My ticket number is 200901-007292 @ZOS_Adrikoth , if you could please move the thread to General Help, I would greatly appreciate it, I'm new to the forum so I'm not quite up to speed yet.
It appears that a support agent replied to this ticket on September 7th. Please reply to this response if you would like to re-open the ticket and receive further assistance.
Edited by ZOS_Adrikoth on September 15, 2020 2:01PM
I have combed through my email and cannot find a response from an agent. Maybe I somehow missed it, but if we could re-open it that would be fantastic @ZOS_Adrikoth