Account Banned for no reason, no actions taken despite ZOS promising to unban it

Skyrimxz · September 2020

Several days agos, my account has been banned for no reason, and after contacting ZoS, they have promised to reset my password/unban my account if I provide them with the necessary information. After doing so, despite promises to unban it, ZoS has failed to follow up my ticket for several days and no replys has been further sent. The ticket is now about to expire, and I have no idea what to do now?
Can I trust ZoS to unban me now since that customer support has completely ignored me?
Question Reference # 200913-007264

idk · September 2020

@ZOS_BillE or one of their sidekicks will probably be able to look into this matter for you.

ZOS_Adrikoth · September 2020

Greetings @Skyrimxz

We can confirm that your latest reply has been received and a support agent will reach out to you as soon as possible.

With that in mind, please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.

Taleof2Cities · September 2020

There is usually a reason for an account ban, @Skyrimxz ... ZOS doesn't just randomly ban players.

VoidCommander · September 2020

With the new ToS update, you’d be surprised by what they can and will ban you for.

Skyrimxz · September 2020

ZOS_Adrikoth wrote: »

Greetings @Skyrimxz

We can confirm that your latest reply has been received and a support agent will reach out to you as soon as possible.

With that in mind, please be aware that updating your ticket multiple times will put it at the end of the line and delay the response time. Because of this, we recommend only updating your ticket as necessary.

Anyway to actually get into contact with ESO customer support? It's been 11 days. I haven't got any reply from the "support agent". This is not a free game. I preordered Greymoor and bought ESO Plus 12 month Membership. I've already missed the official Imperial City Celebration ,many guild events and all kinds of daily rewards due to this account ban. Not to mention I haven't receive any compensation for those.

ZOS_Adrikoth · September 2020

Greetings @Skyrimxz

This ticket is still open but, as stated in the reply above above, updating your ticket multiple times will put it at the end of the line and delay the response time.

Additional replies to this ticket have delayed the response time. Please only update this ticket if absolutely necessary, otherwise the ticket will continue to be moved to the end of the line.

Skyrimxz · September 2020

ZOS_Adrikoth wrote: »

Greetings @Skyrimxz

This ticket is still open but, as stated in the reply above above, updating your ticket multiple times will put it at the end of the line and delay the response time.

Additional replies to this ticket have delayed the response time. Please only update this ticket if absolutely necessary, otherwise the ticket will continue to be moved to the end of the line.

Today I got a reply, which seems automated and says like this:

Greetings,

After a thorough review of your account it has been determined that we are not able to assist you with account recovery. Your appeal for an account recovery/ban reversal is denied since we cannot confirm that you are the account's original creator.

Due to the extent and scale of the violation, it has been decided that the ban on this account will remain in place, and that all services related to this account shall remain deactivated permanently. This decision was not made lightly, and it is final.
Thank you,

The Elder Scrolls Online Team

I updated more details just now but I don't know if the ticket is still open. When i tried to login on the ESO website it said that I have been suspended from the site. So I can't check the status of the ticket. Please help me.

Taleof2Cities · September 2020

As mentioned in the ticket reply, the ban is final, @Skyrimxz.

Start a new account if you want to continue your adventures in ESO.

Skyrimxz · September 2020

@ZOS_Adrikoth
I updated more details just now but I don't know if the ticket is still open. When i tried to login on the ESO website it said that I have been suspended from the site. So I can't check the status of the ticket. Please help me.

Alienoutlaw · September 2020

looks like they think you bought the account and denied you access to it

Skyrimxz · September 2020

Alienoutlaw wrote: »

looks like they think you bought the account and denied you access to it

Maybe, I don't know why they think like that. This is my own account. I have much evidence to prove that.

ZOS_ConnorG · September 2020

Greetings all,

As the ticket regarding this support inquiry, Ticket #200913-007264, has been responded to we have decided to close this thread down.

Additionally, we ask that our Community Rule regarding discussion of disciplinary action is kept in mind.

If you have questions or concerns about an in-game disciplinary action, please contact https://help.elderscrollsonline.com/ to ask about a suspension or ban, or offer any other support-related feedback, and we will look into it. We cannot assist with in-game violations on the forums.