Ticket response time

Boogles6

Hey, I have a ticket waiting for a agent since July 26, how long does it usually take for support to aswer?

ZOS_Bill

@Boogles6

The normal timeframe is usually between 24 to 48 hours. If you have your ticket number, you can post it here so we can check on it's current status.

SDKTJ

Same here 🙃

Katheriah

I created a ticket on July 29th I think for an issue (couldn't login to an alt account) and they fixed it yesterday.

Boogles6

Ticket number in print.

ZOS_Phoenix

@SDKTJ

Please check your inbox for an update on your ticket's status.

@Boogles6

I have sent you a PM regarding your ticket's status.

Boogles6

You guys just told me to wait...

ZOS_Bill

@Boogles6

Support is experiencing high volume so we appreciate your patience.

SDKTJ

All of my posts with a combined view count of over 1.5k were deleted for some reason?
This is my current ticket 230814-001114

I’ve not been emailed about it. I don’t know if it auto closed because of the 96 hour thing or what.

SpiritKitten

I made 2 tickets at the beginning of Feb and responded to them as required and received a response that was unrelated to my original issue so I responded by asking if they sent the wrong response and then explaining the situation again and that was the end of it because the email was never responded to again by customer support. Eventually, I just gave up. I was literally ghosted by customer support mid-communication. Yes, I checked my spam folder. I read somewhere online that Bethesda customer support takes MONTHS to get any traction.

What was the issue? I think I lost some chromium and zircon platings while refining. Does it matter anymore? No.

ZOS_Bill

@SpiritKitten

Do you have any of your ticket numbers? If so, we can check on them to see what happened.

SpiritKitten

ZOS_Bill wrote: »

@SpiritKitten

Do you have any of your ticket numbers? If so, we can check on them to see what happened.

230205-005601

230205-005608

Also they responded to my ticket by showing my ticket request text as "I need help." which I did not write that lol, I wrote a detailed explanation of the issue. So I asked if they had responded to the wrong ticket and then reiterated that detailed explanation again in my reply at which point all communication ended.

ZOS_Kraken

@SpiritKitten I have left you a message in regards to your issue.

SDKTJ

Never mind please delete this comment. I will ask this in a week if it’s still necessary.

ZOS_Kraken

@SDKTJ I have send you a private message about your ticket.

John719

My main account was deactivated and I was sent a ticket about it on August 17th. I responded to the email about an hour after receiving it. I'm trying to get the account restored but have not received a response yet. The ticket number is 230817-005731.

ZOS_Bill

@John719

Thanks for your ticket number. Please check your forum PM's for an update.

SDKTJ

Thanks @ZOS_Bill @ZOS_Kraken @ZOS_Phoenix @ZOS_Kevin and @ZOS_Hadeostry i was able to get my issue sorted finally so you won’t need to hear from me anytime soon hopefully 😅😅

ZOS_Bill

@SDKTJ

We are glad to hear back that your issue has been finally sorted out and that we were able to help out!

John719

Thanks @ZOS_Bill, I finally heard back from support today and my account has been reinstated. Hopefully this does not happen again.

ZOS_Bill

@John719

Thanks for keeping us updated!

If you have any further issues please let us know.

recipe1072

hello. Could you please check my ticket as well?
I don't know if it's okay to write here.
My account has been deactivated. I want to ask for help, but I keep getting the same answer.
Please, I'm desperate for help.
[230817-005811]
[230822-003304]

ZOS_Phoenix

@recipe1072

Hello, I have gone ahead and sent you a private message regarding your ticket.

dogmycats

@ZOS_Bill can you check my ticket? 230902-004553

ZOS_Phoenix

@dogmycats

I have sent you a private message regarding your ticket.