch nowadays released in any MMO doesn't?

MrBeatDown

Turelus wrote: »

MrBeatDown wrote: »

Not today, No you are incorrect. People are flocking to the forums wanting to know WTF is going on.

So you're telling me that the posts here are representative or actively consist of the over one million subscribers this game has?
Yes there are more people than normal on the forums posting and being upset, that's normal after a large patch for a game. Yes there are some issues, yes they're being debated on the forums but for every poster on here complaining there are probably a hundred happy players just going about their business in the game.

This doesn't mean issues discovered should be ignored of go unanswered but look at the way people are making these threads, look at the tone and language used and ask yourself would you personally want to answer some of these people? Check the developer tracker and you'll notice that they are replying to some threads and addressing the issues.

If you have an issue with the patch, post a nice breakdown of the issue, use supporting evidence, and offer ideas and suggestions which they could take on board in regard to their fixing.

For those who want a developer to listen try looking over this thread I posted a few days ago.

That was total waste of space. Im not even going to read it all. SOMEONE THAT WORKS AT THIS COMPANY NEEDS TO MAN UP TO THE MISTAKES AND MAKE AN OFFICIAL POST. Sorry fan boy I don't have time for your trash.

ZeroInspiration

@MrBeatDown‌ Anger management should help with your raging. It's not mature at all. What difference does it make if they come here to say it was their fault when it is obvious it was? Will that fix the game?(take a guess) Let them collect data, analyze whats's wrong and then when they know for sure tell us what is it and when it will be fixed. Go do something else in the meanwhile, unsub if you don't want to wait but don't rage or disrespect others that are giving you a suggestion on how to properly address the devs so they take you seriously.

MrBeatDown

ZeroInspiration wrote: »

@MrBeatDown‌ Anger management should help with your raging. It's not mature at all. What difference does it make if they come here to say it was their fault when it is obvious it was? Will that fix the game?(take a guess) Let them collect data, analyze whats's wrong and then when they know for sure tell us what is it and when it will be fixed. Go do something else in the meanwhile, unsub if you don't want to wait but don't rage or disrespect others that are giving you a suggestion on how to properly address the devs so they take you seriously.

How do we even know there at work. For all we know, they hit the clock and are off for the rest of the weekend. When you offer a huge service to people you should be able to communicate with your customer base on such issues as a failed patch. I would like a update as to what is being done to correct these issues.

And you ZeroInspiration, are just another community member that does not have the Authority to speak for this gaming company or its mistakes.

I do not pay you a wage, or wish to purchase a service from you ZeroInspiration.

How many people do they have working on this problem? Did they all get a big early weekend at my expense? WHen are they going to fix the game? What else are they offering as compensation for such horrible patching experience?

GO ahead ZeroInspiration, I know you have the answer and im listening.

Shiaxi

MrBeatDown wrote: »

ZeroInspiration wrote: »

@MrBeatDown‌ Anger management should help with your raging. It's not mature at all. What difference does it make if they come here to say it was their fault when it is obvious it was? Will that fix the game?(take a guess) Let them collect data, analyze whats's wrong and then when they know for sure tell us what is it and when it will be fixed. Go do something else in the meanwhile, unsub if you don't want to wait but don't rage or disrespect others that are giving you a suggestion on how to properly address the devs so they take you seriously.

How do we even know there at work. For all we know, they hit the clock and are off for the rest of the weekend. When you offer a huge service to people you should be able to communicate with your customer base on such issues as a failed patch. I would like a update as to what is being done to correct these issues.

And you ZeroInspiration, are just another community member that does not have the Authority to speak for this gaming company or its mistakes.

I do not pay you a wage, or wish to purchase a service from you ZeroInspiration.

How many people do they have working on this problem? Did they all get a big early weekend at my expense? WHen are they going to fix the game? What else are they offering as compensation for such horrible patching experience?

GO ahead ZeroInspiration, I know you have the answer and im listening.

tl:dr lemme recap

WAAAHAAAAHAAAA BOOHOOHOOO

dennissomb16_ESO

Less then one day, they are not going to make a kneejerk reactionary post. They will read all the posts, do some internal checking, etc. before they make a response of any kind. There will always be issues and mistakes with a patch this big. The hard part for them is sifting through the many useless posts (you suck I quit), non factual, and variety of perceived issues. Give good, valid feedback and we can get a response that much quicker

Turelus

MrBeatDown wrote: »

How do we even know there at work. For all we know, they hit the clock and are off for the rest of the weekend. When you offer a huge service to people you should be able to communicate with your customer base on such issues as a failed patch. I would like a update as to what is being done to correct these issues.

Firstly we don't know if they're clocked in and working or not right now, however considering the last post tracked on the dev tracker was made at 4:27PM BST it's safe to assume that some of the forums customer service reps are still working.
What you deem as a failed patch many are online playing and enjoying right now, the patch was launched, it did everything it said it would but created some bugs or unbalanced some content, this doesn't mean the patch failed, just that we can expect future ones to fix issues.

MrBeatDown wrote: »

How many people do they have working on this problem? Did they all get a big early weekend at my expense? WHen are they going to fix the game? What else are they offering as compensation for such horrible patching experience?

They'll likely release the first patch to address issues on the next scheduled maintenance, very few of the issues bought forward are the kind making the game broken enough to warrant a hot-fix and server downtime.
As for compensation I doubt anything, no where is it stated they have to release a perfect patch with every deployment, if you're not happy with the quality of the product then you're always able to cancel a subscription and end your use of the service at any time.

Now, as I stated in my last post which you admitted you didn't read, if you want to have a developer response start posting information which they will be interested in. Find the issues you're having, create a thread or post if there is already a relevant thread about it outlining what the issues are, how they're effecting your gameplay with as much supporting data as you can. This will help them find the exact issues and work on fixes for them faster.

As others have stated what do you want them to do post on the forums? The patch for most has been pretty successful and they're posting in some threads with issues saying that they acknowledge them and are working on a fix.

Phantax

Apparently you didn't see the official post by zeni -

Issues... what damn issues !


@Zenimax Sorry, couldn't resist....lol

Seriously though, you guys should think about making a statement, just by looking at the forums there are a LOT of unhappy people (and that's just the ones who bother to come here and post)



(I must have used that pic about 5-6 times today but its so damn relative)