The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of May 6:
• PC/Mac: NA and EU megaservers for patch maintenance – May 6, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – May 6, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
Ticket response time
Boogles6
Soul Shriven
Hey, I have a ticket waiting for a agent since July 26, how long does it usually take for support to aswer?
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ZOS_Billadmin@Boogles6
The normal timeframe is usually between 24 to 48 hours. If you have your ticket number, you can post it here so we can check on it's current status.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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Katheriah✭✭✭✭✭
✭✭✭I created a ticket on July 29th I think for an issue (couldn't login to an alt account) and they fixed it yesterday.0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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SDKTJ✭✭✭All of my posts with a combined view count of over 1.5k were deleted for some reason?
This is my current ticket 230814-001114
I’ve not been emailed about it. I don’t know if it auto closed because of the 96 hour thing or what.Edited by SDKTJ on August 19, 2023 8:58AM1 -
SpiritKitten✭✭✭✭I made 2 tickets at the beginning of Feb and responded to them as required and received a response that was unrelated to my original issue so I responded by asking if they sent the wrong response and then explaining the situation again and that was the end of it because the email was never responded to again by customer support. Eventually, I just gave up. I was literally ghosted by customer support mid-communication. Yes, I checked my spam folder. I read somewhere online that Bethesda customer support takes MONTHS to get any traction.
What was the issue? I think I lost some chromium and zircon platings while refining. Does it matter anymore? No.Edited by SpiritKitten on August 19, 2023 8:39AM1 -
ZOS_Billadmin@SpiritKitten
Do you have any of your ticket numbers? If so, we can check on them to see what happened.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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SpiritKitten✭✭✭✭@SpiritKitten
Do you have any of your ticket numbers? If so, we can check on them to see what happened.
230205-005601
230205-005608
Also they responded to my ticket by showing my ticket request text as "I need help." which I did not write that lol, I wrote a detailed explanation of the issue. So I asked if they had responded to the wrong ticket and then reiterated that detailed explanation again in my reply at which point all communication ended.0 -
SDKTJ✭✭✭Never mind please delete this comment. I will ask this in a week if it’s still necessary.Edited by SDKTJ on August 23, 2023 9:50PM0
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John719Soul ShrivenMy main account was deactivated and I was sent a ticket about it on August 17th. I responded to the email about an hour after receiving it. I'm trying to get the account restored but have not received a response yet. The ticket number is 230817-005731.Edited by John719 on August 24, 2023 1:18AM0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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SDKTJ✭✭✭Thanks @ZOS_Bill @ZOS_Kraken @ZOS_Phoenix @ZOS_Kevin and @ZOS_Hadeostry i was able to get my issue sorted finally so you won’t need to hear from me anytime soon hopefully 😅😅3
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ZOS_Billadmin@SDKTJ
We are glad to hear back that your issue has been finally sorted out and that we were able to help out!The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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recipe1072Soul Shrivenhello. Could you please check my ticket as well?
I don't know if it's okay to write here.
My account has been deactivated. I want to ask for help, but I keep getting the same answer.
Please, I'm desperate for help.
[230817-005811]
[230822-003304]0
