Game freezes when logging in

bicketybam · June 2021

I cannot log in with my main character. I am about 2/3 of the way through the Markarth quest End of Eternity. My character is in the caverns. When I select the character from the login screen it goes to a loading screen of where my character is but it freezes at the point where that screen would disappear and I could start to play my character. I'm on an Xbox Series X running performance. Gamertag is Bickety Bam. Character name is Bamalot. Please get me unstuck. Thank you.

ZOS_Chiroptera · June 2021

Hello @bicketybam, you may have to clear your saved game data. Please follow the instructions in this article. This will not delete your characters. If you need further assistance, please contact Customer Support here.

bicketybam · June 2021

That seemed to have worked. Thank you.

ZOS_Bill · June 2021

We appreciate the update on the freezing in game. As the freezing has been resolved with the suggested troubleshooting the thread is going to be closed from further discussion.