Whenever possible, be sure to do a quick forum search before posting. Lucky for you, i'm here to help you so you can maybe find answers within these 2 related threads to your same issue--> https://forums.elderscrollsonline.com/en/discussion/609644/amazon-prime-gaming-redeem ....and also the more important & larger thread: https://forums.elderscrollsonline.com/en/discussion/609457/official-discussion-thread-for-receive-special-in-game-items-collectibles-with-amazon-prime/p1Chiaroscuro wrote: »Anyone else having issues?