I've stopped recieving newsletters completely

StormBlade512 · January 2023

(hi again, I have yet another problem..lol)

I haven't had a newsletter in my email since last November. No why idea why they just stopped. I've checked my settings in my web account, I've tried unsubbing and resubbing and I've added the promotion email address to my contacts. My email is an outlook one. My other account on a Gmail email receives them.

Should add that I've checked my spam folder and that I get access codes and emails from support just fine

ZOS_Bill · January 2023

@StormBlade512

We recommend opening a ticket with customer support so they can check on the email settings of your account.

StormBlade512 · January 2023

Will do, thanks

ZOS_Bill · January 2023

@StormBlade512

Good luck!

StormBlade512 · January 2023

By the way what ticket category would I put this in?

ZOS_Bill · February 2023

@StormBlade512

You should be able to use the "Account" category.

StormBlade512 · February 2023

Thanks!

ZOS_Bill · February 2023

@StormBlade512

You're welcome!

StormBlade512 · February 2023

Would like to confirm that switching emails has fixed this. Received a newsletter tonight

ZOS_Bill · February 2023

We are glad to hear back that switching emails fixed the issue. With the situation resolved, we are going to close the discussion.