The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Maintenance for the week of November 17:
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Ticket followup
Hi there, a couple days ago I received a response to my ticket (# 200923-006565) with "Status: Customer Response Required" that didn't have any info about my issue, and I haven't heard anything more. I purchased "The Elder Scrolls® Online: Greymoor™ Digital Standard Edition" from the ESO Store (Order #: WKLGYLHD9LYA7A7) in the hopes to gift to my brother, but it appears that's not possible? It seems to be connected to my account instead. Thank you, any help is appreciated! 
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ZOS_AdrikothadminGreetings @sarahvhoffb14_ESO
We can confirm that your latest reply has been received and your ticket is in the right place.
Thank you for your patience and a support agent will reach out to you as soon as possible!The Elder Scrolls Online - ZeniMax Online Studios
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